owned and started my own retail shop resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Designed and built a 5000 sq. ft retail store that specializes in Home Decor. Hired and trained personal, bought product, and displayed our products tastefully to attract and retain customers.
Skills
Marketing Expertise
Networking
Sales
Manage Inventory
Plan Marketing Strategy
Developed and facilitated PAINTING workshops for 10-14 .
Retail merchandising
Workshop planning and delivery
Retail merchandising experience
Retail and commercial architecture
Tear down and set up
Merchandise carrying
Bagging and packaging
Refunds and exchanges
Taxation understanding
Unpacking merchandise
Safety policies and procedures
Regulations and policies
Cargo unloading and loading
Room set up and preparation
Quality standards
Deliveries and storage
Documentation understanding
Active listening and communication
Networking and relationship building
Mail preparation and sorting
Shipping and receiving operations
Merchandising knowledge
POS systems understanding
Packaging and labeling knowledge
Work History
05/2001 to 05/2017Owned and Started My Own Retail ShopBright Horizons Family Solutons | Fort Collins, CO,
Determined and recommended methods to address improvement opportunities.
Developed standard operating procedures and document workflows for current and future process steps.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Scheduled support staff to guarantee complete coverage for every shift.
Developed and maintained expense budget while applying initiatives to continually decrease expenses
Updated quality control standards, methods and procedures to meet compliance requirements.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Worked with all customers to understand requirements and provide exceptional customer service.
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from sales, protecting company reputation and loyal client base.
Received incoming calls and messages and addressed or phone requests.
Initiated outbound administrative requests by phone and in writing to accomplish sales.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
Researched competitive solutions and maintained competitive market comparisons and evaluations.
Monitored social media and online sources for industry trends.
Investigated and resolved customer complaints to foster satisfaction.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Created scheduling reports in POS system to efficiently and effectively move product and adhere to shipping commitments.
Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Developed, updated and maintained database of existing and potential customers in POS as well as Mailchimp.
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Conducted training and change management processes to improve operations.
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
Worked with our Manager to resolve customer problems, improve operations and provide exceptional customer service.
Managed, advised and trained new support staff in our POS and sales initiatives and processes.
Developed strategy and managed market communications that drove product demand.
Led team of 6 support staff per shift by prioritizing tasks and assigning duties.
05/1987 to 05/2002NannyQuipt Home Medical | Atlanta, GA,
Assisted with light housekeeping duties as well as running errands.
Supervised children on playground to help develop physical and social skills.
Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
Safely transported children to and from school, medical appointments and extra-curricular activities.
Encouraged children to be understanding of and patient with others.
Monitored children's play activities to verify safety.
Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
Regularly traveled with family to help with vacation activities and childcare.
Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
Played games and read books to young children, limiting TV and mobile device time.
Led indoor and outdoor activities and steered children away from dangers.
Coordinated field trips to local parks, fire stations and zoos.
Performed light housekeeping duties, such as dusting, mopping and vaccuming to keep household efficient and neat.
Closely monitored children's play activities to verify safety.
Prepared bite-sized snacks and carefully watched young children eat to prevent choking.
Drove children to various types of activities, including dance.
Organized and cleaned home after activities for a tidy home when parents arrive.
07/1974 to 04/1986Respiratory TherapistRochester General Hospital | City, STATE,
Provided comprehensive care to improve and strengthen clients' respiratory functions.
Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
Provided antibiotics, bronchodilators and anti-inflammatory medications using hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
Aided physicians with various procedures, including bronchoscopies, ventilator management and intubations.
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Implemented necessary changes based on evaluation of staffing requirements and floor assignments.
Provided patient education.
Ensured safety and well-being of patients.
Communicated goals, plans and progress to parents or guardians.
Partnered with team of registered nurses to achieve overall well-being of all patients.
Accurately recorded and reported test results according to established procedures.
Transported patients to and from different departments.
Collected blood, tissue and other laboratory specimens and prepared for lab testing.
Certified that equipment and supplies were properly maintained for quality patient care and safety.
Education
Expected in 06/1974 to to High School Diploma | Greece Athena High School, Long Pond Rd,Rochester,NY, GPA: Status -
Coursework in Regents Diploma in Math and Science
Expected in 08/1974 to to | Respiratory TherapyOn The Job Training , Rochester General Hospital, GPA: Status -
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