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Owned and Started My Own Retail Shop Resume Example

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OWNED AND STARTED MY OWN RETAIL SHOP
Professional Summary

Designed and built a 5000 sq. ft retail store that specializes in Home Decor. Hired and trained personal, bought product, and displayed our products tastefully to attract and retain customers.

Skills
  • Marketing Expertise
  • Networking
  • Sales
  • Manage Inventory
  • Plan Marketing Strategy
  • Developed and facilitated PAINTING workshops for 10-14 .
  • Retail merchandising
  • Workshop planning and delivery
  • Retail merchandising experience
  • Retail and commercial architecture
  • Tear down and set up
  • Merchandise carrying
  • Bagging and packaging
  • Refunds and exchanges
  • Taxation understanding
  • Unpacking merchandise
  • Safety policies and procedures
  • Regulations and policies
  • Cargo unloading and loading
  • Room set up and preparation
  • Quality standards
  • Deliveries and storage
  • Documentation understanding
  • Active listening and communication
  • Networking and relationship building
  • Mail preparation and sorting
  • Shipping and receiving operations
  • Merchandising knowledge
  • POS systems understanding
  • Packaging and labeling knowledge
Work History
Owned and Started My Own Retail Shop, 05/2001 to 05/2017
Good Old Days Country Shop – Williamson, NY
  • Determined and recommended methods to address improvement opportunities.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Scheduled support staff to guarantee complete coverage for every shift.
  • Developed and maintained expense budget while applying initiatives to continually decrease expenses
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Worked with all customers to understand requirements and provide exceptional customer service.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from sales, protecting company reputation and loyal client base.
  • Received incoming calls and messages and addressed or phone requests.
  • Initiated outbound administrative requests by phone and in writing to accomplish sales.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
  • Researched competitive solutions and maintained competitive market comparisons and evaluations.
  • Monitored social media and online sources for industry trends.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Created scheduling reports in POS system to efficiently and effectively move product and adhere to shipping commitments.
  • Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Developed, updated and maintained database of existing and potential customers in POS as well as Mailchimp.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Conducted training and change management processes to improve operations.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Worked with our Manager to resolve customer problems, improve operations and provide exceptional customer service.
  • Managed, advised and trained new support staff in our POS and sales initiatives and processes.
  • Developed strategy and managed market communications that drove product demand.
  • Led team of 6 support staff per shift by prioritizing tasks and assigning duties.
Nanny, 05/1987 to 05/2002
Lou Grammatico – Webster, NY
  • Assisted with light housekeeping duties as well as running errands.
  • Supervised children on playground to help develop physical and social skills.
  • Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
  • Safely transported children to and from school, medical appointments and extra-curricular activities.
  • Encouraged children to be understanding of and patient with others.
  • Monitored children's play activities to verify safety.
  • Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
  • Regularly traveled with family to help with vacation activities and childcare.
  • Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health.
  • Played games and read books to young children, limiting TV and mobile device time.
  • Led indoor and outdoor activities and steered children away from dangers.
  • Coordinated field trips to local parks, fire stations and zoos.
  • Performed light housekeeping duties, such as dusting, mopping and vaccuming to keep household efficient and neat.
  • Closely monitored children's play activities to verify safety.
  • Prepared bite-sized snacks and carefully watched young children eat to prevent choking.
  • Drove children to various types of activities, including dance.
  • Organized and cleaned home after activities for a tidy home when parents arrive.
Respiratory Therapist, 07/1974 to 04/1986
Rochester General Hospital – Rochester, NY
  • Provided comprehensive care to improve and strengthen clients' respiratory functions.
  • Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
  • Provided antibiotics, bronchodilators and anti-inflammatory medications using hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
  • Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
  • Aided physicians with various procedures, including bronchoscopies, ventilator management and intubations.
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
  • Implemented necessary changes based on evaluation of staffing requirements and floor assignments.
  • Provided patient education.
  • Ensured safety and well-being of patients.
  • Communicated goals, plans and progress to parents or guardians.
  • Partnered with team of registered nurses to achieve overall well-being of all patients.
  • Accurately recorded and reported test results according to established procedures.
  • Transported patients to and from different departments.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.
  • Certified that equipment and supplies were properly maintained for quality patient care and safety.
Education
High School Diploma: 06/1974
Greece Athena High School - Long Pond Rd,Rochester,NY
  • Coursework in Regents Diploma in Math and Science
Respiratory Therapy, 08/1974
On The Job Training - Rochester General Hospital
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Resume Overview

Companies Worked For:

  • Good Old Days Country Shop
  • Lou Grammatico
  • Rochester General Hospital

School Attended

  • Greece Athena High School
  • On The Job Training

Job Titles Held:

  • Owned and Started My Own Retail Shop
  • Nanny
  • Respiratory Therapist

Degrees

  • High School Diploma : 06/1974
    Respiratory Therapy , 08/1974