OAS Intermediate Resume Example

• Experienced in presenting, editing and preparing documents and presentations in Microsoft Word, Excel, PowerPoint (Outlook and Sharepoint)
• Coordinated meetings, appointments, training, and support supervisors on daily priorities and needs
• Experience with Survey Gizmo
• Independently utilized departments and contacts to efficiently resolve problems 
• Led multi-region seminars to hire and onboard new employees
• Simultaneously managed projects and deadlines for staff

Management

• Developed new employee procedures and videos to onboard new and current employees
• Led and advised teachers schedules, tasks and procedures
• Supported and led multiple departments, managing critical company and client information
• Organized and managed year end events for 1000 clients
  
• Conducted employee reviews and reported to Program Director on employee satisfaction

Customer Service

• Played an instrumental role in increasing customers by 40% over 4 years
• Monitored all incoming communication, ensuring customer satisfaction
• Researched, calmed and rapidly resolved client conflicts to prevent loss