LiveCareer-Resume

night auditor resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Committed and hardworking professional with 13 years of experience in customer service. Well-rounded leader with talent for supervising employees, managing inventory and customer satisfaction. Swift problem solver with quick and effective solutions to wide array of issues.

Skills
  • Customer Service
  • Guest Registration
  • Account Balancing
  • Microsoft Office
  • Nightly Audits
  • Invoicing and Billing
  • Inventory Management
  • Health Code Compliance
  • Supply Ordering and Management
  • Team Leadership
  • Managing Deliveries
  • Detail-Oriented
  • Monitoring Food Preparation
  • Labor and Overhead Cost Estimation
  • Sales and Marketing
  • Calm and Pleasant Demeanor
Education
Clackamas High School Clackamas, OR Expected in High School Diploma : - GPA :
Work History
Fisher Island Club - Night Auditor
Miami Beach, FL, 08/2018 - Current
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
Sprouts Farmers Market - Assistant Deli Manager
Santa Barbara, CA, 10/2013 - 06/2018
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Verified inventory computations by comparing to physical counts of stock, investigating any discrepancies.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
  • Integrated service and team management strategies to boost business profits.
  • Developed special promotions to increase revenues.
  • Coordinated and organized all restaurant inventory.
  • Verified prepared food met all standards for quality and quantity before serving to customers.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Oversaw food preparation and monitored safety protocols.
Eldorado Resorts, Inc. - Cashier/Cook
Waterloo, IA, 04/2010 - 06/2012
  • Answered questions about store policies and addressed customer concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials and took drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Created specialty pizzas to diversify menu and promote restaurant.
  • Coached new workers on store policies, pizza making and dough preparation.
Office Depot - Cashier
Westlake, OH, 08/2008 - 04/2010
  • Answered questions about store policies and addressed customer concerns.
  • Operated and sanitized kitchen and food preparation equipment.
  • Resolved customer complaints independently or with aid of supervisor.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Managed opening and closing shift kitchen tasks.
  • Cooked all menu items according to specified instructions.
  • Practiced proper safety and sanitation standards.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
  • Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.

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Resume Overview

School Attended

  • Clackamas High School

Job Titles Held:

  • Night Auditor
  • Assistant Deli Manager
  • Cashier/Cook
  • Cashier

Degrees

  • High School Diploma

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