night auditor resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Religion:
Military service:
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Professional Summary
Committed and hardworking professional with 13 years of experience in customer service. Well-rounded leader with talent for supervising employees, managing inventory and customer satisfaction. Swift problem solver with quick and effective solutions to wide array of issues.
Skills
Customer Service
Guest Registration
Account Balancing
Microsoft Office
Nightly Audits
Invoicing and Billing
Inventory Management
Health Code Compliance
Supply Ordering and Management
Team Leadership
Managing Deliveries
Detail-Oriented
Monitoring Food Preparation
Labor and Overhead Cost Estimation
Sales and Marketing
Calm and Pleasant Demeanor
Work History
Night Auditor, 08/2018 - Current Fisher Island Club – Miami Beach, FL,
Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Collaborated with team members to handle guest requirements from check-in through check-out.
Looked over pending check-ins and payment processes to complete closing procedures.
Kept accounts in balance and ran daily reports to verify totals.
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
Entered customer data into room system and updated information whenever patrons changed rooms.
Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
Handled tasks and responsibilities for front office employees during periods of understaffing.
Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
Assistant Deli Manager, 10/2013 - 06/2018 Sprouts Farmers Market – Santa Barbara, CA,
Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Verified inventory computations by comparing to physical counts of stock, investigating any discrepancies.
Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
Controlled inventory costs by carefully managing portion control and reducing waste.
Operated slicer and price computing scale to accurately slice, weigh and label meat products.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Integrated service and team management strategies to boost business profits.
Developed special promotions to increase revenues.
Coordinated and organized all restaurant inventory.
Verified prepared food met all standards for quality and quantity before serving to customers.
Purchased food and cultivated strong vendor relationships.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Oversaw food preparation and monitored safety protocols.
Cashier/Cook, 04/2010 - 06/2012 Eldorado Resorts, Inc. – Waterloo, IA,
Answered questions about store policies and addressed customer concerns.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Used cash registers and credit card machines to cash out customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Bussed and reset tables to keep dining room and work areas clean.
Greeted new customers, discussed specials and took drink orders.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Monitored and maintained clean working areas and cooking surfaces.
Created specialty pizzas to diversify menu and promote restaurant.
Coached new workers on store policies, pizza making and dough preparation.
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