Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Bi-lingual, Energetic, and Driven! looking to start a lasting career with an awesome company with room for growth.

  • Cost control
  • Customer service skills
  • Project coordination
  • Service implementation
  • Supplier relationship management
  • Training oversight
  • Hardware and software acquisition
  • Timely project completion
  • Equipment maintenance
  • Equipment installation
  • Process improvements
  • Schematics reading
Night Auditor, 05/2018 to Current
Hershey Entertainment & Resorts CompanyHershey, PA,
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Completed daily computer backups, checked for viruses and updated programs.
  • Compiled budget documents and monitored costs to maintain control systems.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Completed all nightly updates to hotel rates and individual room charges.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Monitored reservations to track incoming parties and special events.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Assisted guests in locating ammentities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
  • Processed end-of-day paperwork using OnQ, M3 client portal and Microsoft apps, verifying deposits and rectifying discrepancies.
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
  • Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
  • Reviewed item requests and room service orders for accuracy and any needed assistance.
  • Analyzed day payments and created detailed reports to identify and suggest remedies for areas of improvement.
  • Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Posted nightly checks and vendor payments of various amounts , keeping detailed records and receipts.
  • Assisted hotel guests with check in and out procedures courteously.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Managed inventory of keys and linens each day and included all necessary information on audit reports.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Maintained well-stocked and presentable complementary food and beverage station.
Home Health Aide, 12/2017 to 05/2018
Gallagher Home Health ServicesMonroeville, PA,
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients.
  • Assisted patients by answering questions and offering help with health system coordination, patient rights and privacy of personal information.
  • Administered all necessary medications as directed by care plan.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Administered personal care to clients within private home settings and championed patient independence and well-being.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Supervised frequent activities such as medication and personal hygiene to ensure safety.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Completed data entries in charts and logbooks to document client progress.
Customer Service Representative, 08/2017 to 01/2018
Ibex Holdings LimitedPortland, OR,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Addressed customer service inquiries quickly and accurately.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Answered many inbound calls per day and directed to designated individuals or departments.
Telecommunications Manager, 01/2010 to 08/2017
Ascension (System Office)Austin, TX,
  • Oversaw and motivated group of technical personnel by implementing effective training plans and employee incentives.
  • Kept service quality and customer relations in line with established standards to promote long-lasting relationships.
  • Elevated quality of work and productivity from team members through improved training strategies.
  • Planned, installed and maintained systems and performed repair on malfunctioning systems.
  • Performed regular tests on systems to ensure all components were running well.
  • Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
  • Evaluated client telecommunications needs and recommended targeted solutions.
  • Documented hardware and software installation procedures.
  • Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.
  • Reviewed work orders and communicated with prior shift to assess work needs for day.
Education and Training
: Business Administration And Management, Expected in
Ivy Tech Community College of Indiana - Indianapolis, IN

CPR- certified CRP training

Liquor sales- Certified and licensed to sale liquor in the state of Indiana.

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School Attended

  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Night Auditor
  • Home Health Aide
  • Customer Service Representative
  • Telecommunications Manager


  • Some College (No Degree)

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