Night Auditor Resume Example Hershey Entertainment & Resorts Company

NIGHT AUDITOR

Summary

Bi-lingual, Energetic, and Driven! looking to start a lasting career with an awesome company with room for growth.

Skills

Cost control
Customer service skills
Project coordination
Service implementation
Supplier relationship management
Training oversight

Hardware and software acquisition
Timely project completion
Equipment maintenance
Equipment installation
Process improvements
Schematics reading

Experience

Night Auditor
Hershey , PAHershey Entertainment & Resorts Company/May 2018 to Current

Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Completed daily computer backups, checked for viruses and updated programs.
Compiled budget documents and monitored costs to maintain control systems.
Coordinated with guest services and concierge team to meet guest needs.
Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Completed all nightly updates to hotel rates and individual room charges.
Maintained cleanliness of bathrooms, lobby and front desk.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Monitored reservations to track incoming parties and special events.
Assessed checklist on daily basis and planned shift accordingly.
Assisted guests in locating ammentities such as casino, gift shop, restaurants, fitness center, pool and spa.
Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
Processed end-of-day paperwork using OnQ, M3 client portal and Microsoft apps, verifying deposits and rectifying discrepancies.
Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
Reviewed item requests and room service orders for accuracy and any needed assistance.
Analyzed day payments and created detailed reports to identify and suggest remedies for areas of improvement.
Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
Posted nightly checks and vendor payments of various amounts , keeping detailed records and receipts.
Assisted hotel guests with check in and out procedures courteously.
Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Managed inventory of keys and linens each day and included all necessary information on audit reports.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Maintained well-stocked and presentable complementary food and beverage station.

Home Health Aide
Monroeville , PAGallagher Home Health Services/Dec 2017 to May 2018

Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients.
Assisted patients by answering questions and offering help with health system coordination, patient rights and privacy of personal information.
Administered all necessary medications as directed by care plan.
Worked to improve patient outlook and daily living through compassionate care.
Administered personal care to clients within private home settings and championed patient independence and well-being.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Supervised frequent activities such as medication and personal hygiene to ensure safety.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Completed data entries in charts and logbooks to document client progress.

Customer Service Representative
Portland , ORIbex Holdings Limited/Aug 2017 to Jan 2018

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
Addressed customer service inquiries quickly and accurately.
Supported end-users by responding quickly to phone messages and following up on complaints
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Consulted with customers to determine best methods to resolve service and billing issues.
Evaluated customer account information to assess current issues and determine potential solutions.
Documented conversations with customers to track requests, problems and solutions.
Reviewed account and service histories to identify trends and issues.
Answered many inbound calls per day and directed to designated individuals or departments.

Telecommunications Manager
Austin , TXAscension (System Office)/Jan 2010 to Aug 2017

Oversaw and motivated group of technical personnel by implementing effective training plans and employee incentives.
Kept service quality and customer relations in line with established standards to promote long-lasting relationships.
Elevated quality of work and productivity from team members through improved training strategies.
Planned, installed and maintained systems and performed repair on malfunctioning systems.
Performed regular tests on systems to ensure all components were running well.
Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
Evaluated client telecommunications needs and recommended targeted solutions.
Documented hardware and software installation procedures.
Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.
Reviewed work orders and communicated with prior shift to assess work needs for day.

Education and Training

Some College (No Degree): Business Administration And ManagementIvy Tech Community College of IndianaCity, State

Certifications

CPR- certified CRP training

Liquor sales- Certified and licensed to sale liquor in the state of Indiana.

Resume Overview

School Attended

Ivy Tech Community College of Indiana

Job Titles Held:

Night Auditor
Home Health Aide
Customer Service Representative
Telecommunications Manager

Degrees

Some College (No Degree) : Business Administration And Management

Night Auditor Resume Example

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