Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
Summary
Bi-lingual, Energetic, and Driven! looking to start a lasting career with an awesome company with room for growth.
Skills
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Experience
Night Auditor, 05/2018 to Current
Hershey Entertainment & Resorts Company – Hershey, PA,
Hershey Entertainment & Resorts Company – Hershey, PA,
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Completed daily computer backups, checked for viruses and updated programs.
- Compiled budget documents and monitored costs to maintain control systems.
- Coordinated with guest services and concierge team to meet guest needs.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Completed all nightly updates to hotel rates and individual room charges.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Monitored reservations to track incoming parties and special events.
- Assessed checklist on daily basis and planned shift accordingly.
- Assisted guests in locating ammentities such as casino, gift shop, restaurants, fitness center, pool and spa.
- Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
- Processed end-of-day paperwork using OnQ, M3 client portal and Microsoft apps, verifying deposits and rectifying discrepancies.
- Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
- Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
- Reviewed item requests and room service orders for accuracy and any needed assistance.
- Analyzed day payments and created detailed reports to identify and suggest remedies for areas of improvement.
- Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Posted nightly checks and vendor payments of various amounts , keeping detailed records and receipts.
- Assisted hotel guests with check in and out procedures courteously.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Managed inventory of keys and linens each day and included all necessary information on audit reports.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Maintained well-stocked and presentable complementary food and beverage station.
Home Health Aide, 12/2017 to 05/2018
Gallagher Home Health Services – Monroeville, PA,
Gallagher Home Health Services – Monroeville, PA,
- Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
- Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
- Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
- Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
- Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients.
- Assisted patients by answering questions and offering help with health system coordination, patient rights and privacy of personal information.
- Administered all necessary medications as directed by care plan.
- Worked to improve patient outlook and daily living through compassionate care.
- Administered personal care to clients within private home settings and championed patient independence and well-being.
- Supervised and supported activities of daily living such as medication administration and personal hygiene.
- Supervised frequent activities such as medication and personal hygiene to ensure safety.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Completed data entries in charts and logbooks to document client progress.
Customer Service Representative, 08/2017 to 01/2018
Ibex Holdings Limited – Portland, OR,
Ibex Holdings Limited – Portland, OR,
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assessed customer needs and upsold products and services to maximize sales.
- Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
- Addressed customer service inquiries quickly and accurately.
- Supported end-users by responding quickly to phone messages and following up on complaints
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Reviewed account and service histories to identify trends and issues.
- Answered many inbound calls per day and directed to designated individuals or departments.
Telecommunications Manager, 01/2010 to 08/2017
Ascension (System Office) – Austin, TX,
Ascension (System Office) – Austin, TX,
- Oversaw and motivated group of technical personnel by implementing effective training plans and employee incentives.
- Kept service quality and customer relations in line with established standards to promote long-lasting relationships.
- Elevated quality of work and productivity from team members through improved training strategies.
- Planned, installed and maintained systems and performed repair on malfunctioning systems.
- Performed regular tests on systems to ensure all components were running well.
- Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
- Evaluated client telecommunications needs and recommended targeted solutions.
- Documented hardware and software installation procedures.
- Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.
- Reviewed work orders and communicated with prior shift to assess work needs for day.
Education and Training
: Business Administration And Management, Expected in
Ivy Tech Community College of Indiana - Indianapolis, IN
Ivy Tech Community College of Indiana - Indianapolis, IN
Certifications
CPR- certified CRP training
Liquor sales- Certified and licensed to sale liquor in the state of Indiana.
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School Attended
- Ivy Tech Community College of Indiana
Job Titles Held:
- Night Auditor
- Home Health Aide
- Customer Service Representative
- Telecommunications Manager
Degrees
- Some College (No Degree)
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