night auditor resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
I believe that hospitality means going above and beyond what is expected of you so that is what I try to do for every guest that comes here.
I also try my best to do the same for managers and co workers if they need assistance with anything.
I answer Tiki's emails and deal with the travel agents when she is not here.
As well as the guest that come in daily looking for her if she is not here a lot of them come to me because I that I can usually help them.
I realize I do not have a lot of years manager experience but I have worked here for 15 years and have a lot of knowledge when it comes to the campground/hotel and the people who stay here.
Over the years I have built a rapport with the guests, members, & residents.
I really think if you give me a chance I can do this job.
No I do not know every aspect of this position but I can learn what I don't know
Skills
Nightly Audits
Customer Service
Guest Message Transmission
Processing Registrations
Microsoft Office
Balancing Transactions
Night Audit Reports
Front Desk Operations
Housekeeping Notification
Guest Registration
Two-Way Radio Operation
Education
Maynard Evans High SchoolOrlando, FLExpected in 04/1988 ā āGED: - GPA:
Work History
Park Hotels & Resorts - NIGHT AUDITOR Tysons Corner, VA, 06/2007 - Current
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
Kept accounts in balance and ran daily reports to verify totals.
Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Looked over pending check-ins and payment processes to complete closing procedures.
Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Handled tasks and responsibilities for front office employees during periods of understaffing.
Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
Collaborated with team members to handle guest requirements from check-in through check-out.
Entered customer data into room system and updated information whenever patrons changed rooms.
Followed company security and check-in policies and procedures and reported suspicious activity to Grounds.
Updated customer accounts with add-on room charges, i.e late check outs
Reset RDP for next days' use by sending detailed daily bank reports to David and closing finances for current day.
Investigated daily variances and corrected errors to resolve discrepancies.
Reviewed daily financial statements and completed end-of-day paperwork in RDP with 100% accuracy.
Run payroll reports for David.
Entered figures using 10-key calculator to compute data quickly.
Donatos - Shift Manager West Carrollton, OH, 01/2005 - 04/2007
Trained and mentored new employees to maximize team performance.
Supervised employees and oversaw quality compliance with company standards for food and services.
Kept employees operating productively and working on task to meet business and customer needs.
Coached crew members to optimize performance and motivate toward more efficient work.
Exercised composure under pressure and in escalated customer service scenarios.
Excelled in every store position and regularly backed up front-line staff. At least 6 employees and dealing with more than 50 customers per day .
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Cooperated with coworkers to improve customer experience and manage storefront.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Tracked receipts, employee hours and inventory movements.
Checked building to confirm maintenance and cleaning met code and regulations.
Taco Bell - Customer Service Rep(cashier) Mcminnville, TN, 06/2002 - 05/2004
Handled anywhere from 50 to 100 calls per day promptly and with courteous professionalism.
Completed call documentation while speaking with customers.
Processed orders, service requests and applied information to customers.
Maintained working knowledge of products, accounts, representatives, tools and systems.
Navigated multiple computer systems expertly to handle customers' sales and service needs.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Recommended products to customers, thoroughly explaining details.
Exhibited high energy and professionalism when dealing with clients and staff.
Delivered prompt service to prioritize customer needs.
Pix (Publix Gas Station) - Cashier City, STATE, 04/2001 - 05/2002
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Collected and authorized payments of guests.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Maintained cash drawer of $200.00 or more per shift.
Checked identification for proof-of-age for alcohol and tobacco sales.
Greeted over hundreds? customers per day.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Completed inventory counts and ordered merchandise.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Maintained current knowledge of store promotions and highlighted sales to customers.
Used POS system to enter orders, process payments and issue receipts.
Learned Deli counter and food service employee positions and provided backup at key times.
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