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Nanny Resume Example

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NANNY
Career Overview
Excellent qualifications in the area of Customer Service, and Supervision
A clear and confident telephone manner
Ability to exercise independent judgment and make decisions under stress of high volume activities and deadlines
Able to communicate effectively with a wide range of customers
Coordinate internal and external meetings, enthusiastic, creative, and willing to assume increased responsibility
Provide support for preparation and follow-up of meetings, including notices, phone calls, follow up letters and memos
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.
Core Strengths
  • Proficient in Microsoft Office, Word, and Outlook
  • Experienced in call management through a busy multiple-line system
  • Outstanding interpersonal skills/able to put visitors at ease
  • Organized, efficient, and posses strong communication skills
  • Skilled in completing time-crucial projects



  • Versatile and multi-skilled person
  • Able to lead others in high   demand
  • Understanding of what makes effective customer service delivery
  • Able to coordinate multiple projects and meet deadlines under pressure
  • Decisive and yet direct, flexible to constantly changing assignments 
Accomplishments
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of clients
  • Assisted in the managing of the company
  • Performed a diverse set of administrative duties
  • Planned and coordinated events
  • Promoted to call center supervisor in 3 months


Work Experience
January 2013
to
Current
NannyLas Vegas, NVNanny

Create a stimulating, nurturing, and safe environment for the children

Supervise the children's activities at all times

cook meals

Potty train

Housekeeping

Discipline child as needed

Drop off/pick up children

May 2012
to
August 2012
Vintage @ The LakesLas Vegas, NVLeasing Agent- Temp Position

Meeting and greeting tenants and prospect tenants

Apartment rentals
Preparation of lease and move in packet
issue keys
Explain lease and related paperwork
Collect money owed
April 2012
to
August 2014
Aria CasinoLas Vegas, NVVip Host/ Club Promoter
Responsible for inviting visitors into our nigt clubs and lounges
Take Visitors to and from clubs
Make limo reservations for clients
Reserve bottle service for guest
Always professional and courteous at all times
September 2007
to
November 2012
Tinas Nightclub/RestaurantSan Diego, CAEvent Planner/Marketing and Bartender
Provided efficient customer service to clients
Design fliers for future upcoming events
Managed club
responsible for serving beverages/food
Responsible for renting out party room
Handled all cash/credit card transactions
April 2005
to
May 2007
Bluegreen CorporationOrlando , FLSupervisor
Served as assistant to the manager
Managed and monitored a total of 35 agents while on their phone calls, lunch breaks and daily routines at the work place
Enter credit card information into the concierge system and scheduling hotel accommodations for all visitors
Answer a high volume of telephone calls
​
May 2003
to
June 2007
HQ Global WorkplacesReston, VAClient Services Assistant
Serves as first point of contact
Always greet clients and visitors
A variety of administrative duties are Performed such as handling all calls including incoming calls
scheduled conference rooms, assist and provide with events as directed
Coordinate internal and external meetings
Run errands to expedite the process of douments
Distribute mail on a daily basis
January 2003
to
November 2003
Loudon county Government/Dept of the AssesorsReston , VAAdninistrative Assistant-
Knowledge of front counter customer service
Performed in an intermediate Para-professional capacity by assisting and instructing customers on the land management system and the web PDBS system, assist customers with parcels on the parcels map generated by GIS system, create assessment worksheets as requested and instruct novice users on operation of system 
April 1997
to
June 2003
Jones Cleaning CompanyBrooklyn , NYManager
Home and office cleaning
Responsible for giving cleaning estimates to prospective clients
Responsible for hiring staff
Problem resolution
In charge Payroll/handle all cash transactions
Responsible for opening and closing office
​

Educational Background
1998
State University of New YorkQueens, NYCertificate: Business Office Mangement
1982
Erasmus HighBrooklyn , NYGED: General Educational Diploma
Skills

Experience in working in a busy inbound/outbound call center environment

Empathetic listener and persuasive speaker

Skilled at evaluating options and generating solutions

Enjoy working as a team member as well as independently

A genuine desire to achieve, excel and evolve
Cash Handling
Shipping and receiving
Careful and active listener
Professional and friendly
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Resume Overview

Companies Worked For:

  • Nanny
  • Vintage @ The Lakes
  • Aria Casino
  • Tinas Nightclub/Restaurant
  • Bluegreen Corporation
  • HQ Global Workplaces
  • Loudon county Government/Dept of the Assesors
  • Jones Cleaning Company

School Attended

  • State University of New York
  • Erasmus High

Job Titles Held:

  • Nanny
  • Leasing Agent- Temp Position
  • Vip Host/ Club Promoter
  • Event Planner/Marketing and Bartender
  • Supervisor
  • Client Services Assistant
  • Adninistrative Assistant-
  • Manager

Degrees

  • Certificate : Business Office Mangement
    GED : General Educational Diploma

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