Excellent qualifications in the area of Customer Service, and Supervision
A clear and confident telephone manner
Ability to exercise independent judgment and make decisions under stress of high volume activities and deadlines
Able to communicate effectively with a wide range of customers
Coordinate internal and external meetings, enthusiastic, creative, and willing to assume increased responsibility
Provide support for preparation and follow-up of meetings, including notices, phone calls, follow up letters and memos
Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.
Core Strengths
Proficient in Microsoft Office, Word, and Outlook
Experienced in call management through a busy multiple-line system
Outstanding interpersonal skills/able to put visitors at ease
Organized, efficient, and posses strong communication skills
Skilled in completing time-crucial projects
Versatile and multi-skilled person
Able to lead others in high demand
Understanding of what makes effective customer service delivery
Able to coordinate multiple projects and meet deadlines under pressure
Decisive and yet direct, flexible to constantly changing assignments
Accomplishments
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Researched, calmed and rapidly resolved client conflicts to prevent loss of clients
Assisted in the managing of the company
Performed a diverse set of administrative duties
Planned and coordinated events
Promoted to call center supervisor in 3 months
Work Experience
Nanny, 2013 to Current 2 Fellas & A Big Vehicle – Broken Arrow, OK,
Create a stimulating, nurturing, and safe environment for the children
Supervise the children's activities at all times
cook meals
Potty train
Housekeeping
Discipline child as needed
Drop off/pick up children
Leasing Agent- Temp Position, 04/2012 to 07/2012 Tyson Foods – Logansport, IN,
Meeting and greeting tenants and prospect tenants
Apartment rentals
Preparation of lease and move in packet
issue keys
Explain lease and related paperwork
Collect money owed
Vip Host/ Club Promoter, 03/2012 to 07/2014 Arthur J Gallagher & Co. – Uniondale, NY,
Responsible for inviting visitors into our nigt clubs and lounges
Take Visitors to and from clubs
Make limo reservations for clients
Reserve bottle service for guest
Always professional and courteous at all times
Event Planner/Marketing and Bartender, 08/2007 to 10/2012 Rwj Barnabas – Belleville, NJ,
Provided efficient customer service to clients
Design fliers for future upcoming events
Managed club
responsible for serving beverages/food
Responsible for renting out party room
Handled all cash/credit card transactions
Supervisor, 03/2005 to 04/2007 Bluegreen Corporation – City, STATE,
Served as assistant to the manager
Managed and monitored a total of 35 agents while on their phone calls, lunch breaks and daily routines at the work place
Enter credit card information into the concierge system and scheduling hotel accommodations for all visitors
Answer a high volume of telephone calls
Client Services Assistant, 04/2003 to 05/2007 HQ Global Workplaces – City, STATE,
Serves as first point of contact
Always greet clients and visitors
A variety of administrative duties are Performed such as handling all calls including incoming calls
scheduled conference rooms, assist and provide with events as directed
Coordinate internal and external meetings
Run errands to expedite the process of douments
Distribute mail on a daily basis
Adninistrative Assistant-, 2003 to 10/2003 Loudon County Government/Dept Of The Assesors – City, STATE,
Knowledge of front counter customer service
Performed in an intermediate Para-professional capacity by assisting and instructing customers on the land management system and the web PDBS system, assist customers with parcels on the parcels map generated by GIS system, create assessment worksheets as requested and instruct novice users on operation of system
Manager, 03/1997 to 05/2003 Jones Cleaning Company – City, STATE,
Home and office cleaning
Responsible for giving cleaning estimates to prospective clients
Responsible for hiring staff
Problem resolution
In charge Payroll/handle all cash transactions
Responsible for opening and closing office
Educational Background
Certificate: Business Office Mangement, Expected in 1998 State University of New York - Queens, NY GPA:
GED: General Educational Diploma, Expected in 1982 Erasmus High - Brooklyn , NY GPA:
Skills
Experience in working in a busy inbound/outbound call center environment
Empathetic listener and persuasive speaker
Skilled at evaluating options and generating solutions
Enjoy working as a team member as well as independently
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