Mortgage Counselor Resume Example Company Name

MORTGAGE COUNSELOR

Summary

Enthusiastic Loan Officer capable of providing excellent customer service throughout the loan origination process. Excited and motivated to help customers build successful financial futures.

Skills

Multi-Line product knowledge
Proficient in Microsoft Office suites
Able to analyze information and problem solve
Excellent verbal and written communication skills
Ability to influence others positively
Ability to set priorities and manage work flows

Ability to evaluate the needs of customers
Organized, Efficient, Hard work ethic
Superior customer service
Works well independently and with others
Ability to build strong relationships
Positive, self-motivated attitude

Experience

Mortgage Counselor / Company Name - City, State06/2020 - Current

Set and confirm appointments with members/borrowers.
Comprehensive one-on-one mortgage counseling & education to help members to become homeowners and/or improve financial management.
Take applications, analyze loan files, including review of borrowers income, assets & credit.
Verify documents for specific underwriting criteria and input loan information in company specific software.
Analyze housing ratios and debt ratios to determine affordability.
Prepare complete loan packages and submit them to underwriting for approval.
Distributes disclosures, rate locks and execute detailed follow-ups to verify completed requirements.
Monitor purchase pipeline for due diligence, finance contingencies, and closing date expirations.
Maintain up-to date knowledge of company policies and procedures for a variation of circumstances.
Adhere to all federal and state compliance guidelines relative to retail mortgage lending.
Develop and maintain relationships with real estate agents

Mortgage Loan Originator / Company Name - City, State11/2019 - 06/2020

Originate loans and assist senior-level credit officers with complex loan applications.
Educate customers on a variety of loan products and available credit options to promote valuable decision-making.
Execute loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Analyze applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Answer various calls daily to answer customer questions.
Earn reputation for good attendance and hard work.
Improve customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Provide excellent service and attention to customers when face-to-face or through phone conversations.

Independent Insurance Broker / Company Name - City, State01/2014 - 11/2019

Analyzed customer needs and patiently explained coverage options
Up-sold and cross-sold products and services
Achieved sales success through an informational knowledgeable sales approach, strive to educate the consumer
Cultivated and maintained a network of business associates statewide as a result of extensive interaction and strong communication skills
Protected company reputation and built loyal client base by working relentlessly to improve customer satisfaction
Monitored multiple databases to keep track of all company inventory
Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival

Insurance Producer / Company Name - City, State03/2011 - 01/2014

Produced sales with a diversified insurance brokerage firm. Marketed a complete line of insurance products to individuals and groups throughout the Mississippi area
Independently managed the entire sales cycle, from initial client consultation, product presentation, pricing and contract negotiation, to the final sales closing
Consistently increased sales and maintained profitability each year; met and exceeded all personal and company sales objectives and goals. Achieved top performance in account retention, add-on sales, and growth
Established a strong client base through exceptional market knowledge, sales ability, and client service
Upheld all compliance standards for daily insurance sales

Education and Training

Ameritrain Mortgage Institute - City09/2019Mortgage Loan Originator Certification Training

Mississippi Department of Insurance- RBS Solutions - City03/2011Life, Health, Accident, P&C License

Mississippi State University - City, State05/1994Medical Technology

Jackson - City08/2020HUD Housing Counselor Certification: HUD Certified Counselor

NMLS# 1910737

I am a National Mortgage Loan Originator.

Resume Overview

School Attended

Ameritrain Mortgage Institute
Mississippi Department of Insurance- RBS Solutions
Mississippi State University
Jackson

Job Titles Held:

Mortgage Counselor
Mortgage Loan Originator
Independent Insurance Broker
Insurance Producer

Degrees

Ameritrain Mortgage Institute - City 09/2019 Mortgage Loan Originator Certification Training
Mississippi Department of Insurance- RBS Solutions - City 03/2011 Life, Health, Accident, P&C License
Mississippi State University - City, State 05/1994 Medical Technology
Jackson - City 08/2020 HUD Housing Counselor Certification : HUD Certified Counselor

Mortgage Counselor Resume Example

Resume Score: 80%

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