mortgage counselor resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Enthusiastic Loan Officer capable of providing excellent customer service throughout the loan origination process. Excited and motivated to help customers build successful financial futures.
Skills
Multi-Line product knowledge
Proficient in Microsoft Office suites
Able to analyze information and problem solve
Excellent verbal and written communication skills
Ability to influence others positively
Ability to set priorities and manage work flows
Ability to evaluate the needs of customers
Organized, Efficient, Hard work ethic
Superior customer service
Works well independently and with others
Ability to build strong relationships
Positive, self-motivated attitude
Experience
Personal Lines Account Manager, 10/2022 to Current Summit Credit Union – Greendale, WI,
Monitor clients' insurance coverages to ensure changing needs are met.
Calculate premiums and establish payment methods, receiving customer payments and issuing receipts.
Achieve repeat business and referrals through personalized services.
Interview prospective clients to obtain data about financial resources and needs.
Facilitate continuing service by processing changes in beneficiaries and analyzing policy loan applications.
Counsel prospects and policyholders on coverage, limits and regulations.
Remain current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
Develop appropriate quotes based on risk information.
Contact underwriters and submit forms to obtain binder coverage.
Explain coverage options to potential policyholders, answering questions or concerns.
Verify maximum retention of assigned personal lines book of business.
Keep records and policy renewals up to date.
Process, maintain and prepare new and renewal accounts.
Inform and educate prospects about coverage, changes and exclusions.
Mortgage Loan Officer, 03/2021 to 10/2022 First Guaranty Bancshares, Inc. – Bossier City, LA,
Originated loans.
Developed and maintained relationships with local real estate agents.
Worked successfully with diverse group of coworkers to accomplished goals.
Communicated with clients in person, via telephone and email.
Educated clients on different loan types and helped them to make decisions based on availability, terms and benefits.
Discussed loan needs with clients and conveyed information regarding application processes.
Spent ample time with each client to break down complex information into terms that are easy to understand.
Analyzed client's financial and credit status, employment history as well as their assets to determined feasibility of granting requested loans.
Generated estimates clients requested, sent pre-approval letters to agents.
Analyzed loan files to verify compliance to specific underwriting criteria.
Pre-approved loans that met specifications and submitted them to processing.
Mortgage Counselor, 06/2020 to 03/2021 Aaa Mid-Atlantic – Lawrenceville, GA,
Set and confirmed appointments with members/borrowers.
Comprehensive one-on-one mortgage counseling & education to help members to become homeowners and/or improve financial management.
Took applications, analyzed loan files, including review of borrowers income, assets & credit.
Verified documents for specific underwriting criteria and input loan information in company specific software.
Analyzed housing ratios and debt ratios to determine affordability.
Prepared complete loan packages and submitted them to underwriting for approval.
Distributed disclosures, rate locks and executed detailed follow-ups to verify completed requirements.
Monitored purchase pipeline for due diligence, finance contingencies, and closing date expirations.
Maintained up-to date knowledge of company policies and procedures for a variation of circumstances.
Adhere to all federal and state compliance guidelines relative to retail mortgage lending.
Developed and maintained relationships with real estate agents
Mortgage Loan Originator, 11/2019 to 06/2020 American Choice Insurance Agency – City, STATE,
Originated loans and assisted senior-level credit officers with complex loan applications.
Educated customers on a variety of loan products and available credit options to promote valuable decision-making.
Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Answered various calls daily to answer customer questions.
Earned reputation for good attendance and hard work.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Independent Insurance Broker, 01/2014 to 11/2019 Penn Global Marketing – City, STATE,
Analyzed customer needs and patiently explained coverage options
Up-sold and cross-sold products and services
Achieved sales success through an informational knowledgeable sales approach, strived to educate the consumer
Cultivated and maintained a network of business associates statewide as a result of extensive interaction and strong communication skills
Protected company reputation and built loyal client base by working relentlessly to improve customer satisfaction
Monitored multiple databases to keep track of all company inventory
Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developed solutions
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Rewrote and reinstated insurance policies, following underwriting and business rules.
Education and Training
Mortgage Loan Originator Certification Training: , Expected in 09/2019 to Ameritrain Mortgage Institute - Dunwoody, GA, GPA: Status -
Life, Health, Accident, P&C License: , Expected in 03/2011 to Mississippi Department of Insurance- RBS Solutions - Jackson, MS, GPA: Status -
Medical Technology: , Expected in 05/1994 to Mississippi State University - Starkville, MS GPA: Status -
HUD Housing Counselor Certification: HUD Certified Counselor, Expected in 08/2020 to Jackson - Mississippi, GPA: Status -
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Resume Overview
School Attended
Ameritrain Mortgage Institute
Mississippi Department of Insurance- RBS Solutions