LiveCareer-Resume

mortgage counselor resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Enthusiastic Loan Officer capable of providing excellent customer service throughout the loan origination process. Excited and motivated to help customers build successful financial futures.

Skills
  • Multi-Line product knowledge
  • Proficient in Microsoft Office suites
  • Able to analyze information and problem solve
  • Excellent verbal and written communication skills
  • Ability to influence others positively
  • Ability to set priorities and manage work flows
  • Ability to evaluate the needs of customers
  • Organized, Efficient, Hard work ethic
  • Superior customer service
  • Works well independently and with others
  • Ability to build strong relationships
  • Positive, self-motivated attitude
Experience
Personal Lines Account Manager, 10/2022 to Current
Summit Credit UnionGreendale, WI,
  • Monitor clients' insurance coverages to ensure changing needs are met.
  • Calculate premiums and establish payment methods, receiving customer payments and issuing receipts.
  • Achieve repeat business and referrals through personalized services.
  • Interview prospective clients to obtain data about financial resources and needs.
  • Facilitate continuing service by processing changes in beneficiaries and analyzing policy loan applications.
  • Counsel prospects and policyholders on coverage, limits and regulations.
  • Remain current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
  • Develop appropriate quotes based on risk information.
  • Contact underwriters and submit forms to obtain binder coverage.
  • Explain coverage options to potential policyholders, answering questions or concerns.
  • Verify maximum retention of assigned personal lines book of business.
  • Keep records and policy renewals up to date.
  • Process, maintain and prepare new and renewal accounts.
  • Inform and educate prospects about coverage, changes and exclusions.
Mortgage Loan Officer, 03/2021 to 10/2022
First Guaranty Bancshares, Inc.Bossier City, LA,
  • Originated loans.
  • Developed and maintained relationships with local real estate agents.
  • Worked successfully with diverse group of coworkers to accomplished goals.
  • Communicated with clients in person, via telephone and email.
  • Educated clients on different loan types and helped them to make decisions based on availability, terms and benefits.
  • Discussed loan needs with clients and conveyed information regarding application processes.
  • Spent ample time with each client to break down complex information into terms that are easy to understand.
  • Analyzed client's financial and credit status, employment history as well as their assets to determined feasibility of granting requested loans.
  • Generated estimates clients requested, sent pre-approval letters to agents.
  • Analyzed loan files to verify compliance to specific underwriting criteria.
  • Pre-approved loans that met specifications and submitted them to processing.
Mortgage Counselor, 06/2020 to 03/2021
Aaa Mid-AtlanticLawrenceville, GA,
  • Set and confirmed appointments with members/borrowers.
  • Comprehensive one-on-one mortgage counseling & education to help members to become homeowners and/or improve financial management.
  • Took applications, analyzed loan files, including review of borrowers income, assets & credit.
  • Verified documents for specific underwriting criteria and input loan information in company specific software.
  • Analyzed housing ratios and debt ratios to determine affordability.
  • Prepared complete loan packages and submitted them to underwriting for approval.
  • Distributed disclosures, rate locks and executed detailed follow-ups to verify completed requirements.
  • Monitored purchase pipeline for due diligence, finance contingencies, and closing date expirations.
  • Maintained up-to date knowledge of company policies and procedures for a variation of circumstances.
  • Adhere to all federal and state compliance guidelines relative to retail mortgage lending.
  • Developed and maintained relationships with real estate agents
Mortgage Loan Originator, 11/2019 to 06/2020
American Choice Insurance AgencyCity, STATE,
  • Originated loans and assisted senior-level credit officers with complex loan applications.
  • Educated customers on a variety of loan products and available credit options to promote valuable decision-making.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Answered various calls daily to answer customer questions.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Independent Insurance Broker, 01/2014 to 11/2019
Penn Global MarketingCity, STATE,
  • Analyzed customer needs and patiently explained coverage options
  • Up-sold and cross-sold products and services
  • Achieved sales success through an informational knowledgeable sales approach, strived to educate the consumer
  • Cultivated and maintained a network of business associates statewide as a result of extensive interaction and strong communication skills
  • Protected company reputation and built loyal client base by working relentlessly to improve customer satisfaction
  • Monitored multiple databases to keep track of all company inventory
  • Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developed solutions
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Rewrote and reinstated insurance policies, following underwriting and business rules.
Education and Training
Mortgage Loan Originator Certification Training: , Expected in 09/2019 to Ameritrain Mortgage Institute - Dunwoody, GA,
GPA:
Status -
Life, Health, Accident, P&C License: , Expected in 03/2011 to Mississippi Department of Insurance- RBS Solutions - Jackson, MS,
GPA:
Status -
Medical Technology: , Expected in 05/1994 to Mississippi State University - Starkville, MS
GPA:
Status -
HUD Housing Counselor Certification: HUD Certified Counselor, Expected in 08/2020 to Jackson - Mississippi,
GPA:
Status -

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Ameritrain Mortgage Institute
  • Mississippi Department of Insurance- RBS Solutions
  • Mississippi State University
  • Jackson

Job Titles Held:

  • Personal Lines Account Manager
  • Mortgage Loan Officer
  • Mortgage Counselor
  • Mortgage Loan Originator
  • Independent Insurance Broker

Degrees

  • Mortgage Loan Originator Certification Training
  • Life, Health, Accident, P&C License
  • Medical Technology
  • HUD Housing Counselor Certification

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: