Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

. Verifies eligibility/entitlement for benefits of all applicants using various methods including income assessments, military discharge documents, computer hospital inquiry (HINQ), Veterans Information's Solution (VIS) and others means, such as communications with VA Regional Office or VA Records Processing Centers. Refers complex situations

Work History
Medical Support Assistant, 07/2012 to Current
Chi HealthLakewood, WA,
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Verified and updated clinical and demographic records though [Action] and [Action] .
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Oriented and trained new staff on proper procedures and policies.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Gathered forms, copied insurance cards and [Action] to collect patient information for billing and insurance filing.
  • Scheduled appointments for patients at [Business Name] .
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Enhanced office efficiency by handling [Number] + callers per day.
Hospice Certified Nursing Assistant, 08/2010 to 07/2012
Hcr Manorcare Inc.Piscataway, NJ,
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Promoted good oral and personal hygiene by aiding [Type] patients with shaving, bathing and teeth brushing.
  • Employed mobility devices and [Type] equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
  • Maintained best-in-class standards for individualized care in [Number] -bed unit by continuously checking in with patients and families and quickly providing care.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Worked with peers, [Job title] s and [Job title] s in [Timeframe] meetings to brainstorm new activities for patients and discuss ways to resolve issues.
Patient Care Extender ( Certified Nursing Assistant, 04/2009 to 08/2010
Bickford Senior LivingAurora, IL,
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Transported [Product or Service] to customer locations [Timeframe] .
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by resolving [Product or Service] issues.
Home Health Aide, 06/2007 to 04/2009
Gentiva ( Formerly Odyssey Healthcare)City, STATE,
  • Promoted development of healthy lifestyle to meet health and wellness objectives.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Cooked tasty, nourishing meals for patients with [Type] and [Type] conditions to promote better nutrition.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to [Job Title] .
  • Kept close eye on behavior and emotional responses of clients, consulting with [Job title] to address concerns and protect each person from any harm.
  • Ensured safety and well-being of each patient in alignment with care plan.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Provided information about health system navigation, patient rights and health information privacy.
  • Provided mobility assistance such as walking and regular exercising.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Documented vital statistics and coordinated with health care providers.
  • Checked vital signs on [Timeframe] basis and contacted [Job title] regarding any patient health concerns or behavioral changes.
  • Traveled to clients' homes to provide healthcare services and promote continuity of care.
  • Maintained clean, safe and well-organized patient environment.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Constructed cognitively stimulating activities.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Provided direct personal care and administrative services to clients.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Provided patients with assistance in completing such tasks as [Task] and [Task] , effectively reducing daily burden on family members.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve [Skill] .
  • Increased medication knowledge and medical terminology prowess through consistent research and continuing education.
Associate of Arts: Medical Assisting With A Concentration in Management, Expected in
Centura College - Virginia Beach, VA
  • Majored in Medical Assisting with a Concentration in Management Support.
  • Coursework in Medical Office Procedures, Billing and Insurance, Medical Assistant Management Capstone Medical Coding, Medical Records Management, and Medical Assisting Role II .
Associate of Arts: Medical Billing And Coding, Expected in
Anthem College (Formerly High-Tech Institute) - Phoenix, AZ
  • Graduated with 3.75 GPA
  • Majored in Medical Billing and Coding
  • Coursework in Medical Billing and Coding, Health Information Technology, Professional Coding Practice, Medical records and Documentation, Healthcare Delivery and Insurance Management, Healthcare Reimbursement and Legal Issues.
No Degree: Certified Nursing Assistant, Expected in
Mississippi Gulf Coast Community College - Perkinston, MS
  • Coursework in providing care for patient's, ADL's and all the requirements of taking of patient's.

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School Attended

  • Centura College
  • Anthem College (Formerly High-Tech Institute)
  • Mississippi Gulf Coast Community College

Job Titles Held:

  • Medical Support Assistant
  • Hospice Certified Nursing Assistant
  • Patient Care Extender ( Certified Nursing Assistant
  • Home Health Aide


  • Associate of Arts
  • Associate of Arts
  • No Degree

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