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mcr resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Responsible and energetic Medical Receptionist offering 30 years of experience in medical office environments. Proficient multi-tasker with ability to manage 10-line phone system, records maintenance and high-volume business inquiries.

Skills
  • Efficient and accurate
  • Document control
  • Organization and efficiency
  • Security understanding
  • Meticulous and organized
  • Office equipment operations
  • Multi-line telephone skills
  • Data entry
  • Business operations understanding
  • 65 WPM typing speed
Experience
10/2008 to Current MCR Triton Marine Construction Corp | Cape Canaveral, FL,
  • Maximize office efficiency by answering more than 50+ incoming calls per day to provide office information and transfer calls to desired personnel and confirmed patient appointments for medical offic.
  • Updated group medical records and technical library to support smooth office operations.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Informed patients of financial responsibilities prior to rendering services.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Handled office supply ordering including ink cartridges, toner and paper
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Straightened up the waiting room so that it remained neat and organized.
  • Processed patient payments and scanned identification and insurance cards.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Sorted incoming mail and directed to correct personnel each day.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Answered and directed incoming calls using multi-line telephone system.
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Managed 10-line system to handle more than 50 incoming calls per day.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
03/2004 to 08/2007 Receptionist Primrose School | Tomball, TX,
  • Sorted incoming mail and directed to correct personnel each day.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Took accurate messages for staff and management to facilitate open and speedy and communication.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
06/1985 to 02/2000 Administrative Assistant Trimble | City, STATE,
  • Processed financial documents including contracts, expense reports and invoices.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Monitored daily and weekly schedules and monthly calendar obligations.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Maintained up-to-date department organizational chart.
  • Assisted with administrative tasks, including filing, answering phones.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Created PowerPoint presentations used for business development.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
  • Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
Education and Training
Expected in to to High School Diploma | Troy High School, , GPA:
Status -

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Resume Overview

School Attended

  • Troy High School

Job Titles Held:

  • MCR
  • Receptionist
  • Administrative Assistant

Degrees

  • High School Diploma

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