MCR Resume Example Premier Health

MCR

Summary

Responsible and energetic Medical Receptionist offering 30 years of experience in medical office environments. Proficient multi-tasker with ability to manage 10-line phone system, records maintenance and high-volume business inquiries.

Skills

Efficient and accurate
Document control
Organization and efficiency
Security understanding
Meticulous and organized

Office equipment operations
Multi-line telephone skills
Data entry
Business operations understanding
65 WPM typing speed

Experience

MCRPremier Health | Tipp City, Ohio | October 2008 - Current

Maximize office efficiency by answering more than 50+ incoming calls per day to provide office information and transfer calls to desired personnel and confirmed patient appointments for medical offic.
Updated group medical records and technical library to support smooth office operations.
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Informed patients of financial responsibilities prior to rendering services.
Took messages from patients and promptly relayed to appropriate staff.
Handled office supply ordering including ink cartridges, toner and paper
Observed strict HIPAA guidelines at all times according to company policy.
Answered multi-line phone system and directed callers to requested personnel and departments.
Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
Straightened up the waiting room so that it remained neat and organized.
Processed patient payments and scanned identification and insurance cards.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Took accurate messages for staff and management to facilitate open and speedy communication.
Sorted incoming mail and directed to correct personnel each day.
Kept reception area clean and organized to offer positive first impression to every visitor.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Answered and directed incoming calls using multi-line telephone system.
Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff.
Greeted visitors, assessed needs and directed to appropriate personnel.
Managed 10-line system to handle more than 50 incoming calls per day.
Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.

Receptionist ODJFS | Troy, OH | March 2004 - August 2007

Sorted incoming mail and directed to correct personnel each day.
Kept reception area clean and organized to offer positive first impression to every visitor.
Took accurate messages for staff and management to facilitate open and speedy and communication.
Provided clerical support to all team members to improve office efficiency and enhance productivity.
Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.

Administrative AssistantTrimble | Dayton, Ohio | June 1985 - February 2000

Processed financial documents including contracts, expense reports and invoices.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Created and maintained spreadsheets and developed administrative and logistical reports.
Monitored daily and weekly schedules and monthly calendar obligations.
Facilitated troubleshooting, maintenance and updates for office systems.
Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Maintained up-to-date department organizational chart.
Assisted with administrative tasks, including filing, answering phones.
Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
Created PowerPoint presentations used for business development.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Maintained attendance records, taking note of staff vacation time, sick days and personal days.
Supported departmental operations, including filing, monthly report preparation and vendor requisitions.

Education and Training

High School DiplomaTroy High School

Resume Overview

Companies Worked For:

Premier Health
ODJFS
Trimble

School Attended

Troy High School

Job Titles Held:

MCR
Receptionist
Administrative Assistant

Degrees

High School Diploma

MCR Resume Example

Resume Score: 80%

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