Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Friendly and enthusiastic with years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Skills
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Experience
Manager in Training, 01/2020 - Current
Planet Fitness – Wilkes Barre, PA,
Planet Fitness – Wilkes Barre, PA,
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Assign employees to specific duties.
- Keep records of purchases, sales, and requisitions.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Perform work activities of subordinates, such as cleaning and organizing shelves and.
- Compiled, interpreted and verified crucial financial data, both actual and projected.
- Employed and trained new recruits according to established guidelines to improve efficiency and productivity.
- Maintained current understanding of company offerings to better serve customers and team members.
- Learned all aspects of business from ground-up to fully understand every operational facet and contribute to long-term business success.
- Assessed, optimized and elevated operations to target current and expected demands.
- Worked closely with customers to understand needs and resolve diverse issues.
- Prepared loan reviews and new loan requests.
- Updated client portfolio values, returns and risk statistics.
- Worked with clients to help create effective financial plans.
- Participated in compliance recordkeeping and marketing activities.
- Received and posted payments to loan accounts.
- Answered calls per timeframe to assist with customer questions and concerns.
- Improved operations by working with team members and customers to find workable solutions.
Disassembler, 08/2019 - 01/2020
Duck Creek Technologies – Bolivar, MO,
Duck Creek Technologies – Bolivar, MO,
- Through Hamilton Ryker Use computers for various applications, such as database management or word processing.
- Maintain inventories of production supplies.
- Collect parts off of a conveyor belt and sort them into the correct containers.
- Assess, sort, characterize, or pack known or unknown materials.
- Prepare, maintain, or revise quality assurance documentation or procedures.
Temporary Closing Assistant Manager, 01/2019 - 08/2019
Payless – City, STATE,
Payless – City, STATE,
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Complete forms in accordance with company procedures.
- Maintain scheduling and event calendars.
- Make copies of correspondence or other printed material.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Monitor alarm systems to ensure that secure conditions are maintained.
- Contact security staff members when necessary, using radio-telephones.
- Relay or route written or verbal messages.
- Identify potential for loss and develop strategies to eliminate it.
- Administer systems and programs to reduce loss, maintain inventory control, or increase safety.
- Supervise surveillance, detection, or criminal processing related to theft and criminal cases.
- Planned and prepared workflow schedules, delegating tasks for a 5 member team.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
- Delegated daily tasks to team members to optimize group productivity.
- Enhanced sales by implementing merchandising and promotional improvements.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Customer Service Manager, 05/2016 - 08/2017
Walmart – City, STATE,
Walmart – City, STATE,
- Displays and selling merchandise.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Develop and maintain the company's corporate image and identity, which includes the use of logos and signage.
- Manage in-house communication courses.
- Identify potential for loss and develop strategies to eliminate it.
- Administer systems and programs to reduce loss, maintain inventory control, or increase safety.
- Supervise surveillance, detection, or criminal processing related to theft and criminal cases.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Inventory stock and reorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult and complicated sales.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Assign employees to specific duties.
- Keep records of purchases, sales, and requisitions.
- Enforce safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Establish and implement policies, goals, objectives, and procedures for their department.
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Education and Training
High School Diploma: , Expected in 05/2016
Tishomingo Academy - Iuka, MS
Tishomingo Academy Some college : Criminal Justice
Tishomingo Academy - Iuka, MS
Tishomingo Academy Some college : Criminal Justice
: Criminal Justice, Expected in
Strayer University - Corinth, MS
Strayer University - Corinth, MS
Activities and Honors
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Resume Overview
School Attended
- Tishomingo Academy
- Strayer University
Job Titles Held:
- Manager in Training
- Disassembler
- Temporary Closing Assistant Manager
- Customer Service Manager
Degrees
- High School Diploma
- Some College (No Degree)
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