Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced Manager with over 20 years of experience in sales and customer service. Excellent reputation for resolving problems and improving customer satisfaction.

  • Coaching and mentoring
  • Staff leadership
  • Account management
  • Employee scheduling
  • Delegation
  • Relationship building
  • Scheduling
  • Employee reviews
  • Staff training/development
  • Effective leader
  • Inventory management
  • Troubleshooting
Work History
02/2014 to 06/2014 Manager in Training Weidner | Watford City, ND,
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Oversaw activities of 8-person team completing food preparation, customer service, quality control, disciplining and motivating employees to maximize performance.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Enhanced supervisory and leadership abilities by working closely with mentoring Job Title.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Studied latest trends to add new merchandise to product lineup, improving sales revenues $Amount.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
06/2013 to 01/2014 Waitress Holiday Retirement | Chelmsford, MA,
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Reported concerns about intoxicated guests to management, contributing to safe and welcoming environments for all patrons.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Inspected dishes and utensils for cleanliness.
  • Prepared beverages and filled food orders for customers.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
05/2012 to 11/2012 Cashier Team Lead Northern Tool + Equipment | Fargo, ND,
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Generated routine reports and professional correspondence.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
Expected in 05/1997 Diploma | General Studies White Castle High School, White Castle, LA GPA:

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School Attended

  • White Castle High School

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  • Manager in Training
  • Waitress
  • Cashier Team Lead


  • Diploma

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