Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Manager with over 20 years of experience in sales and customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Coaching and mentoring
Staff leadership
Account management
Employee scheduling
Delegation
Relationship building
Scheduling
Employee reviews
Staff training/development
Effective leader
Inventory management
Troubleshooting
Work History
02/2014 to 06/2014Manager in TrainingWeidner | Watford City, ND,
Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
Oversaw activities of 8-person team completing food preparation, customer service, quality control, disciplining and motivating employees to maximize performance.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Enhanced supervisory and leadership abilities by working closely with mentoring Job Title.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Studied latest trends to add new merchandise to product lineup, improving sales revenues $Amount.
Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
06/2013 to 01/2014WaitressHoliday Retirement | Chelmsford, MA,
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Assessed large restaurant and lounge according to state and federal cleanliness standards.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Reported concerns about intoxicated guests to management, contributing to safe and welcoming environments for all patrons.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials and took drink orders.
Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Used cash registers and credit card machines to cash out customers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
Checked identification for minimum age for sale of alcoholic beverages.
Bussed and reset tables to keep dining room and work areas clean.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Inspected dishes and utensils for cleanliness.
Prepared beverages and filled food orders for customers.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
05/2012 to 11/2012Cashier Team LeadNorthern Tool + Equipment | Fargo, ND,
Quickly and accurately counted drawers at start and end of each shift.
Monitored areas for security issues and safety hazards.
Communicated with customers and team members to solve problems.
Operated POS cash register and equipment to collect payments.
Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
Generated routine reports and professional correspondence.
Interpreted and enforced operating instructions, procedures and safety rules.
Controlled merchandise zoning and monitored compliance with merchandising guidelines.
Helped customers complete purchases, locate items and join reward programs.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Monitored self-checkout systems and provided assistance or intervention where required.
Received and processed customer payments.
Restocked and organized merchandise in front lanes.
Education
Expected in 05/1997Diploma | General StudiesWhite Castle High School, White Castle, LAGPA:
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