Manager in Training Resume Example
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MANAGER IN TRAINING
Summary
Detail-oriented offering 3 years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Adept at mentoring new employees on processes and policies in support of team and business objectives.
Skills
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Experience
Manager in Training / Claire's Accessories - Lincolnwood , IL02/2017 - 09/2017
- Followed managers advice to improve leadership and supervisory skills.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Oversaw 5 staff by training, mentoring, helping and understanding.
- Supervised performance of 5 workers, with goals of improving productivity, efficiency and cost savings.
- Lead team of 10 employees in all operations including sales, service, parts and office functions.
- Met operational objectives by establishing qualified staff, promoting adherence to daily regulations and providing outstanding customer service.
- Directed all day-to-day operations of facility to provide safe and enjoyable guest experience.
- Built and maintained loyal, long-term customer relationships through effective account management.
Head Cashier / 99Cents Only - Costa Mesa , CA10/2017 - 04/2019
- Learned roles of other departments to provide coverage and keep store operational.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
- Directed merchandising and signage updates for weekly and seasonal promotional changes.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Built and maintained productive relationships with employees.
- Accepted merchandise returns.
- Supervised more than 10 cashiers and associates to maximize performance, efficiency and service levels.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Counted and balanced cashier drawers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Helped customers find specific products, answering questions and offering advice.
- Worked closely with front-end staff to assist customers.
- Prepared special orders for shipment.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Helped customers find store locations and complete purchases.
- Oversaw work of 5 cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Managed cashier shifts and breaks.
- Inspected checkout areas daily and directed team members in cleaning, trash removal and other actions to restore professional appearances.
- Maintained work area in clean and neat manner.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers promptly and responded to questions.
Banker / Us Bank - Mount Angel , OR01/2019 - 07/2019
- Verified amounts and integrity of every check or funds transfer.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Counted as much as $50,000 or more in daily funds with manual and machine-assisted methods.
- Completed daily cash balancing, including the ATM.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Handled a portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
Call Center Representative / Mgm Resorts - Detroit , MI07/2019 - Current
- Prepared, completed and processed customer account forms and database changes.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Assisted 71+ callers per week in fast-paced environment.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Answered, screened and processed over 71 calls daily by using call management system and web-based communications.
- Accurately documented calls and caller information in artiva software and made updates to data as needed.
- Completed up to 40 outgoing calls per day according to assigned call list.
- Maintained high-volume workload within fast-paced environment by assisting 71 clients per day and consistently meeting performance benchmarks.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Addressed insurance and medical problems by researching and resolving concerns through effective systems and handouts
- Trained new employees on training dialers and payment training processes to promote efficiency and productivity team-wide.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Assisted 15 customers per hour, greeting with upbeat attitude and manners.
Education and Training
Skyline High School - City, State05/2017High School Diploma
Old Columbine - City, State05/2016Certificate : Dental Assisting
Received certificate for one year only.
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Resume Overview
School Attended
- Skyline High School
- Old Columbine
Job Titles Held:
- Manager in Training
- Head Cashier
- Banker
- Call Center Representative
Degrees
- Skyline High School -
City,
State
05/2017 High School Diploma
Old Columbine - City, State 05/2016 Certificate : Dental Assisting
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