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Manager in Training Resume Example

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MY
MANAGER IN TRAINING
Summary

Detail-oriented offering 3 years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Adept at mentoring new employees on processes and policies in support of team and business objectives.

Skills
  • Call center operations
  • Resolving issues
  • Call control skills
  • Call controlling
  • Providing customer support
  • Payment processing
  • Account updating
  • Fluent in Spanish
  • Training experience
  • Data entry
Experience
Manager in Training / Little Caesar Enterprises Inc. - Longmont , CO02/2017 - 09/2017
  • Followed managers advice to improve leadership and supervisory skills.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw 5 staff by training, mentoring, helping and understanding.
  • Supervised performance of 5 workers, with goals of improving productivity, efficiency and cost savings.
  • Lead team of 10 employees in all operations including sales, service, parts and office functions.
  • Met operational objectives by establishing qualified staff, promoting adherence to daily regulations and providing outstanding customer service.
  • Directed all day-to-day operations of facility to provide safe and enjoyable guest experience.
  • Built and maintained loyal, long-term customer relationships through effective account management.
Head Cashier / Lowes - Longmont, CO10/2017 - 04/2019
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Built and maintained productive relationships with employees.
  • Accepted merchandise returns.
  • Supervised more than 10 cashiers and associates to maximize performance, efficiency and service levels.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Counted and balanced cashier drawers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Worked closely with front-end staff to assist customers.
  • Prepared special orders for shipment.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Helped customers find store locations and complete purchases.
  • Oversaw work of 5 cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Managed cashier shifts and breaks.
  • Inspected checkout areas daily and directed team members in cleaning, trash removal and other actions to restore professional appearances.
  • Maintained work area in clean and neat manner.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Greeted customers promptly and responded to questions.
Banker / Adams Bank & Trust - Longmont, CO01/2019 - 07/2019
  • Verified amounts and integrity of every check or funds transfer.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Counted as much as $50,000 or more in daily funds with manual and machine-assisted methods.
  • Completed daily cash balancing, including the ATM.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
  • Handled a portfolio of customers and reviewed accounts for signs of discrepancies, fraud or non-payment issues.
Call Center Representative / BC Services Inc. - Longmont, CO07/2019 - Current
  • Prepared, completed and processed customer account forms and database changes.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Assisted 71+ callers per week in fast-paced environment.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Answered, screened and processed over 71 calls daily by using call management system and web-based communications.
  • Accurately documented calls and caller information in artiva software and made updates to data as needed.
  • Completed up to 40 outgoing calls per day according to assigned call list.
  • Maintained high-volume workload within fast-paced environment by assisting 71 clients per day and consistently meeting performance benchmarks.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Addressed insurance and medical problems by researching and resolving concerns through effective systems and handouts
  • Trained new employees on training dialers and payment training processes to promote efficiency and productivity team-wide.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Assisted 15 customers per hour, greeting with upbeat attitude and manners.
Education and Training
Skyline High School - Longmont, CO05/2017High School Diploma
Old Columbine - Longmont, CO05/2016Certificate : Dental Assisting

Received certificate for one year only.

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Resume Overview

Companies Worked For:

  • Little Caesar Enterprises Inc.
  • Lowes
  • Adams Bank & Trust
  • BC Services Inc.

School Attended

  • Skyline High School
  • Old Columbine

Job Titles Held:

  • Manager in Training
  • Head Cashier
  • Banker
  • Call Center Representative

Degrees

  • Skyline High School - Longmont, CO 05/2017 High School Diploma
    Old Columbine - Longmont, CO 05/2016 Certificate : Dental Assisting

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