Manager In Training resume example with 4+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Cybersecurity Specialist with proficiency in online security research, planning, execution, and maintenance. Skilled at training internal users on security procedures and preventative measures.
Education
Expected in 06/2022Associate of Science | CybersecurityNorthern Virginia Community College, Annandale, VAGPA:
Skills
Computer skills
Critical thinking
Problem solving
Data analysis
Technical writing
Software development
Essential programming logic
MS Office
Business development
Account management
Inventory management
Product development
Mathematics
Staff leadership
Employee scheduling
Relationship building
Certifications
CompTIA security+ (in progress)
Work History
12/2016 to CurrentManager in TrainingEastern Mountain Sports | Albany, NY,
Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
Oversaw activities of 10-person team completing prepare and serve, disciplining and motivating employees to maximize performance.
Oversaw and improved products quality deliveries worth over $60,000 per year through efficient coordination of daily operations.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Trained and guided team members to maintain high productivity and performance metrics.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Eased team transitions and new employee orientation through effective training and development.
Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
Worked directly with management, VP, and RD department to brainstorm, discuss strategy and mitigate shortage issues.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Supervised 10 employees on shift, overseeing efficiency of handling and maximized production.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Created and implemented aggressive action plan to address pressing cost control needs.
Reported issues to higher management with great detail, resulting in success.
Delegated location daily tasks to employees, streamlining daily progress and efficiency.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Drafted invoices for completed work.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
09/2020 to 11/2020Customer Service RepresentativeMasterbrand Cabinets Inc. | North Charleston, SC,
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Responded to customer requests for products, services and company information.
Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
08/2017 to 08/2018CashierCentral Bbq | Nashville, TN,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed weekly sales ads and monitored price changes.
Answered questions about store policies and concerns to support positive customer experiences.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.