LiveCareer-Resume

Manager In Training resume example with 4+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Cybersecurity Specialist with proficiency in online security research, planning, execution, and maintenance. Skilled at training internal users on security procedures and preventative measures.

Education
Expected in 06/2022 Associate of Science | Cybersecurity Northern Virginia Community College, Annandale, VA GPA:
Skills
  • Computer skills
  • Critical thinking
  • Problem solving
  • Data analysis
  • Technical writing
  • Software development
  • Essential programming logic
  • MS Office
  • Business development
  • Account management
  • Inventory management
  • Product development
  • Mathematics
  • Staff leadership
  • Employee scheduling
  • Relationship building
Certifications

CompTIA security+ (in progress)

Work History
12/2016 to Current Manager in Training Eastern Mountain Sports | Albany, NY,
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
  • Oversaw activities of 10-person team completing prepare and serve, disciplining and motivating employees to maximize performance.
  • Oversaw and improved products quality deliveries worth over $60,000 per year through efficient coordination of daily operations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Eased team transitions and new employee orientation through effective training and development.
  • Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked.
  • Worked directly with management, VP, and RD department to brainstorm, discuss strategy and mitigate shortage issues.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised 10 employees on shift, overseeing efficiency of handling and maximized production.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Reported issues to higher management with great detail, resulting in success.
  • Delegated location daily tasks to employees, streamlining daily progress and efficiency.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Drafted invoices for completed work.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
09/2020 to 11/2020 Customer Service Representative Masterbrand Cabinets Inc. | North Charleston, SC,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Responded to customer requests for products, services and company information.
  • Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts.
08/2017 to 08/2018 Cashier Central Bbq | Nashville, TN,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reviewed weekly sales ads and monitored price changes.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.

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Resume Overview

School Attended

  • Northern Virginia Community College

Job Titles Held:

  • Manager in Training
  • Customer Service Representative
  • Cashier

Degrees

  • Associate of Science

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