manager in training resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Sought out continuous professional development opportunities to further develop expertise in sales operations while strengthening support for team members. Resourceful leader with good organizational, multitasking and project management abilities. Discerning and performance-oriented in tackling operational problems.
Determined and responsible [Job Title] with more than [Number] years of success boosting efficiency and streamlining procedures for [Type] groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.
Skills
Team Management
Staff leadership
Staff training/development
Coaching and mentoring
Customer assistance
Product upselling
Stocking and replenishing
Good telephone etiquette
Cash handling
Maintaining store appearance
Multi-tasking ability
Interpersonal skills
Product promotions
Point of sale knowledge
Excellent people skills
Lead Generation
Management collaboration
Client needs determination
Cold Calling
Safety processes and procedures
Team Building
Process Improvement
Work History
08/2019 to Current
Manager in TrainingImobile – Palm Coast, FL,
Educated customers on promotions to enhance sales
Collected customer feedback and made process changes to exceed customer satisfaction goals
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Recorded customer interaction details to track requests, document problems and record solutions offered
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Stayed up to date on changing product and service options to provide top-notch support to customers and employees
Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty
Devised, deployed and monitored processes to boost long-term business success and increase profit levels
Oversaw activities of customer service representatives to meet the sales goal along with, disciplining and motivating employees to maximize performance
Enhanced supervisory and leadership abilities by working closely with mentoring customer service representatives
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
Interacted well with customers to build connections and nurture relationships
Trained, coached and mentored staff to ensure smooth adoption of new processes
06/2017 to 06/2018
CashierMenards, Inc. – Lima, OH,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. •Processed POS transactions, including checks, cash and credit purchases or refunds
Efficiently processed new orders, completing 70+ daily transactions with remarkable accuracy
Stocked the front area and performing any additional requested assignments from management
Assisted management with closing to prepare for next business day
Reviewed and resolved differences between accounting information and cash drawer
Maintained organized and clean customer areas by completing daily recovery checklists
Assisted customers with special services, account updates and promotional options
Answered questions about store policies and concerns to support positive customer experiences
Operated cash register for cash, check and credit card transactions with 100% accuracy
Assisted leading teacher with creating lessons to enhance each student English skills
Interacted with students using Spanish and English for communictions to assist them with inproving their English skills
Participated in activities such as computer time along with arts and crafts for social interations and arts enhancement
Closley worked with the leading teacher to ensure that each aspect of her goals were exectuted to her standards
10/2015 to 06/2016
JanitorCleaning Concepts – City, STATE,
Cleaned a 10 plex theater with restrooms and lobby, stocking to ensure next business day was ready for operation
Reported any concerns/issues to management
Helped any customer that may arrive before business hours to provide courteous assistance and direction
Promoted building security by locking doors and checking electrical appliances for safety hazards. •Cleaned, vacuumed and dusted all areas of theater building to maintain organized, professional appearance for employees and clients
Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures
Collected trash for disposal in garbage and recycling receptacles and replaced bin liners
Supervised supplies in inventory, including cleaning supplies and tools and submitted lists to supervisor or items requiring immediate reorder
Sanitized, cleaned and scrubbed restroom fixtures and surfaces in detail
Cleaned offices and common areas, emptied trash and restocked supplies in restrooms
Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors
Hand-dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable
Cleaned restrooms, including urinals and toilets, sinks, counters and mirrors with sanitizing products to alleviate germs
Education
Expected in 08/2017 to to
GED: Spring Valley High School - Columbia, SC GPA:
Awarded Spanish Scolastic Award
Consistent in Honor Roll
Completed with 3.8 GPA
Had to complete the GED exam due to unforseen medical issues
Expected in to to
Associate of Science: Nutrition Sciences Columbia Southern University - Orange Beach, AL GPA:
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