Manager In Training resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Sought out continuous professional development opportunities to further develop expertise in sales operations while strengthening support for team members. Resourceful leader with good organizational, multitasking and project management abilities. Discerning and performance-oriented in tackling operational problems.

Determined and responsible [Job Title] with more than [Number] years of success boosting efficiency and streamlining procedures for [Type] groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.

  • Team Management
  • Staff leadership
  • Staff training/development
  • Coaching and mentoring
  • Customer assistance
  • Product upselling
  • Stocking and replenishing
  • Good telephone etiquette
  • Cash handling
  • Maintaining store appearance
  • Multi-tasking ability
  • Interpersonal skills
  • Product promotions
  • Point of sale knowledge
  • Excellent people skills
  • Lead Generation
  • Management collaboration
  • Client needs determination
  • Cold Calling
  • Safety processes and procedures
  • Team Building
  • Process Improvement
Work History
08/2019 to Current
Manager in Training Imobile Palm Coast, FL,
  • Educated customers on promotions to enhance sales
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Recorded customer interaction details to track requests, document problems and record solutions offered
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels
  • Oversaw activities of customer service representatives to meet the sales goal along with, disciplining and motivating employees to maximize performance
  • Enhanced supervisory and leadership abilities by working closely with mentoring customer service representatives
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
  • Interacted well with customers to build connections and nurture relationships
  • Trained, coached and mentored staff to ensure smooth adoption of new processes
06/2017 to 06/2018
Cashier Menards, Inc. Lima, OH,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. •Processed POS transactions, including checks, cash and credit purchases or refunds
  • Efficiently processed new orders, completing 70+ daily transactions with remarkable accuracy
  • Stocked the front area and performing any additional requested assignments from management
  • Assisted management with closing to prepare for next business day
  • Reviewed and resolved differences between accounting information and cash drawer
  • Maintained organized and clean customer areas by completing daily recovery checklists
  • Assisted customers with special services, account updates and promotional options
  • Answered questions about store policies and concerns to support positive customer experiences
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Educated customers on promotions to enhance sales
06/2016 to 08/2016
Volunteer Assistant Teacher Columbus Hospitality Ocala, FL,
  • Assisted leading teacher with creating lessons to enhance each student English skills
  • Interacted with students using Spanish and English for communictions to assist them with inproving their English skills
  • Participated in activities such as computer time along with arts and crafts for social interations and arts enhancement
  • Closley worked with the leading teacher to ensure that each aspect of her goals were exectuted to her standards
10/2015 to 06/2016
Janitor Cleaning Concepts City, STATE,
  • Cleaned a 10 plex theater with restrooms and lobby, stocking to ensure next business day was ready for operation
  • Reported any concerns/issues to management
  • Helped any customer that may arrive before business hours to provide courteous assistance and direction
  • Promoted building security by locking doors and checking electrical appliances for safety hazards. •Cleaned, vacuumed and dusted all areas of theater building to maintain organized, professional appearance for employees and clients
  • Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures
  • Collected trash for disposal in garbage and recycling receptacles and replaced bin liners
  • Supervised supplies in inventory, including cleaning supplies and tools and submitted lists to supervisor or items requiring immediate reorder
  • Sanitized, cleaned and scrubbed restroom fixtures and surfaces in detail
  • Cleaned offices and common areas, emptied trash and restocked supplies in restrooms
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors
  • Hand-dusted and wiped down furniture, fixtures and window sills to keep areas clean and comfortable
  • Cleaned restrooms, including urinals and toilets, sinks, counters and mirrors with sanitizing products to alleviate germs
Expected in 08/2017
Spring Valley High School - Columbia, SC
  • Awarded Spanish Scolastic Award
  • Consistent in Honor Roll
  • Completed with 3.8 GPA
  • Had to complete the GED exam due to unforseen medical issues
Expected in
Associate of Science: Nutrition Sciences
Columbia Southern University - Orange Beach, AL

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Resume Overview

School Attended

  • Spring Valley High School
  • Columbia Southern University

Job Titles Held:

  • Manager in Training
  • Cashier
  • Volunteer Assistant Teacher
  • Janitor


  • GED
  • Associate of Science

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