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Manager in Training Resume Example

Resume Score: 80%

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MANAGER IN TRAINING
Summary

I am a very hardworking employee, no matter what job I have. I strive to do the best at everything I do, and I know nobody is perfect, but I try my hardest. I have a great personality. I am very energetic, and am all about a team environment. I would like to move forward in my career.

Skills
  • Staff leadership
  • Coaching and mentoring
  • Account management
  • Performance improvements
  • Salad and sandwich assembly
  • Reheating and cooldown procedures
  • Proper equipment operation
  • Food safety procedures
  • Supply restocking
  • Company policies and procedures
  • Guest experiences
  • Menu item familiarity
  • Patient relations
  • Scale operation
  • Produce knowledge
  • Computer application knowledge
  • Accurate cash handling
  • Strong team member
  • Safe food handling
  • Price memorization
  • Menu memorization
  • Effective customer upselling
  • Customer service oriented
  • Computer proficiency
  • Courteous and professional demeanor
  • Excellent customer service
  • Organizational skills
Experience
Arby'sJune 2019 to February 2020Manager in Training
Tulsa, OK
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained current understanding of company offerings to better serve customers and team members with strong knowledge base.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Followed [Job Title] advice to improve leadership and supervisory skills.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Organized resources and minimized waste to protect company interests and complete [Type] projects on time.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Coordinated and enhanced delivery of $[Amount] of [Product or Service] in [Timeframe] through [Action].
  • Prepared and processed [Type] contracts to complete business transactions worth up to $[Amount].
  • Learned all aspects of [Type] business from ground-up to fully understand every operational facet and contribute to long-term business success.
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Upsold items to paying customers, including [Food item] and [Food item], which helped to boost shift revenues.
  • Assisted at the drive-thru window by swiftly handling cash and credit card transactions.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Washed, peeled, cut and measured recipe ingredients.
  • Prepared large batches of [Type] food according to standard recipes.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Ensured compliance with company service standards, including inventory and cash control procedures.
  • Accepted payments and made change to process transactions.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Washed and sanitized dishes after every use to protect customers.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Supported community outreach initiatives by partnering with local colleges and boys and girls scout clubs.
  • Coordinated work of team of [Number] employees to help each team member carry out accurate [Area of expertise] work.
Sonic Drive-InSeptember 2017 to February 2019Carhop
Tulsa, OK
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Washed and sanitized dishes after every use to protect customers.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Informed customers of regular deals or monthly specials, upselling [Number]% of orders.
  • Took orders, prepared foods and processed payments in full-service [Type] establishment.
  • Maintained [Number]% order accuracy in high-volume times.
  • Carried trays weighing up to [Number] pounds to correct cars.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
  • Conducted random audits on inventory levels to uncover variances between reported count and actual count.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Reported issues with customers and orders to supervisors.
  • Completed Carhop training program in [Timeframe].
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Restocked kitchen supplies by rotating food according to dates and [Action].
  • Offered customers nostalgic appeal by completing all work on roller skates, including balancing trays weighing up to [Number] pounds.
  • Sold [Number] specials and promotional items daily to exceed sales goals by [Number]%.
  • Answered product and order questions accurately and professionally.
  • Verified orders and bagged items for easy transport.
  • Collaborated with coworkers and managers to exceed sales goals by [Number]%.
  • Used [Type] system and cash register to receive payments by cash, check, credit card and voucher.
  • Checked order accuracy and food quality before delivering to customers.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
  • Delivered food within [Number] minutes to meet quality and service standards.
Whataburger Restaurants LLCSeptember 2016 to December 2016Team Member
Tulsa, OK
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Loaded and unloaded [Type] materials and components weighing in excess of [Number] pounds using proper safety procedures to avoid injuries.
  • Cleaned and sanitized work areas between runs using [Type] and [Type] equipment.
  • Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Drove team success by completing [Type] jobs quickly and accurately.
  • Looked for ways to go above and beyond job requirements.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answering questions and offering advice.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Education and Training
Mclain High School For Science And TechMay 2017High School DiplomaTulsa, OK
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Resume Overview

Companies Worked For:

  • Arby's
  • Sonic Drive-In
  • Whataburger Restaurants LLC

School Attended

  • Mclain High School For Science And Tech

Job Titles Held:

  • Manager in Training
  • Carhop
  • Team Member

Degrees

  • High School Diploma

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