Practical Lifeguard with well-honed supervisory skills. Certified in CPR and AED. Reliable and safety-minded with exceptional customer service when assisting guests. Remains poised and grounded in stressful situations.
Accomplishments
Selected as mentor/trainer for new hires.
Recognized by management for leadership skills.
Improved customer satisfaction by resolving issues in a timely manner.
Pitch in to assist team members during times of unexpected high volume to optimize efficiency.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 7 staff members.
Skills
Emergent Care
Weather Updates
Parks and Recreation Policies
Swimming Lessons
Patron Support
Lifeguard Procedures
Facility Inspections
Rule Enforcement
Chemical Level Testing
Confidence Building
Search and Rescue Operations
Full Safety Compliance
Problem Resolution
CPR Proficiency
Water Sampling
Water Aerobics
Pool Policies Enforcement
Hazard Detection
Patron Satisfaction
Preventable Injuries
Emergency Repair
Artificial Respiration
Maintaining Facilities
Exercise Program Design
Emergency Medical Treatment
Hazardous Chemicals
Providing Feedback
Precautionary Measures
Water Quality Testing
Public Interaction
People Skills
Emergency Awareness
Patron Experiences
Cardiac Arrest
Responding to Emergencies
Staff Meetings
Patrolling Areas
Fall Prevention
Chemical Handling
Surveillance Techniques
Guest Engagement and Assistance
Event Promotion
Equipment Assistance
Locker Room Cleanliness
Staff Performance Evaluation
Facility Upkeep
Distressed Person Rescue
Active Participation
Microsoft Proficiency
Infant Care
Guest Experiences
Emergency Protocol
Employee Issue Resolution
Painting Skills
Work History
06/2018 to Current
LifeguardCity Of Pflugerville, Tx – Pflugerville, TX,
Monitored safety of guests in and around swimming pool.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Attentively monitored swimmers to identify distress.
Checked pool and surrounding areas for hazardous conditions.
Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
Entered water immediately to pull struggling swimmers to safety.
Saved distressed persons using rescue techniques and equipment.
Detailed safety rules and procedures regarding activities to customers and guests.
Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Completed basic maintenance and repairs to keep pools functioning properly.
Inspected pool during shift and skimmed toys and trash that could clog pool pump.
Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
Maintained rescue equipment by conducting inspections and completing basic repairs.
Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
Performed lifesaving measures during incidents until paramedics arrived on scene.
Used CPR skills to assist rescued individuals until arrival of emergency services.
Observed recreational users to detect safety concerns and prevent ongoing violations.
Detailed factors such as weather, incidents and aid rendered in daily reports to management.
Cooperated fully with Directors to identify areas of concern and ascertain reliable methods for remediation.
Sampled pool water to check chemical levels prior to starting swimming instruction.
Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
Gave private lessons to special needs students and taught floating techniques and treading water.
Tracked students' progress and gave constructive feedback for skills requiring improvement.
Shared tips with patrons on swimming techniques and strength training.
Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
Reminded students to practice swimming strokes to develop their skills and improve technique.
06/2020 to 09/2021
Front End AssociateWegmans Food Markets – Peapack, NJ,
Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
Replaced merchandise stock throughout check-out lines and end-cap displays.
Gathered shopping baskets and carts and relocated to designated areas.
Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
Worked flexible schedule and extra shifts to meet business needs.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Restocked and organized merchandise in front lanes.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Greeted over 300 patients per day.
Reviewed weekly sales ads and monitored price changes.
06/2017 to 08/2017
Gate AttendentJungle Jim's Waterpark – City, STATE,
Monitored gate areas and addressed security situations with management.
Disbursed and recorded appropriate gate passes.
Communicated with site personnel by relaying information via radio calls.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Expected in 06/2021 to to
High School Diploma: Milford Senior High School - Milford, DE GPA: Status -
Honor Roll all 4 years of highschool
Completed AP course in government, biology, human geography, psychology
Extracurricular Activities: swim team, football, baseball, band
Elected Captain of swim team and band
Certifications
First Aid/CPR Certified
Certified Lifeguard instructor, Jeff Ellis and Associates - within last 3 months
Licensed paraprofessional - within last 2 years
Certified CPR and AED instructor, Jeff Ellis and Associates - with in last 3 months
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