licensed csr resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. I have extensive experience in Customer Service in the retail industry, office management and leadership roles. I love to learn and am always up to a challenge whenever the situation arises. I get along well with others, while also working efficiently on my own. I am seeking a position within your organization where I can develop and further excel while contributing to the growth and development of the organization as a whole.
Education
Odessa Junior CollegeOdessa, TXExpected in High School Diploma:Business AdministrationGPA:StatusI attended Odessa Junior College from 1984 -1985.
Sul Ross State UniversityAlpine, TXExpected in High School Diploma:Business AdministrationGPA:StatusI attended Sul Ross State from 1985 to 1986.
Skills
Professional Skills include:
 Inside and Outside Sales
 Excellent Interpersonal
 Skills Proficient in Word, Excel and Powerpoint
 Bookkeeping
 Typing 40-50 WPM
 Organizational skills
 Planning and marketing events
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Personal Skills include:
 Helping and assisting people
 Spending time with family and friends
 Singing, dancing, sports activities, reading
 Exploration and adventure
 Simply...I love life and living it to the fullest
Experience
Brown & Brown, Inc.Licensed CSR
Carmel, IN, 01/2007Current
Responsibilities include that of quoting, writing and maintaining new insurance policies, policy retention and customer service, administrative assistant to agent, receiving and managing all monies collected and deposited daily, all ordering and maintaining of office supplies. Managed the reception area, including greeting and all inquiries of information as well as answering the phone and resolving any problems that may arise from day to day.
State Of IdahoAdministrative Assistant
Bliss, ID, 11/200501/2007
My employment responsibilities were that of answering the phone/messaging, faxing, filing, typing, bookkeeping, business valuation, financial assisting, customer service and information. I worked extensively with Microsoft Word and Excel as well as working with Quickbooks, Timeslips, Lacerte and Asset Keeper, Assisted with Tax Return preparation and processing as well. General office, clerical and customer service duties applied daily.
Brown & Brown, Inc.Office Manager/Bookkeeper
Clearwater, FL, 200301/2004
Managed office and all monies in and out, bookkeeping, front of store including cashier and carry-out personnel, answering phone and dispersing information, customer service, etc..
Assisting with all closings of new home sales at Attorney's office. Making sure new homeowner's have all information needed to fulfill their home purchases smoothly and efficiently, preparing closing documents for attorney and clients, customer service and administrative assistant.
Family Dollar Corporate OfficeUnemployment Compensation Clerk/Administrative Assistant
City, STATE, 02/200103/2002
Handled all incoming Unemployment Verifications and legal actions representing the employees. Administrative assistant duties and general office duties.
Zaring Homes, Inc.Administrative Assistant
City, STATE, 10/199908/2000
General office duties to also include Warranty Customer Care Agent, closing assistant, accounts payable and Customer Service Representative.
First Baptist ChurchPastorial Secretary
City, STATE, 06/199709/1999
General office and secretarial duties:Â typing, answering phone, assisting pastor with church office duties such as creating and maintaining church bulletins for weekly services, family services and organizing church fellowship events.
Dillard's Dept StoresBusiness Counter Manager for Estee' Lauder Cosmetics/Lancome
City, STATE, 01/199211/1997
Main responsibilities was that of training and developing beauty consultants to provide the best customer service with the most current information and techniques in the beauty industry to maximize sales as well as compensate their salary with their efforts. Was transferred to several locations to train and develop in order to maximize profits successfully. All sales paperwork, meetings, stats and follow-up with executive and store managers were monthly requirements all while maintaining my personal sales quotas set forth in order to remain business manager.
Afterthoughts BoutiqueRetail Store Manager
City, STATE, 09/199009/1991
Management of all store operations:Â training, sales, theft control, reports, meetings, cash flow as well as deposits, inventory, etc..
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