licensed csr resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. I have extensive experience in Customer Service in the retail industry, office management and leadership roles. I love to learn and am always up to a challenge whenever the situation arises. I get along well with others, while also working efficiently on my own. I am seeking a position within your organization where I can develop and further excel while contributing to the growth and development of the organization as a whole.
Skills
Professional Skills include:
Inside and Outside Sales
Excellent Interpersonal
Skills Proficient in Word, Excel and Powerpoint
Bookkeeping
Typing 40-50 WPM
Organizational skills
Planning and marketing events
Personal Skills include:
Helping and assisting people
Spending time with family and friends
Singing, dancing, sports activities, reading
Exploration and adventure
Simply...I love life and living it to the fullest
Experience
01/2007 to Current
Licensed CSRBrown & Brown, Inc. – Carmel, IN, Responsibilities include that of quoting, writing and maintaining new insurance policies, policy retention and customer service, administrative assistant to agent, receiving and managing all monies collected and deposited daily, all ordering and maintaining of office supplies. Managed the reception area, including greeting and all inquiries of information as well as answering the phone and resolving any problems that may arise from day to day.
11/2005 to 01/2007
Administrative AssistantState Of Idaho – Bliss, ID, My employment responsibilities were that of answering the phone/messaging, faxing, filing, typing, bookkeeping, business valuation, financial assisting, customer service and information. I worked extensively with Microsoft Word and Excel as well as working with Quickbooks, Timeslips, Lacerte and Asset Keeper, Assisted with Tax Return preparation and processing as well. General office, clerical and customer service duties applied daily.
2003 to 01/2004
Office Manager/BookkeeperBrown & Brown, Inc. – Clearwater, FL, Managed office and all monies in and out, bookkeeping, front of store including cashier and carry-out personnel, answering phone and dispersing information, customer service, etc..
03/2002 to 09/2002
Closing Coordinator/ Administrative AssistantGoodwill Seattle – Kirkland, WA, Assisting with all closings of new home sales at Attorney's office. Making sure new homeowner's have all information needed to fulfill their home purchases smoothly and efficiently, preparing closing documents for attorney and clients, customer service and administrative assistant.
02/2001 to 03/2002
Unemployment Compensation Clerk/Administrative AssistantFamily Dollar Corporate Office – City, STATE, Handled all incoming Unemployment Verifications and legal actions representing the employees. Administrative assistant duties and general office duties.
10/1999 to 08/2000
Administrative AssistantZaring Homes, Inc. – City, STATE, General office duties to also include Warranty Customer Care Agent, closing assistant, accounts payable and Customer Service Representative.
06/1997 to 09/1999
Pastorial SecretaryFirst Baptist Church – City, STATE, General office and secretarial duties: typing, answering phone, assisting pastor with church office duties such as creating and maintaining church bulletins for weekly services, family services and organizing church fellowship events.
01/1992 to 11/1997
Business Counter Manager for Estee' Lauder Cosmetics/LancomeDillard's Dept Stores – City, STATE, Main responsibilities was that of training and developing beauty consultants to provide the best customer service with the most current information and techniques in the beauty industry to maximize sales as well as compensate their salary with their efforts. Was transferred to several locations to train and develop in order to maximize profits successfully. All sales paperwork, meetings, stats and follow-up with executive and store managers were monthly requirements all while maintaining my personal sales quotas set forth in order to remain business manager.
09/1990 to 09/1991
Retail Store ManagerAfterthoughts Boutique – City, STATE, Management of all store operations: training, sales, theft control, reports, meetings, cash flow as well as deposits, inventory, etc..
Education
Expected in to to
High School Diploma: Business Administration Odessa Junior College - Odessa, TX GPA: Status - I attended Odessa Junior College from 1984 -1985.
Expected in to to
High School Diploma: Business Administration Sul Ross State University - Alpine, TX GPA: Status - I attended Sul Ross State from 1985 to 1986.
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