Licensed CSR
February 2007 to CurrentJoe Howell Insurance Agency － Coalgate, OKResponsibilities include that of quoting, writing and maintaining new insurance policies, policy retention and customer service, administrative assistant to agent, receiving and managing all monies collected and deposited daily, all ordering and maintaining of office supplies. Managed the reception area, including greeting and all inquiries of information as well as answering the phone and resolving any problems that may arise from day to day.
Administrative Assistant
December 2005 to February 2007Michael P. O'Brien, CPA － Ada, OKMy employment responsibilities were that of answering the phone/messaging, faxing, filing, typing, bookkeeping, business valuation, financial assisting, customer service and information. I worked extensively with Microsoft Word and Excel as well as working with Quickbooks, Timeslips, Lacerte and Asset Keeper, Assisted with Tax Return preparation and processing as well. General office, clerical and customer service duties applied daily.
Office Manager/Bookkeeper
January 2003 to February 2004Kwik Chek Foods － Coalgate, OKManaged office and all monies in and out, bookkeeping, front of store including cashier and carry-out personnel, answering phone and dispersing information, customer service, etc..
Closing Coordinator/ Administrative Assistant
April 2002 to October 2002Lewis Homes － Indian Trail, NCAssisting with all closings of new home sales at Attorney's office. Making sure new homeowner's have all information needed to fulfill their home purchases smoothly and efficiently, preparing closing documents for attorney and clients, customer service and administrative assistant.
Unemployment Compensation Clerk/Administrative Assistant
March 2001 to April 2002Family Dollar Corporate Office － Matthews, NCHandled all incoming Unemployment Verifications and legal actions representing the employees. Administrative assistant duties and general office duties.
Administrative Assistant
November 1999 to September 2000Zaring Homes, Inc. － Charlotte, NCGeneral office duties to also include Warranty Customer Care Agent, closing assistant, accounts payable and Customer Service Representative.
Pastorial Secretary
July 1997 to October 1999First Baptist Church － Coalgate, OKGeneral office and secretarial duties: typing, answering phone, assisting pastor with church office duties such as creating and maintaining church bulletins for weekly services, family services and organizing church fellowship events.
Business Counter Manager for Estee' Lauder Cosmetics/Lancome
February 1992 to December 1997Dillard's Dept Stores － Little Rock, ARMain responsibilities was that of training and developing beauty consultants to provide the best customer service with the most current information and techniques in the beauty industry to maximize sales as well as compensate their salary with their efforts. Was transferred to several locations to train and develop in order to maximize profits successfully. All sales paperwork, meetings, stats and follow-up with executive and store managers were monthly requirements all while maintaining my personal sales quotas set forth in order to remain business manager.
Retail Store Manager
October 1990 to October 1991Afterthoughts Boutique － Midland, TXManagement of all store operations: training, sales, theft control, reports, meetings, cash flow as well as deposits, inventory, etc..
High School Diploma : Business AdministrationOdessa Junior College － Odessa, TX, USAI attended Odessa Junior College from 1984 -1985.
High School Diploma : Business AdministrationSul Ross State University － Alpine, TX, USAI attended Sul Ross State from 1985 to 1986.
