, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Links
www.linkedin.com/in/Jessica-Claire-a5a614172
Professional Summary
Background includes managing high-volume customer needs by completing quick, accurate assessments and providing fashionable recommendations. Completed unique designs and recommended products to boost revenue. Well-organized record keeper with good schedule management and relationship-building abilities. Hardworking Cosmetologist bringing 10+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Creative Cosmetologist professional with 10 years of experience delivering top-notch services. Multi-talented with skills in communication, customer service, computer and scheduling. Known for interpreting client wishes for personalized results. Experienced billing and coding with over 1 years of experience in inpatient rehabilitation assistant care billing and long term acute care assistant. Excellent reputation for resolving problems and improving customer satisfaction.
Accomplishments
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Documented and resolved billing which led to wrong payment.
Skills
Cosmetology
Lash and brow maintenance
Waxing and hair removal techniques
Nail treatments
Appointment Setting
Bookkeeping
Relationship building and management
Sales expertise
QuickBooks proficiency
Clear communication
Customer consultation
Range of Motion Improvement
Customer service
Manicures and pedicures
Product expertise
Work History
10/2019 to CurrentLicensed CosmetologistAmericare Senior Living | Carthage, MO,
Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
Recorded notes for future reference, including customer preferences and services delivered.
Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Monitored nail and lash trends to stay on top of fashions and better serve customer needs.
Booked over 30 daily customer appointments in computer.
Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 40 daily customers.
Spoke with clients regarding health history, expectations, services and procedures for over 100% customer satisfaction.
Grew sales 50% in 1 months with great work ethic, individualized beauty care plans and positive attitude.
Performed 5 to 7 daily nail services, including manicures, pedicures, paraffin wax treatments and full nail sets.
10/2018 to 09/2019Medical Coding and Billing SpecialistPacific Dental Services | Humble, TX,
Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
Verified signatures and checked medical charts for accuracy and completion.
Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
Interacted with physicians and other healthcare staff to ask questions regarding patient services.
Correctly coded and billed medical claims for various hospital and nursing facilities.
Reviewed patient charts to better understand health histories, diagnoses and treatments.
Coded inpatient charts at rate of 1 to 3 per hour or 4 to 6 per day.
Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Accurately selected proper descriptive code when more than one anatomical location was indicated.
Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
04/2011 to 06/2018Salon ReceptionistSupercuts | Greenfield, IN,
Achieved specified sales targets by promoting special treatments, additional services, and products.
Developed relationships with guests to meet client needs and encourage repeat service.
Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
Communicated with spa team members if clients canceled or changed appointment times.
Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
Listened closely to customer complaints and responded appropriately to issues.
Tracked scheduled treatments using new 123 system.
Consistently kept reception area clean and tidy and maintained presence at desk area.
Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
Resolved customer complaints or problems to decrease escalation issues to corporate.
Assigned duties or work schedules to employees for adequate shift coverage.
Prepared operational reports or records for owner reviews.
Ordered materials, supplies or equipment for special projects.
Promoted products, services or programs to create greater demand for cross-performing opportunities.
Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
04/2009 to 06/2011Assembly TechnicianAlmaco | Nevada (Remote), IA,
Executed regular tests and inspection procedures to assemble products according to specifications.
Worked directly with QA personnel to identify and correct defects.
Assigned and oversaw daily production schedules to 20 employees.
Inspected all work for quality and compliance with design standards.
Operated all mode of the heart valve equipment safely and troubleshot any malfunctions.
Kept work areas organized, tidy and clean for maximum productivity.
Set up, operated and arranged equipment, including good tissues and rings.
Created labels and packaging using label making software and label machines.
Assembled and aligned parts and fixtures using hand and power tools.
Checked position and alignment of each component to prevent errors and minimize materials waste.
Inspected completed valve products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
Recognized and reported defective material and equipment to shift supervisor.
Removed rough spots to enhance parts alignment and improve finishes.
Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
Set up and tested monitors and calculators and recorded test data per engineering and quality specifications.
Education
Expected in 01/2016High School Diploma | Penn Foster Career School, Scranton, PAGPA:
Expected in 05/2016Associate of Science | Medical Billing Coding SpecialistBrightwood College - Dallas, Dallas, TXGPA:
Expected in 12/2018Bachelor of Science | Health AdministrationUniversity Of The Incarnate Word, San Antonio, TXGPA:
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