Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Links
  • www.linkedin.com/in/Jessica-Claire-a5a614172
Professional Summary

Background includes managing high-volume customer needs by completing quick, accurate assessments and providing fashionable recommendations. Completed unique designs and recommended products to boost revenue. Well-organized record keeper with good schedule management and relationship-building abilities. Hardworking Cosmetologist bringing 10+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Creative Cosmetologist professional with 10 years of experience delivering top-notch services. Multi-talented with skills in communication, customer service, computer and scheduling. Known for interpreting client wishes for personalized results. Experienced billing and coding with over 1 years of experience in inpatient rehabilitation assistant care billing and long term acute care assistant. Excellent reputation for resolving problems and improving customer satisfaction.

Accomplishments
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved billing which led to wrong payment.
Skills
  • Cosmetology
  • Lash and brow maintenance
  • Waxing and hair removal techniques
  • Nail treatments
  • Appointment Setting
  • Bookkeeping
  • Relationship building and management
  • Sales expertise
  • QuickBooks proficiency
  • Clear communication
  • Customer consultation
  • Range of Motion Improvement
  • Customer service
  • Manicures and pedicures
  • Product expertise
Work History
10/2019 to Current Licensed Cosmetologist Americare Senior Living | Carthage, MO,
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
  • Recorded notes for future reference, including customer preferences and services delivered.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Monitored nail and lash trends to stay on top of fashions and better serve customer needs.
  • Booked over 30 daily customer appointments in computer.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets for salon with over 40 daily customers.
  • Spoke with clients regarding health history, expectations, services and procedures for over 100% customer satisfaction.
  • Grew sales 50% in 1 months with great work ethic, individualized beauty care plans and positive attitude.
  • Performed 5 to 7 daily nail services, including manicures, pedicures, paraffin wax treatments and full nail sets.
10/2018 to 09/2019 Medical Coding and Billing Specialist Pacific Dental Services | Humble, TX,
  • Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
  • Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Reviewed patient charts to better understand health histories, diagnoses and treatments.
  • Coded inpatient charts at rate of 1 to 3 per hour or 4 to 6 per day.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Accurately selected proper descriptive code when more than one anatomical location was indicated.
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
04/2011 to 06/2018 Salon Receptionist Supercuts | Greenfield, IN,
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Tracked scheduled treatments using new 123 system.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Prepared operational reports or records for owner reviews.
  • Ordered materials, supplies or equipment for special projects.
  • Promoted products, services or programs to create greater demand for cross-performing opportunities.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
04/2009 to 06/2011 Assembly Technician Almaco | Nevada (Remote), IA,
  • Executed regular tests and inspection procedures to assemble products according to specifications.
  • Worked directly with QA personnel to identify and correct defects.
  • Assigned and oversaw daily production schedules to 20 employees.
  • Inspected all work for quality and compliance with design standards.
  • Operated all mode of the heart valve equipment safely and troubleshot any malfunctions.
  • Kept work areas organized, tidy and clean for maximum productivity.
  • Set up, operated and arranged equipment, including good tissues and rings.
  • Created labels and packaging using label making software and label machines.
  • Assembled and aligned parts and fixtures using hand and power tools.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Inspected completed valve products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
  • Recognized and reported defective material and equipment to shift supervisor.
  • Removed rough spots to enhance parts alignment and improve finishes.
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
  • Set up and tested monitors and calculators and recorded test data per engineering and quality specifications.
Education
Expected in 01/2016 High School Diploma | Penn Foster Career School, Scranton, PA GPA:
Expected in 05/2016 Associate of Science | Medical Billing Coding Specialist Brightwood College - Dallas, Dallas, TX GPA:
Expected in 12/2018 Bachelor of Science | Health Administration University Of The Incarnate Word, San Antonio, TX GPA:

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Resume Overview

School Attended

  • Penn Foster Career School
  • Brightwood College - Dallas
  • University Of The Incarnate Word

Job Titles Held:

  • Licensed Cosmetologist
  • Medical Coding and Billing Specialist
  • Salon Receptionist
  • Assembly Technician

Degrees

  • High School Diploma
  • Associate of Science
  • Bachelor of Science

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