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licensed cosmetologist resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Skilled in managing client relations, liaising with internal stakeholders and managing vendor relationships.

Skills
  • Cash deposit preparation
  • Deadline-oriented
  • Documentation and reporting
  • Database entry
  • Results-oriented
  • Information compiling
  • Merchandising
  • Appointment scheduling
  • Proofreading
  • Technologically savvy
  • Data entry documentation
  • Recordkeeping and bookkeeping
Education and Training
Aveda Institute Austin,TX, Expected in 09/2018 Associate of Applied Science : Cosmetology Education - GPA :
Experience
Soothe - Licensed Cosmetologist
La Coste, TX, 03/2018 - Current
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Collected payment from customers and scheduled next appointments.
  • Applied makeup to achieve desired day-to-day and special event looks.
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Recommended products to customers to meet current needs or resolve specific concerns.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Evaluated each client's hair, roots and physical features to determine ideal style and cut plans.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Scheduled appointments for customers using SalonBiz.
  • Recommended styles and treatments based on clients' needs and appearances.
  • Sanitized workstations and salon equipment to reduce chance of infection.
  • Cut and styled natural, artificial, colored or textured hair.
  • Set up workstation and treatment room with necessary products, equipment and supplies.
Marriott International - Guest Services Coordinator
Tukwila, WA, 10/2017 - 03/2018
  • Provided immediate room service to guests or contacted housekeeping or maintenance to help.
  • Answered phone calls and emails to make accurate reservations.
  • Set up appointments, processed payments and responded to a wide range of questions.
  • Provided details and directions for area attractions.
  • Checked system to confirm arrival and departure times.
  • Provided all guests with a positive experience and a professional impression.
  • Scheduled special guest services internally and externally, including spa and dinner reservations, event tickets and transportation.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Monarch Healthcare Management - Administrator
Saint Cloud, MN, 05/2010 - 09/2017
  • Managed all business files, documentation and databases to keep records secure, accurate and current.
  • Oversaw daily purchased and managed all supply inventories.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Elevated productivity initiatives by managing client calendars, including coordinating itinerary, scheduling appointments and managing both internal and external communications.
  • Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Assisted senior leadership by coordinating meetings and preparing conference rooms with zero delays.
  • Saved time by spearheading special projects through effective emergency resolution.
  • Prioritized and completed multiple tasks simultaneously, seeing that projects were completed by deadlines.
  • Translated management directives into actionable mandates for front-line staff.
  • Managed client correspondence, order tracking and data communications.
  • Managed budget and tracked expenses against plans.
  • Organized activities to reward employees and provide motivation and improve efficiency.
  • Automated office operations and managed client correspondence, record tracking and data communications.
  • Used variety of software including spreadsheets and databases to support communications and scheduling.
  • Promoted branding initiatives by authoring thought leadership articles, designing advertising graphics and hosting events and radio shows to maximize service outreach.
  • Drove client feedback to deliver information to management for corrective action.
  • Successfully planned and executed corporate meetings, Christmas parties and special events for over 200 employees.
  • Sorted and distributed mail and packages, prepared deliveries and orchestrated timely responses on behalf of senior personnel.
  • Elevated customer satisfaction ratings by resolving issues quickly and effectively.
  • Provided strong attention to detail, exemplary customer service and team-player attitude.

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Resume Overview

School Attended

  • Aveda Institute

Job Titles Held:

  • Licensed Cosmetologist
  • Guest Services Coordinator
  • Administrator

Degrees

  • Associate of Applied Science

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