Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Diligent working individual offering several years in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Self driven, detailed individual known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Data entry
  • Coaching and mentoring
  • Production goal setting
  • Tech support
  • High-energy attitude
  • Office equipment proficiency
  • Adaptive team player
  • Customer relations
  • Inbound and Outbound Calling
  • Clerical support
  • Problem-solving abilities
  • Data evaluation
Experience
Licensed Cosmetologist, 03/2005 - Current
Soothe La Grange, IL,
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Collected payment from customers and scheduled next appointments.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Assisted with basic bookkeeping needs such as filing and maintaining clients' records.
  • Double-checked inventories and staff stocking of treatment and sale areas.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
Receptionist, 05/2001 - 03/2005
Rogers Memorial Hospital Walnut Creek, CA,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Entered data in software to keep records of medical information.
  • Coordinated and communicated with numerous clients daily to gather pertinent information.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, forward information and complete task.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Pulled and organized requested documentation.
  • Communicated with outside offices to obtain records and transfer files for patient needs.
  • Worked with office manager to attain operational goals.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
Domestic Cotton Specialist, 06/1999 - 10/2000
Staple Cotton Cooperative Association City, STATE,
  • Organized and maintained order documentation.
  • Kept deliveries on track and provided timely status updates.
  • Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
  • Improved lines of communication between company and customers.
  • Coordinated import and export operations, adhering to tight schedules and deadlines.
  • Communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes.
  • Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
  • Relayed information between drivers and recipients, including ETA and potential delays.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Scheduled shipments to customer warehouses via in-house tracking system.
  • Automated office operations, managed client correspondence and supplied record tracking and data communication services.
  • Worked with team members to improve process integration and flow.
  • Dispatched local and long-distance carriers daily.
  • Evaluated pricing proposals and negotiated optimal rates, schedules and terms.
Deputy Tax Collector, 05/1998 - 06/1999
Montgomery County City, STATE,
  • Answered questions from taxpayers and assisted individuals with completing tax forms.
  • Maintained records for each case, including phone numbers, contacts and any actions taken.
  • Collected taxes, monitored payment plans and imposed deadlines on delinquent taxpayers.
  • Discussed and explained various tax forms with taxpayers.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
: Property Appraisal , Expected in 1998
-
Mississippi Appraisal Seminar - Starkville, MS
GPA:
: Licensed Cosmetologist , Expected in 01/2005
-
Academy of Hair Design - Grenada, MS
GPA:
Associate of Applied Science: Business And Office Systems Technology, Expected in 05/1998
-
Holmes Community College - Goodman, MS
GPA:

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Resume Overview

School Attended

  • Mississippi Appraisal Seminar
  • Academy of Hair Design
  • Holmes Community College

Job Titles Held:

  • Licensed Cosmetologist
  • Receptionist
  • Domestic Cotton Specialist
  • Deputy Tax Collector

Degrees

  • Associate of Applied Science

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