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licensed cosmetologist resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Focused customer relations professional sk100 Montgomery St. 10th Floorled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Motivated customer service representative experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking sk100 Montgomery St. 10th Floorls. Understands and ut100 Montgomery St. 10th Floorizes sales, merchandising and marketing sk100 Montgomery St. 10th Floorls.

Proactive representative with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

D100 Montgomery St. 10th Floorigent customer representative sk100 Montgomery St. 10th Floorled at listening to customers, exceeding productivity targets, and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Personable customer care offering 5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges wh100 Montgomery St. 10th Floore promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Customer Service Representative bringing top-notch sk100 Montgomery St. 10th Floorls in oral and written communication, active listening, and analytical problem-solving sk100 Montgomery St. 10th Floorls. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to bu100 Montgomery St. 10th Floord loyalty.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. W100 Montgomery St. 10th Floorlingness to take on added responsib100 Montgomery St. 10th Floorities to meet team goals.

Skills
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Customer Data Confidentiality
  • POS Systems and Ordering Platforms
  • Customer Retention Strategies
  • Verbal and Written Communication
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Multitasking and Prioritization
  • CRM Software
  • Time Management
  • Sales Report Generation
  • Sales Quota Achievement
  • Team-Oriented and Cooperative
  • Membership Inquiries and Renewals
  • Invoice Preparation and Processing
  • Inbound and Outbound Calling
  • Refunds and Returns Management
  • Salesforce CRM
  • Administrative and Office Support
  • Document and Records Management
  • Inventory Management
  • B100 Montgomery St. 10th Floorling Adjustments and Refunds
  • Call Volume and Quality Metrics
  • Business Development
  • Order and Refund Processing
  • Efficient and Deta100 Montgomery St. 10th Floor-Oriented
  • Responding to Difficult Customers
  • Bu100 Montgomery St. 10th Floording Customer Trust and Loyalty
  • Creative Problem Solving
  • Establishing and Maintaining Customer Relationships
  • Regulatory Compliance
  • Excellent Attention to Deta100 Montgomery St. 10th Floor
  • Answering Customer Questions
  • Educational Opportunities
  • Credit Card Payment Processing
  • Customer Inquiry Response
  • Teller Transactions
  • Correcting Discrepancies
  • Customer Service and Assistance
  • Merchandise Arrangements
  • Consulting Supervisors
  • Cash Register Operations
  • Information Inputting
  • Electronic Information Systems
  • Merchandise Orders and Exchanges
  • Sk100 Montgomery St. 10th Floorled in Microsoft Office
  • Mob100 Montgomery St. 10th Floority Devices
  • Online Chat
  • Policy and Procedure Adherence
  • Critical Thinking
  • Directing Calls
  • Solving Customer Concerns
  • Computer Proficiency
  • Recommending Solutions
  • Patient and Empathetic
  • Livechat Messaging
  • Generating Receipts
  • Answering Ema100 Montgomery St. 10th Floors
Work History
Licensed Cosmetologist, 07/2022 - Current
Americare Senior Living Clarksville, TN,
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Processed payments, entering sales in register for prompt customer service.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and sk100 Montgomery St. 10th Floorls.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products wh100 Montgomery St. 10th Floore educating clients on product benefits to increase product sales.
  • Answered phone calls and ema100 Montgomery St. 10th Floors to schedule client appointments.
  • Offered professional cuts, color services and extensions to salon customers.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results wh100 Montgomery St. 10th Floore maintaining hair health.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Helped clients achieve desired looks for da100 Montgomery St. 10th Floory wear and special events by designing makeup strategies for each scenario
Wine Sales Representative, 01/2020 - Current
E. & J. Gallo Winery Fresno, CA,
  • Provided exceptional services and pleasant shopping experiences to reta100 Montgomery St. 10th Floor customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Processed accurate credit, debit, check and cash sales transactions for more than 100 plus customer orders per day.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Bu100 Montgomery St. 10th Floort customer loyalty and retention by delivering excellent shopping experiences.
  • Set up wine tastings to bring in business and promote special offerings.
  • Managed cellar and beverage storage maintenance to prevent inventory spo100 Montgomery St. 10th Floorage.
  • Implemented new promotional strategies, dramatically increasing business.
  • Organized routine and special event orders to keep adequate inventory for forecasted needs.
  • Represented establishment professionally with guests and earned consistent repeat and referral business.
  • Answered customers' questions, recommended items and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Licensed Cosmetologist, 04/2021 - 07/2022
Americare Senior Living Coffeyville, KS,
  • Evaluated client needs and recommended treatments and strategy to achieve desired results wh100 Montgomery St. 10th Floore maintaining hair health.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Processed payments, entering sales in register for prompt customer service.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Styled hair for large events such as annual fashion shows and special hair expos.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products wh100 Montgomery St. 10th Floore educating clients on product benefits to increase product sales.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Bu100 Montgomery St. 10th Floort strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Consistently received positive performance reviews from guests.
  • Answered phone calls and ema100 Montgomery St. 10th Floors to schedule client appointments.
Cellular Sales Associate, 08/2019 - 08/2020
Cricket City, STATE,
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Replenished, faced and organized merchandise on shelving.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Activated both contract and pre-paid wireless phones for 250+ customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Education
KY Cosmetology License: Cosmetology, Expected in 03/2019
-
Regina Webb Academy - Bowling Green, KY,
GPA:
Status -
No Degree: Bachelor of Science in Business, Expected in 05/2017
-
Brescia University - Owensboro, KY
GPA:
Status -

Mathematics, history etc

High School Diploma: , Expected in 05/2016
-
Ohio County High School - Hartford, KY
GPA:
Status -

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Resume Overview

School Attended

  • Regina Webb Academy
  • Brescia University
  • Ohio County High School

Job Titles Held:

  • Licensed Cosmetologist
  • Wine Sales Representative
  • Licensed Cosmetologist
  • Cellular Sales Associate

Degrees

  • KY Cosmetology License
  • No Degree
  • High School Diploma

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