Dedicated individual with exceptional work ethic with over 20 years of excellent customer service and Administration experience. Strong multitasker who is a resourceful problem solver with excellent research and communication skills. Performance driven to efficiently handle competing demands to ensure the organization’s mission is number one priority.
Legal Instrument ExaminerDepartment Of Veterans Affairs – Joliet, IL,
Hours Per Week: 40 Supervisor: Traci Horning (XXX) 420-4306.
Analyze and verify eligibility for Veterans' benefits or dependent benefits based on rated compensation requirements.
Provide guidance on additional benefits, reduction requirements and over payment information when changes occur to Veteran or dependent(s).
Audit documentation provided by the Fiduciary to verify the needs of the Veteran and their dependents are being met.
Review and verify transactions shown on the financial statement support appropriate allocation of funds and ensure misappropriation or fraud does not occur.
Maintain records in accordance with Fiduciary Program Manual regulation and Federal Regulation.
Provide guidance to fiduciaries regarding technical activities to meet Federal, State, and Veterans' Affairs regulations.
Provide excellent customer service to Fiduciaries, Beneficiaries, Veterans and third-party with questions and concerns regarding accounting or benefits.
Provided support to the Team Lead in establishing and creating the Standard Operating Procedures for technical reviews related to position.
Assigned by Team Lead as a mentor to newly hired employees for job training and questions.
Provided support to Supervisor regarding streamlining current processes and procedures to improve operational activities on the Team.
Created a program to streamline the debt calculation process, and updated misuse forms to meet current regulations guidelines.
Developed advanced understanding of banking, financial, legal, legislative, and federal regulations.
Maintain certifications and required training per local policies and required Veterans' Administration regulations.
03/2000 to 03/2020
Human Resource NCO (Non-Commissioned OfficerNebraska Army National Guard – City, STATE,
Supervisor: SFC Connie Smith (XXX) 309-8377.
Assisted Senior Human Resource Non-Commissioned Officer (NCO) with personnel records for maintenance and update based on Soldier’s performance per regulation requirements.
Identified areas of improvement and streamlined processes for Soldier recognition and retirement eligibility.
Provided training to Soldiers assigned to Headquarters section on all personnel records management systems.
Trained individuals to assist full-time staff on performing administrative duties on personnel reviews.
Created programs to track completion of specific personnel forms to meet regulation timeline.
Also created a program for duty position changes for service members assigned to the unit section of assignment and leave requests for all personnel assigned to the Joint Forces Headquarters unit to include the Nebraska Air National Guard.
08/2011 to 02/2015
State Family Program Specialist, SupervisorWFS – City, STATE,
Became a subject matter expert in the organizational system to reserve allocation of funds and manage program budgets for four primary programs and six sub-programs.
Implemented and coordinated different programs by preparing, purchasing, and coordinating support for events.
Assisted Director with budget for future program purchases.
Monitor and update allocation of funds disbursed and provide updates to the Director for proper tracking for all programs.
Reconcile expenditures and report excess funds to Budget Analyst for end of year closure requirements.
Recommend and develop streamlined processes for events and allocation of funds when budget shortage occurs.
Request transfers to the Director for approval to resolve budget shortage.
Review policies for fiscal year budget and volunteer program procedures to ensure guidelines are being implemented and revise internal procedures as necessary to reflect policy changes.
Assigned as Government purchases cardholder for all programs.
Review contracts and purchase requisition data for statistical reporting.
Analyze, review, and ensure data accuracy for the billing statement approval process.
Monitor and report disputes and credits on accounts; ensure disputes are closed out timely.
Serve as a negotiator for purchase requirements for events, supplies, services, and vendors to meet budget guidance.
Monitor contracts and purchase requisition progress.
Review, approve, and accept payments for contracts.
Develop methods to ensure quality processing regarding logistics for all programs.
Established internal Standard Operating Procedures based on purchasing policies.
Perform cost analysis and research for vendors, supplies, services, and marketing promotions for program awareness.
Assigned as the timekeeper for military personnel under the Warrior and Family Support Programs.
Input timecards for military personnel.
Monitored leave balance and ensured requests were inputted correctly.
Provided guidance and training on leave documentation submission and compensation forms.
Review and prepare pay documentations for contractors for supervisory approval and submit for state processing.
Managed and maintained program to track Soldiers’ and their families’ data to determine costs for events and travel funds needed for reimbursement based on the Joint Travel Regulations and funding policies provided by the National Guard Bureau.
Input volunteers, family members, and service members in the Defense Travel system for reimbursement of travel to attend program functions.
Audit travel authorizations and vouchers for proper input and supporting documentation required for payouts.
Recognized as the office manager and oversaw staff scheduling, maintained office supplies inventory, and restock supplies.
Verify operation of office equipment by completing preventative maintenance.
Coordinated travel arrangement based on event locations.
Interviewed and recommended applicants for opening positions.
Completed evaluations and performance appraisals to employees.
Provided ongoing training to staff on regulation and policy updates, events, and additional support requirements.
Provide office support by managing correspondence, answering telephone calls and tracking documentation.
Drafted and conducted meetings and staff conferences for out-based contracting employees.
06/2009 to 08/2011
Human Resource, Non-Commissioned Officer)NCO – City, STATE,
Hours Per Week: 40
Supervisor: MSG Susan Wendling (XXX) 309-8169 (Retired).
Records liaison for administrative records up to seven different units and subunits for the Nebraska Army National Guard.
Maintain oversight and management of the records information for Soldiers' record and assist with Soldier shell files.
Analyze source documents for validity to determine filing and posting requirements.
Process documents for scanning, indexing, problem resolution, and sending documents to the system for retention.
Prepare true copies of medical and service records as requested or required by VA Regional Office, VA County Service Office, or by the Veteran.
Assist with Soldier Readiness Process by reviewing Soldier's personnel documents and ensure documents are correct, current, and update.
Research regulations, procedures, and process updates to perform identification card functions on Rapids Machine/DEERS for Soldiers and family members, reset pin numbers, and password.
Responsible for maintaining assigned unit records for Soldiers in assigned units.
Update records using Standard Installation/Division Personnel System (SIDPERS) and Reserve Component Automation System (RCAS).
Performs other duties as assigned.
Education and Training
Expected in 2021 to to
Master of Science: Management Information Systems, Business Bellevue University - Bellevue, NE GPA: Status - GPA: 3.5
Expected in 2019 to to
MBA: Business Administration Bellevue University - Bellevue, NE GPA: Status - GPA: 3.528
Expected in to to
IT Infrastructure, IT Strategy and Policy, Information Security Management, Systems Development & Deployment: - , GPA: Status -
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Resume Overview
School Attended
Bellevue University
Bellevue University
Job Titles Held:
Legal Instrument Examiner
Human Resource NCO (Non-Commissioned Officer
State Family Program Specialist, Supervisor
Human Resource, Non-Commissioned Officer)
Degrees
Master of Science
MBA
IT Infrastructure, IT Strategy and Policy, Information Security Management, Systems Development & Deployment