Well-versed in shrinkage control, inventory management and manufacturing businesses. Talented manager with innovative approaches to serving customers and achieving business goals. Focused on maintaining business sustainability in face of evolving market conditions and customer preferences.
Dedicated and hardworking able to lead and motivate workers to provide exceptional service every time. Knowledgeable about all aspects of operations and able to target improvements and enhance operations. Ready for new professional challenges and seeking career-oriented position.
Skills
Process improvements
Store operations oversight
Store opening and closing procedures
Employee supervision and motivation
Process improvement
Retail inventory management
Team leadership
Operational budgeting
Inventory management
Reliable
Experience
Leadman, 06/2017 - Current Sims Metal – Jersey City, NJ,
Operated overhead lifts to move and work on materials.
Sustained safety protocols by observing proper and safe usage of equipment and materials.
Retained clients and obtained referrals by promptly resolving customer complaints, providing value and ensuring quality.
Conducted inspections of buildings, equipment and grounds for deficiencies, including potential health, safety and code violations.
Removed debris and other duties as assigned by the manager.
Oversaw proper packaging of products.
Directed 7-person team of detailing and reconditioning personnel.
Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
Applied changes requested by designers, owners or inspectors to optimize work.
Store Manager, 06/2011 - 06/2016 Brakes Plus – Littleton, CO,
Delegated work to employees based on shift requirements, individual strengths and unique training.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Processed shipments and maintained stock shelf organization.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Assessed, optimized and elevated operations to target current and expected demands.
Hired, trained and managed team of associates, including evaluating performance and enforcing disciplinary actions.
Resolved customer problems by investigating issues, answering questions and building rapport.
Delivered excellent customer service by greeting and assisting each customer.
Prioritized sanitation, safety and health standards in work areas.
Oversaw company merger to drive seamless transition and integration of operations.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into system.
Maintained daily record of all transactions.
Worked closely with Owner and Napa representatives to formulate and build store brand and strategy.
Oversaw inventory management to minimize waste.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Decreased costs by negotiating with vendors and suppliers for better prices.
Achieved sales quota by social media and brand marketing.
Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Kept accounts current and funds deposited to keep on-site cash low.
Supervised and trained team of 6 employees while improving store sales.
Oversaw daily cash register operations and cash management.
Wrote order supply requests to replenish merchandise.
Leadman, 02/2003 - 05/2011 Sims Metal – Chesapeake, VA,
Verified that machine setups conformed to specs.
Kept supervisor informed of job progress and material requirements
Collaborated with staff engineers to optimize product testing processes.
Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
Resolved product issues with manufacturers to maintain relationships with key producers and deliver quality product to customers.
Managed inventory, maintained equipment and cleaned work areas.
Performed testing and troubleshooting of mechanical systems.
Used measuring instruments to inspect parts.
Sustained safety protocols by observing proper and safe usage of equipment and materials.
Arranged and stored materials, machines, tools and equipment.
Continually cleaned work areas and equipment.
Education and Training
High School Diploma: , Expected in 05/2000 - Minor High School - Adamsville, AL GPA:
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