Lead IV/Foreclosure Specialist Resume Example Everbank/Green Tree Foreclosure

LEAD IV/FORECLOSURE SPECIALIST

Summary

Leading High Performance Teams, Managing Accounting, Communications, and HR Functions, Reconciling Accounts Receivable Accounts, Establishing and Maintaining Good Client Relationships, Planning and Overseeing Budget, Managing Databases and Confidential Information, Creating Presentations, Reference Manuals and Documents, Providing Training and Support to Clients and Business Partners, Quality Assurance and auditing, Risk Management A talented management professional who is goal oriented, organized and a team player seeking career position where proven skills will benefit an organization.

Highlights

MS Word, Excel, PowerPoint, Outlook, LPS(BKFS), AS400, MSP, Homebase, Homesaver, LHIS, LAFA, EPW, sharepoint, EVARS, Fortracs, GTA, Lenstar, BPO direct, FHLMC, FNMA, ICE, FHA Connection, 10key calculator, fax, copier

Experience

Lead IV/Foreclosure SpecialistMay 2013 to Current
EverBank/Green Tree Foreclosure － Jacksonville, FL

Provide support for management on special projects ,Train and evaluate current staff and new hires ,Work with Supervisor to ensure all KPI's are met, Responsible for monitoring workflow and assigning work as needed, Responsible for escalation issues that arise within foreclosure, Responsible for ensuring policies and procedures have been met ,Work closely with supervisor to help manage risk associated within foreclosure, Responsible for sale reporting for FHA, VA, FNMA, FHLMC and private investors, Create bid instructions for FNMA, FHA, VA, FHLMC and private investors,Responsible for ordering appraisal and BPO's, Responsible for paying appraisers via manual and invoice management systems.

Mortgage Servicing Team ManagerNov 2010 to May 2013
Bank of America Corporation Pre Sale Foreclosure/Centralized Postponements － Jacksonville, FL

Responsible for coaching and mentoring associates/team managers, Provide support to upper management on special projects ,Responsible for auditing and quality assurance of next day sale process, Responsible for monitoring workflow and operational efficiency within team/unit, Assess performance and handling personnel related issues within my team, Responsible for quality assurance/auditing of current processes and documenting findings, Work with other team managers to ensure that policies and procedures are being followed,Responsible for managing risk associated with Pre-Sale FC and centralized postponements Recipient of the Bank of America Global Recognition Silver Award.

Substitute TeacherJan 2009 to Jun 2010
St. Johns County School Board － Saint Johns, FL

Instruct core subjects to all grade levels,Adhere to school standards and teacher's guidelines and expectations ,Follow lesson plans and use different activities to supplement the lessons, Communicate with teachers on student progress, Be proactive to prevent any disciplinary problems-curb negativity before it begins.

Collections and Customer Service RepresentativeJul 2009 to May 2010
Sparta Special Servicing － Jacksonville, FL

Negotiated and Customized payment plans with customers Reviewed documents for short sales and loss mitigation Reconciled past due mortgage accounts,Handled high volume of customer collection calls,Counseled customers on loss mitigation options, Provided team with mortgage product and service training Established and managed confidential and shared databases Assisted manager with calls needing immediate attention.

Branch Assistant/Branch Manager IIApr 1997 to Sep 2008
Automotive Finance Corporation AFC － Jacksonville, FL

Managed two branch locations,Trainer for the Region-policies/procedures-one on one and classroom ,Provided operations support to regional manager, Responsible for managing risk associated with existing business, Experienced in handling confidential and sensitive materials ,Supervised a team of finance associates, Established policies, processes, and procedures for branch sites, Utilized best practices to achieve branch performance and budget goals, Recruited, hired, trained and developed branch finance team ,Promoted business development and maximized efficiencies for loan processing, collections(all stages, charged-off and bankruptcy), expense control, and staff development, Responsible for weekly evaluation and submission of quality control documents for branch, Worked closely with regional manager and corporate office to ensure efficient work processes, Created and managed budgets for branch sites, Handled accounts receivable accounts, loan documentation, and general business transactions ,Reviewed and explained contracts and associated legal agreements with dealers Audited branches for quality assurance and documented findings.

Education

Certificate in Leadership Training2000Zenger Miller Leadership Training － Indianapolis, IN

BA, Education1989University of West Florida － Pensacola, FLEducation 1 | Page

Accomplishments

Recipient of the Bank of America Global Recognition Silver Award.

Skills

10key calculator, accounts receivable, AS400, auditing, budgets, budget, business development, coaching, contracts, databases, documentation, fax, finance, Leadership Training, legal, managing, materials, mentoring, Excel, office, Outlook, PowerPoint, MS Word, next, Page, personnel, copier, policies, processes, progress, quality assurance, quality control, reporting, sales, staff development, Supervisor, teacher, Trainer, workflow

Resume Overview

Companies Worked For:

EverBank/Green Tree Foreclosure
Bank of America Corporation Pre Sale Foreclosure/Centralized Postponements
St. Johns County School Board
Sparta Special Servicing
Automotive Finance Corporation AFC

School Attended

Zenger Miller Leadership Training
University of West Florida

Job Titles Held:

Lead IV/Foreclosure Specialist
Mortgage Servicing Team Manager
Substitute Teacher
Collections and Customer Service Representative
Branch Assistant/Branch Manager II

Degrees

Certificate in Leadership Training 2000
BA , Education 1989

Lead IV/Foreclosure Specialist Resume Example

Resume Score: 90%

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