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Landscaper Resume Example

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LANDSCAPER
Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Completed efficient, high-quality landscaping work for business, residential and institutional customers. Maintained cost-effective operations and achieved high satisfaction ratings. Background includes working alone or with crew members to perform over forty jobs per week.

Versatile Stocker proficient in replenishing floor stock and organizing displays to support sales objectives. Well-coordinated in locating and palletizing items for optimal replenishment. Self-motivated team player with strong time management skills.

Skills
  • Supervision and training
  • Cross-functional team management
  • Performance improvements
  • Recruiting and hiring
  • Staff supervision
  • Customer relationship management
  • Team training and development
  • Customer experiences
  • Using hand tools
  • Work site cleaning and organization
  • Landscape equipment knowledge
  • Maintaining equipment
  • Landscape maintenance
  • Weeding and edging
Experience
Landscaper|Forevergreen Landscaping And Lawn Care - Aberdeen, NC|NaN NaN - Current
  • Applied fertilizers and pesticides to lawns and grounds to control weeds, insect infestation and maintain soil fertility.
  • Planned and cultivated designer lawns and gardens to enhance backyard lawns.
  • Read and followed landscaping plans to install plants and fixtures for residences and businesses.
  • Pruned trees and bushes to improve visibility and shapes.
  • Operated and maintained basic landscaping equipment and vehicles.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
  • Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
  • Leveraged hand-held tools to maintain green spaces.
  • Checked machinery and performed routine maintenance to prevent malfunction.
  • Removed and properly disposed of debris to maintain worksite safety.
  • Arranged shrubs and flowers to create landscape effects.
  • Dug irrigation trenches for play-area enclosures, gazebos and other small construction projects.
  • Prepared soil and gardens to plant with mulch and sod.
  • Fertilized, cultivated and weeded soil to deliver steady supply of nutrients to plants.
  • Removed poison ivy and other harmful plants while wearing protective gear.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Swapped out plant containers and flowerbeds each spring, summer and fall.
  • Operated landscaping equipment to maintain grounds and remove trees.
General Manager|Dairy Queen - Southern Pines, NC|05/2009 - 07/2020
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Hired, coached and mentored employees.
  • Trained, managed and motivated employees to promote professional skill development.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through actively showing our customers a real sense of caring such as remembering names, orders, birthdays, pet's name, etc.
  • Trained over 25 employees on business principles, best practices, protocol and system usage.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Forecasted sales, allocated resources and managed labor to improve productivity metrics.
  • Implemented effective customer service surveys to encourage feedback.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Curbside Takeaway/Waiter|Outback Steakhouse - Southern Pines, NC|10/2006 - 05/2009
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Arranged place settings with fresh tablecloths, tableware and condiments to beautify table.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Calculated charges, issued table checks and collected payments from customers.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Stocker Associate|Piggly Wiggly Supermarket - Vass, NC|03/2003 - 10/2006
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Lifted materials of varied weights on regular basis to transport items to proper locations.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Palletized merchandise for easy movement to sales floor locations.
  • Blocked and faced all products on shelves and displays to meet company policies.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Education and Training
Sandhills Community College|Pinehurst, NCSome College (No Degree): Computer Programming
Certifications

Serv-Safe Certified

Completion of multiple management classes including certified team building.

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Resume Overview

Companies Worked For:

  • Forevergreen Landscaping And Lawn Care
  • Dairy Queen
  • Outback Steakhouse
  • Piggly Wiggly Supermarket

School Attended

  • Sandhills Community College

Job Titles Held:

  • Landscaper
  • General Manager
  • Curbside Takeaway/Waiter
  • Stocker Associate

Degrees

  • Some College (No Degree) : Computer Programming

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