Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced customer service manager with over 15 years of experience in retail management . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Environmental compliance
  • Compliance issues
  • Performance maximization
  • Internal loss prevention
  • Cost control and tracking
  • Drawer management
  • Refund handling
  • Cash register operations
  • Product upselling
  • Retail merchandising
  • International sales support
  • POS systems expert
  • Warehousing functions
  • Stocking and replenishing
  • Recordkeeping strengths
  • Retail store support
  • Staff education and training
  • Key holder experience
  • Money handling abilities
  • Stock management
Work History
Klubs and Karts Rec. Asst., 03/2018 - Current
Harris Teeter, Llc Gastonia, NC,
  • Worked with EPA to resolve Hazardous waste problems, improve operations and provide exceptional customer service
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Senior Game Advisor , 10/2017 - Current
GameStop City, STATE,
  • Prioritized tasks and carefully managed time to consistently meet delivery dates
  • Managed project requirements and accomplished objectives by self-monitoring progress and promptly solving issues
  • Resolved all customer complaints in professional manner while prioritizing customer satisfaction
  • Alerted customers to upcoming sales events and promotions
  • Answered customer telephone calls promptly and in appropriate manner
  • Answered customer questions regarding merchandise and pricing
  • Engaged with customers in a sincere and friendly manner
  • Contacted other store locations to determine merchandise availability
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
  • Stocked merchandise each day , clearly labeling items, arranging according to size or color, and preparing attractive displays
  • Followed merchandising guidelines to present visually appealing displays
  • Stocked and replenished merchandise according to store merchandising layouts
  • Completed all point of sale opening and closing procedures, including counting contents of cash register
  • Built relationships with customers to increase likelihood of repeat business
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
Recreational Assistant , 08/2017 - Current
  • Performed clerical duties, including registering participants and answering specific event inquiries
  • Drove engagement and outreach with special events focused on bringing in new users
  • Enhanced activity strategies to help users of different ability levels engage in activities
  • Provided clear instruction to activity and program participants to ensure fun and safety
  • Ordered and maintained all recreational equipment
  • Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance
  • Trained staff members on conducting events and following safety procedures
Customer Service Management, 05/2009 - 11/2012
Walmart City, STATE,
  • Provided detailed instruction and role modeling for acceptable social and work-related behaviors
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices
  • Trained team members in successful strategies to meet operational and sales targets
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
High School Diploma: , Expected in 05/2005
Leesville High School - Leesville, LA
  • Supervised team of 10 staff members
  • Named “Employee of the Month” in 05/2018
  • Promoted to Key Holder after only 8 months of employment
  • Managed and led a team of 6 Retail Sales Associates
  • Managed more than 1500 customers during demanding sales events in an effective and gracious manner
  • Received the "Employee of the Month" award after 4 months of employment

Certified environmental compliance officer

Certified Anti terrorism programs

Certified Army substance abuse programs

Certified Army suicide prevention program

Certified Army combating trafficking program

Certified Army risk management program

Certified Army information security program initial orientation training

Certified in SHARP ( Sexual Harassment/Assault Response program)

Certified workplace Violence programs

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School Attended

  • Leesville High School

Job Titles Held:

  • Klubs and Karts Rec. Asst.
  • Senior Game Advisor
  • Recreational Assistant
  • Customer Service Management


  • High School Diploma

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