Experienced customer service manager with over 15 years of experience in retail management . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Environmental compliance
Compliance issues
Performance maximization
Internal loss prevention
Cost control and tracking
Drawer management
Refund handling
Cash register operations
Product upselling
Retail merchandising
International sales support
POS systems expert
Warehousing functions
Stocking and replenishing
Recordkeeping strengths
Retail store support
Staff education and training
Key holder experience
Money handling abilities
Stock management
Work History
Klubs and Karts Rec. Asst., 03/2018 - Current Harris Teeter, Llc – Gastonia, NC,
Worked with EPA to resolve Hazardous waste problems, improve operations and provide exceptional customer service
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Senior Game Advisor , 10/2017 - Current GameStop – City, STATE,
Prioritized tasks and carefully managed time to consistently meet delivery dates
Managed project requirements and accomplished objectives by self-monitoring progress and promptly solving issues
Resolved all customer complaints in professional manner while prioritizing customer satisfaction
Alerted customers to upcoming sales events and promotions
Answered customer telephone calls promptly and in appropriate manner
Answered customer questions regarding merchandise and pricing
Engaged with customers in a sincere and friendly manner
Contacted other store locations to determine merchandise availability
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
Stocked merchandise each day , clearly labeling items, arranging according to size or color, and preparing attractive displays
Followed merchandising guidelines to present visually appealing displays
Stocked and replenished merchandise according to store merchandising layouts
Completed all point of sale opening and closing procedures, including counting contents of cash register
Built relationships with customers to increase likelihood of repeat business
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
Recreational Assistant , 08/2017 - Current MWR – City, STATE,
Performed clerical duties, including registering participants and answering specific event inquiries
Drove engagement and outreach with special events focused on bringing in new users
Enhanced activity strategies to help users of different ability levels engage in activities
Provided clear instruction to activity and program participants to ensure fun and safety
Ordered and maintained all recreational equipment
Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance
Trained staff members on conducting events and following safety procedures
Customer Service Management, 05/2009 - 11/2012 Walmart – City, STATE,
Provided detailed instruction and role modeling for acceptable social and work-related behaviors
Fostered positive work environment by consistently treating all employees and customers with respect and consideration
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices
Trained team members in successful strategies to meet operational and sales targets
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
Education
High School Diploma: , Expected in 05/2005 - Leesville High School - Leesville, LA GPA:
Accomplishments
Supervised team of 10 staff members
Named “Employee of the Month” in 05/2018
Promoted to Key Holder after only 8 months of employment
Managed and led a team of 6 Retail Sales Associates
Managed more than 1500 customers during demanding sales events in an effective and gracious manner
Received the "Employee of the Month" award after 4 months of employment
Certifications
Certified environmental compliance officer
Certified Anti terrorism programs
Certified Army substance abuse programs
Certified Army suicide prevention program
Certified Army combating trafficking program
Certified Army risk management program
Certified Army information security program initial orientation training
Certified in SHARP ( Sexual Harassment/Assault Response program)
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