Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Job Order Prioritization
Material Prepping
Quality Assurance
Verbal and Written Communication
Product Packaging, Quality Control
Teamwork and Collaboration
Following Procedures and Protocols
Safe Equipment Operations
Problem-Solving
De-escalation Techniques
Customer Data Confidentiality
Customer Service
Experience
04/2018 to Current
KitterDover Corporation – Grand Rapids, MI,
Completed accurate assembly quilt kits, fabric bundles and more by folding, ironing, and aligning multiple components in each order.
Inspected finished fabric kits and components to enforce QA standards and uncover defects prior to bowing, shrink wrapping and or packaging.
Set up and performed hand assembly operations on various orders.
Monitored processes, reporting abnormalities and or errors to management team, team leads, and or workflow coordinator.
Performed visual and mechanical quality verifications to meet customer specifications.
Removed physical refuse and debris and organized tools to maintain safe work environment.
Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
Suggested operational modifications to improve quality and production times and reduce costs.
Assembled and completed products according to production schedules, with quality of our product prior to shipping to our customers.
Tracked material inventories and ordered new parts to prevent shortages. Such as ribbon, labels for kit packaging, and shrink wrap film.
Completed preventative maintenance tasks for machinery and small repairs.
Created an SOP for repetitive tasks to expedite fabrication processes.
08/2006 to 05/2011
Substitute Teacher, PreK K-12 BilingualClark Construction Group – San Antonio, TX,
Enforced classroom routines to keep students on schedule and operating at consistent level.
Provided classroom instruction outlined in teacher's lesson plans.
Provided notes and reports on school day activities to primary teacher.
Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Maintained student attendance and assignment records to prevent lapses during teacher absences.
06/2006 to 12/2006
RecruiterTeleperformance – Hooper, UT,
Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
Explained job duties, compensation and benefits to potential candidates.
Facilitated job application processes for qualified candidates.
Scheduled or conducted new employee orientations.
Selected qualified job applicants or referred to managers to make hiring recommendations.
Maintained business records by updating customer information.
Greeted visitors or callers to handle questions or direct to appropriate staff.
Answered phone calls and welcomed visitors to office.
Communicated with customers, employees and vendors to answer questions and address complaints.
02/2002 to 06/2006
Customer Service RepresentativeLobel Financial – San Jose, CA,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Answered inbound calls, chats and emails to facilitate customer service.
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