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janitorial resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Dedicated Job Title offers background in housekeeping and great organizational skills. Ready to tackle jobs of every size, maintain team professionalism and reliably uphold top quality standards. History of successfully managing supplies and team assignments.

Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and training in Skill. Motivated to learn, grow and excel in Industry.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

Skills
  • Assessing Needs
  • Cross-Department Collaboration
  • Furnishings Updates
  • Linens Management
  • Work Inspections
  • Complaint Handling
  • Standards Compliance
  • Facilities Inspection
  • Laundry and Dry Cleaning
  • Surface and Floor Cleaning
  • Employee Work Scheduling
  • Personnel Problem Management
  • Performance Assessment
  • Furniture Cleaning
  • Transport and Sorting
  • Stock Planning
  • Daily Timekeeping
  • Equipment Purchasing
  • Maintenance and Repair Leadership
  • Building Repairs and Renovations
  • Stock Inventory Management
  • OSHA Standards
  • Employee Selection
  • Carpet Cleaning
  • Equipment Safety
  • Customer Relations
  • Multi-Line Telephone Systems
  • Word Processing
  • Safety Measures
  • Minor Repairs
  • Process Monitoring
  • Building Security
  • Good Judgment
  • Cleanliness Standards
  • Team Guidance and Motivation
  • Spreadsheet Tracking
  • Chemical Cleaners
  • Quality Assessments
  • Unit Staffing
  • Desktop Computers
  • Equipment Effectiveness
  • Help Desk Software
  • Hazardous Chemicals
  • Building Alarm Systems
  • Room Occupancy Maintenance
  • Flooring Care
  • Handling Procedures
  • Painting Work
Work History
Janitorial , 03/2012 to 06/2016
Wegmans Food Markets, Inc.Parsippany, NJ,
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Maintained required records of work hours, budgets and payrolls.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative, 09/2014 to 03/2016
Marmon Holdings, IncWoodbury, MN,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Houskeeper, 06/2008 to 06/2011
Highgate HotelsTucson, AZ,
  • Dusted and polished surfaces to achieve attractive shine.
  • Prepared rooms with top-notch standards every time.
  • Adhered to optimal standards for cleanliness, appearance and service.
  • Removed soiled sheets, washcloths and towels.
  • Trained other staff members by physically demonstrating complex tasks.
  • Ordered and stocked supplies to avoid shortages and excess inventory.
  • Changed bed linens and collected soiled linens for cleaning.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Polished glass surfaces and windows.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed spot-cleaning on furniture stains.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
High School Diploma : , Expected in 05/2005 to Wiliiam Chrisman - Independence Mo,
GPA:
Status -

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Resume Overview

School Attended

  • Wiliiam Chrisman

Job Titles Held:

  • Janitorial
  • Customer Service Representative
  • Houskeeper

Degrees

  • High School Diploma

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