LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Experienced worker offering enthusiasm, dedication and exceptional work ethic. My strong suit is definitely customer service. I have worked many jobs in the customer service field from babysitting, fast-food, and restaurant and bar experience. I am majoring in healthcare marketing and eventually want to go into pediatric nursing. I love helping people in every way I can and I feel as if I have exceptional communication and leadership roles I am capable of taking on.

Skills
  • Check payment processing
  • Effective customer upselling
  • Dining customer service
  • Relationship management
  • Sales Techniques
  • Quality control
  • Regulatory compliance
Education and Training
Chattahoochee Technical College Marietta, GA Expected in : Healthcare Marketing - GPA :
Experience
Saga Education - Ipps Pastaria and Bar
Smithfield, RI, 07/2018 - Current
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Upsold customers and optimized table-turns to outperform average sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Maia Vatsolakis - Family Nanny
City, STATE, 02/2016 - 07/2018
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Coordinated after-school activities and transportation for 2 children for practices and events.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Regulated children's schedules to balance rest, learning and play.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
  • Checked homework and assisted with schoolwork and studying to bolster academic aptitude.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Provided safe and efficient transportation to and from activities and events.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
  • Assisted children with homework and implemented school material in practical, everyday activity.
  • Researched food allergies to better understand and provide higher level of care and oversight for individuals with such conditions.
Maia Vatsolakis - Tutor
City, STATE, 02/2016 - 07/2018
  • Collaborated with struggling students to identify educational goals and initiated strategies to keep plans on track.
  • Attended to students in classroom, study area and home environments to maximize support.
  • Monitored students' math skills using progress assessment tools.
  • Worked closely with students in grades K through 12, helping to develop math and essay writing skills.
  • Reinforced classroom learning with additional discussion and specially prepared problems.
  • Obtained feedback from parents to develop tutoring sessions focused on enhancing student learning.
  • Enabled students to improve reading and writing skills through effective teaching of comprehension tactics.
  • Prepared for tutoring appointments by learning about key topics and planning out structured activities.
  • Taught students how to study, take notes and complete test questions.
  • Traveled to students' homes, libraries and schools to conduct tutoring sessions.
  • Supported students by identifying and addressing specific concerns.
  • Instructed students using advanced methods to read, write and speak the proper English language.
Mimi Shephard - Mcdonalds
City, STATE, 09/2017 - 06/2018
  • Assessed customer needs and upsold products and services to maximize food and product sales.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Identified customer needs and promoted matching targets to enhance store revenue.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Processed sales, returns and exchanges using POS register system.
  • Kept register terminal area and store clean and orderly.
  • Performed cash count-out at end of each shift and addressed all queries from customers.
  • Drove team success by completing assigned task quickly and accurately.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Remained mindful of workplace safety according to predetermined specifications.
  • Prepared drinks, ice cream and other special items to complete prepared food orders.
  • Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Verified orders and bagged items for easy transport.
  • Monitored and counted food stock and supplies to reorder on time.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Completed opening, closing and shift change tasks to promote store efficiency.

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Resume Overview

School Attended

  • Chattahoochee Technical College

Job Titles Held:

  • Ipps Pastaria and Bar
  • Family Nanny
  • Tutor
  • Mcdonalds

Degrees

  • Some College (No Degree)

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