Experienced worker offering enthusiasm, dedication and exceptional work ethic. My strong suit is definitely customer service. I have worked many jobs in the customer service field from babysitting, fast-food, and restaurant and bar experience. I am majoring in healthcare marketing and eventually want to go into pediatric nursing. I love helping people in every way I can and I feel as if I have exceptional communication and leadership roles I am capable of taking on.
Skills
Check payment processing
Effective customer upselling
Dining customer service
Relationship management
Sales Techniques
Quality control
Regulatory compliance
Experience
07/2018 to Current
Ipps Pastaria and BarSaga Education – Smithfield, RI,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Collaborated with host, bus person and cook to serve up food and beverage options.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Upsold customers and optimized table-turns to outperform average sales.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
02/2016 to 07/2018
Family NannyMaia Vatsolakis – City, STATE,
Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
Planned excursions to enhance physical abilities and expose children to stimulating, educational activities.
Monitored playtime to prevent overuse of technology, television or other detrimental influences.
Coordinated after-school activities and transportation for 2 children for practices and events.
Helped children complete homework and special assignments daily to support academic performance.
Regulated children's schedules to balance rest, learning and play.
Cooked nutritious meals to promote healthy diet and nutrition.
Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
Checked homework and assisted with schoolwork and studying to bolster academic aptitude.
Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Provided safe and efficient transportation to and from activities and events.
Minimized TV and mobile device time by engaging children with games and physical books.
Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Performed light housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
Assisted children with homework and implemented school material in practical, everyday activity.
Researched food allergies to better understand and provide higher level of care and oversight for individuals with such conditions.
02/2016 to 07/2018
TutorMaia Vatsolakis – City, STATE,
Collaborated with struggling students to identify educational goals and initiated strategies to keep plans on track.
Attended to students in classroom, study area and home environments to maximize support.
Monitored students' math skills using progress assessment tools.
Worked closely with students in grades K through 12, helping to develop math and essay writing skills.
Reinforced classroom learning with additional discussion and specially prepared problems.
Obtained feedback from parents to develop tutoring sessions focused on enhancing student learning.
Enabled students to improve reading and writing skills through effective teaching of comprehension tactics.
Prepared for tutoring appointments by learning about key topics and planning out structured activities.
Taught students how to study, take notes and complete test questions.
Traveled to students' homes, libraries and schools to conduct tutoring sessions.
Supported students by identifying and addressing specific concerns.
Instructed students using advanced methods to read, write and speak the proper English language.
09/2017 to 06/2018
McdonaldsMimi Shephard – City, STATE,
Assessed customer needs and upsold products and services to maximize food and product sales.
Addressed and resolved customer complaints with friendly and level-headed assistance.
Identified customer needs and promoted matching targets to enhance store revenue.
Handled cash, card, check, gift card and coupon transactions for customer purchases.
Processed sales, returns and exchanges using POS register system.
Kept register terminal area and store clean and orderly.
Performed cash count-out at end of each shift and addressed all queries from customers.
Drove team success by completing assigned task quickly and accurately.
Observed safety precautions and practices when using heavy machinery and equipment.
Remained mindful of workplace safety according to predetermined specifications.
Prepared drinks, ice cream and other special items to complete prepared food orders.
Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Backed up front counter employees to maximize guest satisfaction with speedy service.
Verified orders and bagged items for easy transport.
Monitored and counted food stock and supplies to reorder on time.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Checked headsets and replaced batteries prior to rush periods to maintain readiness.
Completed opening, closing and shift change tasks to promote store efficiency.
Education and Training
Expected in to to
: Healthcare Marketing Chattahoochee Technical College - Marietta, GA GPA: Status -
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