Knowledgeable team member skilled at multitasking to meet employer and customer needs. Experienced in organizing and restocking shelves, locating items and processing payments. Results-driven and responsive to handling different requirements. Hardworking Order Fulfillment Associate with attention to detail and physical stamina to handle challenging work. Supports smooth distribution operations with top skills in equipment operation, order packing and multitasking. Knowledgeable about safety standards and RF tracking. Friendly and efficient customer service representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding companys standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Skills
Office management
Conflict mediation
Project management
Customer relationship management
Equipment maintenance
Timely project completion
Organization
Computer skills
Critical thinking
Shipping and packaging
Training and mentoring
Product recommendations
Issue resolution
Effective customer upselling
Cash register operation
Customer assistance
Merchandise restocking
Workload Priorities
RF Scanning Devices
Boxing and Labeling
Stockroom Maintenance
Teamwork and Collaboration
Product Signage and Labeling
Staff Training
Heavy Lifting
Safety Procedures
Equipment Operation
Stocking and Replenishing
Attention to Detail
Loading and Unloading
Mentoring and Training
Shipping Oversight
Quality Control
Cash Register Operations
Motivated Team Player
Product Packaging
Customer Service
Cleaning and Sanitizing
Microsoft Office
Time Management
Decision Making
Reports and Spreadsheets Generation
Order Fulfillment
Problem-Solving
Quick Learner
Payment Processing
Merchandising and Display
Experience
06/2021 to 01/2022
Internet Fullfillment San Luis Obispo County, Ca – San Luis Obispo, CA,
Took custom orders from clients and provided accurate quotes.
Managed daily operations of branch, order fulfillment and customer service.
Fulfilled orders quickly to accomplish challenging daily objectives.
Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Selected products and items from shelves and pallets for customer orders.
Limited damage to products and orders by using care when choosing items.
Packaged fragile items with protective padding to prevent damages during shipments.
Confirmed items picked for orders by keying codes into system.
Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.
02/2020 to 06/2021
Legal ClerkStockx – Chicago, IL,
Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
Redacted confidential information from legal documents on case-by-case basis.
Responded to client calls and inquiries to deliver applicable information.
Observed privacy laws to prevent breaches and protect data.
01/2019 to 06/2021
Mail Petty OfficerSalvation Army Usa – Grove City, PA,
Worked with higher-ranking officers to acquire new skills and knowledge.
Managed workers in ship, aircraft or vehicle-related maintenance and operations.
Completed daily reporting to inform supervisors of work completed or incidents.
Received, sorted and organized incoming letters and packages.
Operated mail processing equipment and manually sorted mail.
Organized and monitored mail supplies and general office supplies for mailroom.
Operated photocopier to print, collate and fold documents.
Loaded mail into cart to prepare for interdepartmental delivery route.
Packaged items in boxes or envelopes and sealed.
Identified undeliverable mail and applied markups to return to sender.
Placed letters in individual mail slots for internal staff pickup.
01/2019 to 06/2021
Phone OperatorEquip Books – City, STATE,
Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
Documented messages left by callers and delivered vital information to intended employees.
Greeted visitors and assisted by answering general questions and directed to desired office.
Connected incoming calls quickly using multi-line telephone system to keep hold times under 7 seconds.
Called clients to leave voicemail reminders of appointment date and time.
Assisted staff with sorting mail and distributing correspondence.
Utilized paging technology within organization to connect quickly with key people.
Updated the personnel directory to ensure that all information, including telephone extensions and employees was current.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Conducted troubleshooting for simple technical issues and entered helpdesk tickets with IT department for complex problems.
Oversaw appointment scheduling for corporate employees and company visitors.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Took messages from callers and accurately relayed details to intended staff.
Completed connections between callers, departments and professionals.
Answered up to 90 calls per day in fast-paced environment, transferring callers to appropriate personnel.
01/2018 to 06/2021
Communications OperatorCompany Name – City, State,
Operated HF/VHF radio, computer and telephone communication equipment and received, copied and delivered air traffic control messages, clearances and advisories.
Managed and routed air-to-ground and ground-to-air traffic, radio messages and communications for dispatchers, pilots, air traffic controllers and other authorized agents.
Adjusted radio signal and programming content so transmission met federally mandated broadcast standards and timed pre-recorded programs for smooth transition to live programs.
Received, logged and processed messages for use on a USN vessel
Established and maintained clear and secure contact with field personnel and specific locations.
Applied problem-solving skills to diagnosing and remedying operational faults in transmission systems.
Trained and directed more than 30 personnel over 2-year span and maintained 100% deployability.
Maintained operational equipment and newly installed machinery to support transmission consistency and integrity.
01/2018 to 06/2021
Team Leader OfficerCompany Name – City, State,
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Delegated daily tasks to team members to optimize group productivity.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Managed to task and work in various different conditions of the environment
09/2017 to 02/2020
Operations SpecialistCompany Name – City, State,
Trained, mentored and motivated employees to maximize team productivity.
Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Connected wires and cables to terminals and completed necessary paperwork for each work order.
Performed regular tests on systems to ensure all components were running well.
Read blueprints and repair manuals to identify mechanical problems and fix each in accurate manner.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Demonstrated self-reliance by meeting and exceeding workflow needs.
03/2016 to 07/2017
ServerCompany Name – City, State,
Greeted customers, answered questions and recommended specials to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
05/2015 to 06/2017
Store ClerkCompany Name – City, State,
Interacted with over 500 customers daily in friendly and helpful manner.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Counted and stocked different types of merchandise to comply with inventory control tag requirements.
Identified safety hazards and notified management to determine proper resolution of issues.
Education and Training
Expected in 06/2017 to to
High School Diploma: Aliquippa High School - Aliquippa, PA GPA: Status -
Certifications
Jessica has carried her CPR Certification from 2017
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