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international payroll auditor resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Driven Human Resource professional experienced with promoting open-door environment conducive to superior team morale and performance. Cultural change-management specialist with expertise in training, orientation and on-boarding. Highly skilled in regulatory compliance, benefits/payroll administration and operational planning and committed to promoting diversity and inclusion in employee relations.

Skills
  • HR policies and procedures expertise
  • Human resources management
  • New employee orientations
  • Payroll and benefits administration
  • Cost and budget analysis
  • Client relationship management
  • Proficient in ADP(Vantage & Global View), Smartlinx, Oracle and PeopleSoft
  • Weekly/Monthly payroll management
  • Regulatory compliance
Experience
02/2022 to Current International Payroll Auditor The Cooper Companies | California, MD,
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Calculated accurate wages, including overtime, salary increases and bonuses.
  • Managed monthly payroll duties and submitted data to payroll contractor.
  • Verified data entry to drive accuracy and compliance with laws and regulations.
  • Collaborated with payroll manager to Identify improvements and streamline payroll processes
  • Liaised with departments to maintain information in payroll and time and attendance systems.
  • Entered miscellaneous incomes, deductions and adjustments to prepare payroll cycles.
  • Collaborated with human resources teams to pay out bonuses and severances, construct leave pay schedules and process payroll garnishments.
  • Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
07/2019 to Current AP/Payroll/HR Coordinator The Willows At Bellevue | City, STATE,
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Managed communication regarding employee orientation and open enrollment for benefits.
  • Liaised with HR management to devise and update policies based on changing industry and social trends.
  • Generated relevant paperwork and payroll reports.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Kept operations in compliance with multi-state requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
  • Onboarded new employees in time reporting and payroll systems.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Assisted with audits by preparing accounts and providing information.
  • Prepared purchase orders and expense reports.
  • Reviewed all invoices for accuracy, subsequently resolving various issues.
  • Worked cross-functionally with various teams and departments to improve operations.
  • Established budgets and strategic business plans for daily operations.
07/201 to 07/201 Villa Lifestyle Director The Willows At Bellevue | City, STATE,
  • Exceeded sales and profit goals by supervising marketing and planning activities.
  • Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to clients.
  • Cultivated customer and distributor rapport to increase retention rates and drive goal achievement.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Segmented customer database for targeted marketing activities.
  • Reviewed customer surveys and evaluations and made necessary adjustments to improve satisfaction.
  • Answered customer queries and handled complaints.
  • Utilized budgeting and forecasting techniques to decrease costs and expenditures.
  • Collected customer payments, handled exchanges and issued appropriate refunds.
  • Planned strategies designed to attract customers and boost loyalty.
  • Employed cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Created and delivered in-depth sales presentations to potential customers.
02/201 to 07/201 Customer Service Specialist The Willows At Bellevue | City, STATE,
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Resolved inquiries to consistently meet performance benchmarks.
  • Helped patients with admissions process and adhered to state and federal laws.
  • Analyzed customer feedback to provide strategic direction to continuously improve overall rating.
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Education and Training
Expected in 11/2021 to to MBA | Business Administration Purdue University Global, West Lafayette, IN GPA:
  • Summa cum laude graduate
Expected in 05/2015 to to Bachelor of Arts | Communications - Public Relations University of Toledo, Toledo, OH GPA:
  • Magna cum laude graduate
  • LAMBDA PI ETA Member
Websites, Portfolios, Profiles
  • linkedin.com/in/Jessica-Claire-mba-422686227

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Resume Overview

School Attended

  • Purdue University Global
  • University of Toledo

Job Titles Held:

  • International Payroll Auditor
  • AP/Payroll/HR Coordinator
  • Villa Lifestyle Director
  • Customer Service Specialist

Degrees

  • MBA
  • Bachelor of Arts

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