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International Operations Resume Example

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INTERNATIONAL OPERATIONS
Summary

Hardworking and reliable Customer Service & Sales in International marketing, Freight Forwarding and Logistics for 15 years with strong ability and proactive. Enthusiastic individual with superior skills in working in both team-based and independent capacities to promote efficiency and influence positive outcomes.Excited to begin new challenge with successful team.

Skills
  • Freight Forwarding & Logistics Operations
  • International freight management
  • Business operations management
  • Sales & Customer Service operations
  • Manufacturing operations management
Experience
Adcom Worldwide | Sacramento, CAInternational Operations02/2020 - Current
  • Coordinating shipment activities and enhanced delivery of daily International Airfreight shipments between customers and shipping.
  • Booking with the Airlines/ other transportation as per requirement.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Generated daily operational and sales reports for corrective action or continuous improvement.
  • Performing various other assignments as requested
Jelly Belly Candy Company | Rayong, ThailandInternational Marketing & Logistics Coordinator08/2010 - 03/2019
  • Supervise the team, Operating Import & Export shipments both Air/Ocean and also Cross dock.
  • Communicate with customers/distributors over 60 countries around the world. And coordinate with business manager, related developments and management of the company on a daily basis regarding customer order inquiries and purchase orders, special requirements, shipment status and/or customer problems.
  • Combine orders, calculate volume/pallet to maximize loading capacity for Cross dock/ Consolidation shipment , FCL and Air shipments.
  • Responsible for daily routine of keeping order processing productivity flowing at its most efficient pace through the company's distribution facilities in a timely manner. Includes reviewing new orders for complete information, pricing, deals, terms, credit, etc. This will also include reviewing the ERP system for two facilities, reporting reviews, and communicating with Distribution Center Coordinators.
  • Coordinate with party outside company ex. Customs, Free zone Customs, FDA and related government organization. And also inside company ex. Purchasing , Engineering and related department to process import shipments smoothly and ensure materials/ machines in house on time.
  • Prepare export documentation as required to comply with country specific rules and regulations and/or JB policies and procedures; distributes required documentation to the appropriate parties in a timely manner.
  • Correspond with customer nominated forwarders, broker and freight companies; secures Container/ Airline space according to confirmed ship dates.
  • Assists with development of policies and procedures when requested to assure smooth flow of order entry, scheduling and shipping processes in regard to international accounts.
  • Keep abreast of new products, POS materials, fixtures and promotions/programs as they relate to assigned international customers.
  • Attend International Trade show, Food show.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Forecasted sales numbers and product profitability to determine ideal strategies.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Analyzed consumer behaviors and market trends, adjusting email and advertising campaigns based on current knowledge.
  • Worked with product development team members to optimize product specifications.
  • Partnered with sales representatives during customer consultations to build agency and customer relations.
Pioneer Air Cargo | Bangkok, ThailandSales Executive11/2008 - 07/2010
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals/ sell products and services.
  • Qualified prospects to determine potential for future sales and prioritize conversion efforts.
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
  • Strengthened profit opportunities by developing key customer relationships and managing resources to meet sales objectives.
  • Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
  • Enhanced customer relationships and keeping all sales objectives.
  • Created and delivered in-depth sales presentations to potential customers.
  • Retained clients and obtained referrals by promptly resolving customer complaints, providing value and ensuring quality.
  • Worked closely with Business Development Managers, using persuasive communication skills and customer relations expertise to close deals with clients.
  • Developed and implemented new sales strategies to update product lines.
  • Participated in networking events to meet and discuss service offerings with potential clients.
  • Responded quickly to customer concerns and inquiries by phone or email.
  • Determined customer needs through careful and active listening skills and identified appropriate solutions within anticipated price range.
DHL Global Forwarding | Bangkok, ThailandCustomer Service Representative01/2005 - 10/2008
  • Handle export shipments for both by Air & Ocean.
  • Contact with Customers, Liners/Airlines, Shipping to process shipments.
  • Prepare all export shipping documents ex. Commercial Invoice, Packing List and other special required documents.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Education and Training
Thammasat University | Bangkok, ThailandBachelor of Arts in Medical Social Work09/2003
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Resume Overview

Companies Worked For:

  • Adcom Worldwide
  • Jelly Belly Candy Company
  • Pioneer Air Cargo
  • DHL Global Forwarding

School Attended

  • Thammasat University

Job Titles Held:

  • International Operations
  • International Marketing & Logistics Coordinator
  • Sales Executive
  • Customer Service Representative

Degrees

  • Bachelor of Arts in Medical Social Work

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