International Operation Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Multilingual sales manager with in-depth knowledge of the LATAM market. Accomplished management professional with years of career progression in international operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives.

  • Fluent in Portuguese and Spanish. Intermediate in Italian
  • Risk analysis and management
  • Business administration
  • Negotiation
  • Cost reduction strategies
  • Work flow planning
  • Operations management
Work History
01/2017 to Current International Operation Manager Bayada Home Health Care | Lebanon, NH,
  • Developed new sales strategies to meet changes in customer's behavior
  • Achieved 25% sales increase yearly mostly by using cross-sales strategies
  • Participate in trade shows in China to connect with Asian Suppliers
  • Conducted performance reviews each quarter, offering recommendations for improvement
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly
  • Traveled oversees to meet with current and prospect clients
  • Developed new business strategy to penetrate new accounts
  • Performed research of customer's business needs for new products
  • Specialized in establishing ongoing communications with international clients
  • Managed billing, pricing and invoicing issues
  • Nurturing productive relationships with retailers and sales people
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
10/2013 to 12/2016 Latam Sales Representative Prodotti Stella USA | City, STATE,
  • Constantly travel to sales territory to establish and maintain professional relations
  • Implemented marketing strategies and techniques to increase customer satisfaction resulting in increased revenues by 30%
  • Provided monthly travel and plan of work to assess new sales activities
  • Participated in trade shows and conventions to promote new product line
  • Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
  • Devised and implemented product strategies for filling market gaps and driving consistent sales
  • Helped resolve client problems quickly with superior customer service
  • Provided sales consultations on functional and stylistic benefits of each custom product
  • Efficiently solved complex problems that impacted management
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations
  • Utilized professional sales techniques to persuasively communicate with clients
  • Built strong rapport with clients by understanding needs and clearly explaining products
  • Increased revenue by acquiring new customers and determining needs to offer relevant products
01/2009 to 02/2013 Account/Shift Manager and Dispatcher/Weekend Supervisor Purchase Street Limousine | City, STATE,
  • Kept employees operating productively and working on task to meet business and customer needs
  • Created document and records for dispatches including equipment used and charges incurred to be added to management budget
  • Managed 18 drivers and staff dispatch drivers to airports for pick up and drop-off of passengers
  • Developed drivers income reports by shift and organize schedule
  • Resolved problems with high-profile customers to maintain relationships and increased return customer base
06/2008 to 09/2008 Intern Traditional Financial Services - Energy | City, STATE,
  • Organized company files and created support system to decrease workload and increase productivity of account managers
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Gathered updated energy price reports for brokers on trading desk
  • Conducted web research to find secondary resources for possible leads
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements
  • Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth
  • Participated in cross-functional team-building activities
Expected in 05/2007 BBA | BUSINESS ADMINISTRATION - INTERNATIONAL BUSINESS Florida International University, Miami, FL, USA, GPA:
  • Minored in International Relations
  • Study Abroad Program- Salamanca, Spain
  • Member of Miami City Mission
  • Community - Partnership For Homeless
Expected in 04/2000 Associate of Applied Science | Marketing Westchester Community College, Valhalla, NY GPA:
  • Elected Captain of WCC Soccer Team.
  • Dean's List Spring Semester.
  • Member of Humane Society Westchester Community College.
  • SUNY/Westchester Orientation Committee Member
  • Professionals Logistics Management - Certified by the Miami-Dade College.
  • Finance Your Import/Export Business - Certified by the Miami-Dade College.
  • Successful Customs Processing I - Certified by the Miami-Dade College.
  • Importing To And Exporting From The United States - Certified by the Miami-Dade College.
  • Set Up Your Import/Export Business - Certified by the Miami-Dade College.

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Resume Strength

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Resume Overview

School Attended
  • Florida International University
  • Westchester Community College
Job Titles Held:
  • International Operation Manager
  • Latam Sales Representative
  • Account/Shift Manager and Dispatcher/Weekend Supervisor
  • Intern
  • BBA
  • Associate of Applied Science