A highly-motivated employee with desire to take on new challenges to seek and maintain. Strong worth ethic, professional problem solving and utilizing interpersonal skills. Adept at working effectively mastering new skills, responsible and a motivated student ready to apply education in the workplace which offers excellent technical abilities with software and applications. Skilled in working under pressure, adapting to new situations and the ability to handle challenging work with excellent time management skills.
Skills
Training & Development
Fluent in English and Spanish
Maintenance & Repair
PPE Use
Supervision & Leadership
Reliable & Trustworthy
Customer Service
Friendly, Positive Attitude
Microsoft Office
Conflict Resolution
Organizational & Data Skills
Good Work Ethic
Cash Handling
Time Management
Merchandising
Store Opening and Closing
Order Processing
POS System Operation
Stocking and Receiving
Verbal and Written Communication
Returns and Exchanges
Security Practices
Safety and Cleanliness Standards
Sales and Promotions
Engaging with Diverse Customers
Multitasking and Prioritization
Inbound and Outbound Calling
Inventory Management
Filing Management
Experience
10/2022 to 12/2022
International Fundasier Paradies Lagardère Travel Retail – Saint Louis, MO,
Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
Maintained confidentiality of company information obtained in
Applied professional judgment in gathering and evaluating evidence for thorough analysis.
Supervised audit staff to align goals with company and deliver excellent internal audit services.
Utilized auditing and compliance software to advance efficiency.
Interviewed employees and examined financial records to check compliance with laws and regulations.
Facilitated access to organization for external auditors for on-site visits.
Collected evidence for legal proceedings involving financial issues to support organization..
Documented events with details in customer preferences, financial considerations and successes and failures.
04/2022 to 06/2022
Retail Sales AssociateLowe's – Lebanon, OR,
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Initiated friendly conversation with customers to determine level of assistance required.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Calculated pricing, applied discounts and collected payments to process transactions.
Answered questions about current promotions and resolved issues according to store policies.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Computed purchases and received and processed cash or credit payment.
Watched for and recognized security risks and thefts to prevent or handle situations.
Maintained records related to sales for store management.
12/2019 to 06/2021
Customer Service AssociateCoast Community College District – Costa Mesa, CA,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Addressed inquiries, resolved customer issues and managed customer relations.
Followed policies and procedures to meet or exceed established performance requirements.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Operated multi-line phone system and online messaging system to communicate with customers.
Relayed customer feedback to cross-functional teams to improve products and services.
12/2015 to 01/2017
VolunteerJersey City Medical Center – City, STATE,
Followed directions from supervisors and completed tasks within appropriate timeframe.
Helped with prep, set up, and breakdown of community and public events.
Established and maintained relationships with fellow volunteers and organizational stakeholders.
Greeted guests and offered assistance in finding specific departments or personnel.
Sanitized frequented areas and equipment using approved supplies.
Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Restocked supplies, replacing toiletries, liners and soaps.
Maintained safety protocols through safe handling of equipment and chemicals.
Utilized good manufacturing practices and adhered to standard operating procedures every day in order to provide consistent, high-quality results.
Performed scheduled inventory counts and supply audits.
Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
Education and Training
Expected in 06/2019 to to
High School Diploma: Liberty High School - Jersey City, NJ, GPA: Status -
Expected in to to
Associate of Applied Science: Construction Management Hudson County Community College - Jersey City, NJ GPA: Status -
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