To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experience in the following areas:
International Coordinator January 2011 to December 2012Solgar Inc － Lyndhurst, NJ
Responsible for entering and processing all orders for customers in Latin America and Caribbean Interact with various internal departments as it relates to order processing to ensure ship dates are met (Account Receivable, Credit Dept, Advertising Dept, Purchasing, Packaging, R&D, QA/QC, Distribution Centers, Traffic, Sales) Monitor order progress by reviewing various AS400 screens and by utilizing reports available to update distributors accordingly Works with Director of International Operations to resolve supply chain issues (bulk availability, expediting packaging work orders, bulk allocations, internal PO deliveries) Provide all necessary shipping documents to customers, including Certificates of Analysis, Commercial Invoices, and Packing Lists etc.
Frequent verbal and written communication with customers regarding product, orders, shipments, complaints, product changes and marketing materials.
Maintain customer profiles, physical and electronic files.
Customer Service Representative January 2009 to January 2011Pitney Bowes International Mailing Service － Clifton, NJ
Receive and log all incoming calls and items, letters and packages, including certified, registered, return receipt, Federal Express, DHL and UPS Ensure with the warehouse that all mail and packages are properly labeled for mailing packages according to time frames and service standards.
Prepare documents to ship international making labels, manifests, and Bol, Hawb.
Sort all returns and packages to redeliver back to customer.
Run daily reports export onto excel sheets for any mail "on hold" and communicate to customers of discrepancy to have it release Maintain all logs and reporting documentation as require Communicate with Accounting Dept to submit credit memos and manage prepaid accounts Assist with security and monthly measurement reports as require Cross-train in other service areas such as Fulfillment Investigate from overseas vendor on ETA of mailing enter the outbound international country.
Logistics Coordinator January 2004 to January 2008Liz Claiborne Inc － North Bergen, NJ
Support day-to-day operational logistics for all ongoing direct ship/dc bypass programs Communicate requirements to 5 different third party DC's that distributed "DC Bypass" merchandise and monitor their performance Oversee multiple accounts and ensure product are shipped according to customer's needs Communicate and resolve program issues such as short/overages/load shifts/etc Run and manage weekly, monthly, quarterly reports with internal systems Train for EDI process, work with SAP software.
High School Diploma : 2002Hudson County Schools of Technology － North Bergen, NJ
Legal Assistant Certified- Hudson County Schools of Technology- 2003