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International Administrator Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

I am a people person that enjoys interacting with others. I take pleasure in resolving problems or providing people with solutions. I am resourceful. If I can't provide my client or boss with what they need I know how/where to track it done. I work great without supervision or as a team. I have very strong work ethic and love a good challenge. I have always excelled and advanced quickly at my current and past positions. I've never had to ask for a promotion or raise, I've earned them by my hard work and dedication.

Accomplishments
  • Being the only salesperson to reach my sales goal the last year I work at Mount Arbor Nurseries.
  • Starting the service program at Thrashers and watching it take off and be successful.
  • Coordinating 6 CoP (communities of practice) meetings that included 13 countries and 60 people across all spectrums of time zones. This was challenge but I loved it.
  • Successfully coordinating and planning our International Summits in Rome & London.
  • Building relationships with our colleagues around the world. I am a people person so I really enjoy getting to know them, their families and staff.
Skills
  • Highly structured with attention to details
  • Systems and process/procedure person but not to a fault
  • Analytical and can foresee potential problems or issues that may arise
  • Strong customer service skills
  • Hardworking and loyal, willing to put the time in it takes to get the job done.
  • Reliable and dependable
  • Honest
  • Love people in general
  • Administrative support
  • Scheduling
  • Documentation and reporting
  • Word, excell, micro soft office, zoom, slack MS teams, power point, outlook
Work History
11/2006 to Current
International Administrator Pet Food Experts Fife, WA,
  • Serve as the "gatekeeper" and "gateway" function as the primary point of contact for all International Franchise Partners and overseas National Office inquiries - creating a win-win situations for rapid fulfillment of these clients' request and facilitating direct access to International Operations team members.
  • Manage all referral lead qualification status and lead nurturing, update international CRM and populated dashboard.
  • Serve as secondary contact for prospects and other matters related to International Business Development.
  • Assist COO, VP and Director of International Operations with travel and other administrative tasks.
  • Assist with logistics of networking events, including managing deadlines, exhibitor, venue presentation requirements/deadlines, from ideation to completion.
  • Research prioritize, and follow up on requests, issues, or concerns addressed to International Operations Department, determining and ensuring appropriate course of action, referral, or response.
  • Scheduling and maintaining team calendars and scheduling zoom calls across 13 international markets taking into consideration time differences and international holidays.
  • Managing accounts in CRM updating International Franchise Providers, Key Players and franchise owners as necessary.
  • Many other tasks and projects as assigned.
09/2006 to 10/2006
Office Manager Home Depot Carmel, IN,
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Maintained computer and physical filing systems.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained CRM database with customer updates and report generation.
  • Developed standard operating procedures for all administrative employees.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Started and managed a new service department.
  • Scheduled jobs for 13 different crews across Nebraska and Iowa territory. Including customer contact and utility notification.
  • Trained and managed schedulers.
  • Gave presentations to network on office procedures and best practices as needed.
05/1988 to 08/1995
Sales/Customer Service Mount Arbor Nurseries City, STATE,
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Built client list and strengthened customer relationships through consistent communication via phone.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Exceeded call monitoring expectations through accurate reporting and processing.
  • Engaged prospects and customers through various events, including trade shows, seminars and workshops.
  • Provided in house customer service to Sales Representatives on the road.
  • Was the main sale representative for our onsite sales yard.
  • Traveled to client located in the Northeast and attended trade shows.
Education
Expected in
High School Diploma:
Shenandoah High School - Shenandoah, IA
GPA:

Completed some college accounting and computer courses.

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Resume Overview

School Attended
  • Shenandoah High School
Job Titles Held:
  • International Administrator
  • Office Manager
  • Sales/Customer Service
Degrees
  • High School Diploma