In Room Dining Server resume example with 14+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Reliable Room Service Server possessing outstanding customer service abilities in hospitality industry. Proficient in taking guest orders, collecting dirty dishes and utensils and delivering full service menu and drinks. Dependable individual with excellent telephone etiquette and happy, cheerful demeanor. Offering 14 years of experience delivering prompt service to all guests.
Skills
Information Sourcing
Team Player
Staff Supervision
Cleaning and Sanitizing
Cash Handling
Customer Service
Telephone Etiquette
Dietary Restrictions
Operations Reporting
Greeting and Seating Guests
Service Oriented
Relationship Building
Kitchen Organization
Supply Stocking
Ordering Procedures
Organizational Abilities
Dining Area Inventory
Cash Drawer Management
Verbal and Written Communication
Order Expediting
Portion Control
Tray Assembly and Delivery
Service-Oriented
Table and Tray Bussing
Guest Service
Warm and Friendly
Banquet Coordination
Meal Preparation
Guest Seating Arrangements
Safe Food Handling
Time Management
Food Preparation and Plating
Salad Bar Maintenance
Guest Interaction
Issue Resolution
Buffet Setup and Takedown
Guest Relations Management
Health Code Requirements
Payment Processing
Menu Memorization
Production Data Reporting
Staff Scheduling
Conflict and Complaint Resolution
Experience
In Room Dining Server, 10/2018 - Current Marriott International – Rockville, MD,
Assessed quality of food and beverage products prior to delivery.
Suggested food and beverage upsells to guests to maximize profits.
Followed up with guests regarding order quality to satisfaction.
Took telephone orders, billed items to rooms and communicated orders to kitchen.
Prepared silverware roll-ups, took out trash and washed dishes.
Answered guest questions related to pricing and food and beverage ingredients.
Maintained clean, neat and professional uniform to promote positive corporate image.
Resolved guest concerns and issues quickly and effectively.
Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
Delivered pleasant guest experiences with friendly service and caring demeanor.
Practiced food safety and sanitation habits and followed compliance requirements.
Washed trays, [Type] and [Type] items to sanitize.
Reviewed food preparation to monitor cooking procedures and creation of special orders.
Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
Cleaned dishes with detergent, rinsing and sanitizing chemicals.
Honor Bar Attendant, 10/2009 - 10/2019 Marriott International – East Syracuse, NY,
Checked inventory for required supplies and made lists for needed cleaning products.
Improved profit margins by streamlining operations and workflow.
Created new programs resulting in increased productivity and customer satisfaction.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Managed honor bar area, design and menu and handled inventory, regulation compliance and customer relationships.
Planned and coordinated special events to boost customer numbers and profits.
Completed regular honor bar inventories and daily requisition sheets.
Maintained knowledge of honor bar and menu options to upsell drinks and food and make recommendations.
Restocked products and charged customers for used products
Maintained inventory for products sold
Ordered products through the hotel purchasing program
Maintained cleanliness of the product display, dusting and replacing damaged display cases and cleaning guests' refrigerators and replacing damaged equipment
Rotated expired or damaged products and kept inventory of product loss
Cultivated new vendor relationships using dynamic communication and negotiation skills.
Tracked and approved procurement plans and inventory levels.
Turndown Attendant, 10/2008 - 10/2009 Marriott International – Overland Park, KS,
Sanitized and cleaned sinks, mirrors, toilets and showers.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Communicated with maintenance team on damages to repair.
Swept and damp-mopped private stairways and hallways.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Defined strategies and created plan to achieve ambitious operational objectives.
Recognized by management for providing exceptional customer service.
Improved profit margins by streamlining operations and workflow.
Exceeded customer satisfaction by finding creative solutions to problems.
Performed site evaluations, customer surveys and team audits.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Demonstrated leadership by making improvements to work processes and helping to train others.
Handled delegated tasks.
Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Interacted pleasantly with clients and guests when performing daily duties.
Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Laundered sheets and removed stains to restore linens to pristine condition.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Checked inventory for required supplies and made lists for needed cleaning products.
Server, 06/2007 - 03/2008 Alorica Inc. – Virginia Beach, VA,
Operated cash register to process cash, check and credit card transactions.
Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Maintained order and cleanliness of work areas to conform with health codes.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Controlled portion sizes and garnishing to optimize cost controls.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Updated food displays, cases and other customer-facing areas to increase sales of special items.
Adjusted cooking methods and ingredients to accommodate dietary restrictions and food allergies.
Coordinated guest relations to boost satisfaction and brand loyalty.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Gathered ingredients and cleaned and cut food items to prep recipes.
Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
Sought out and implemented methods to improve food service and team performance.
Received food orders from individuals and explained offerings.
Childcare Assistant, 09/2005 - 09/2007 Company Name – City, State,
Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
Monitored children's play activities to verify safety and wellness.
Collaborated daily with classroom teachers to keep activities running smoothly.
Education and Training
High School Diploma: , Expected in 05/2005 - Mitchell High School, Mitchell NE - Mitchell, NE GPA:
: General Studies, Expected in - Community College of Denver - Denver, CO GPA:
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