in room dining server resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Helpful Room Service Server who thrives in fast-paced hospitality settings. Adept working in collaborative team settings or independently to meet guest needs.

  • Issue resolution
  • Guest service
  • Organizational abilities
  • Thorough work ethic
  • Food inspection
  • Liquor, wine and food service
  • Quality control
In Room Dining Server, 01/2015 to 02/2016
Marriott InternationalLong Beach, CA,
  • Practiced food safety and sanitation habits and followed compliance requirements.
  • Delivered pleasant guest experiences with friendly service and caring demeanor.
  • Completed side work, including preparing silverware roll-ups, taking out trash and washing dishes.
  • Suggested food and beverage upsells to guests to maximize profits.
  • Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
  • Answered guest questions related to pricing and food and beverage ingredients.
  • Assessed quality of food and beverage products prior to delivery.
  • Resolved guest concerns and issues quickly and effectively.
  • Maintained clean, neat and professional uniform to promote positive corporate image.
  • Followed up with guests regarding order quality to satisfaction.
  • Took telephone orders, billed items to rooms and communicated orders to kitchen.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Placed dishes, utensils and beverages on food trays for delivery to rooms and confirmed that individuals received ordered meals.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to [Job Title] immediately.
  • Collaborated with host, bus person and cook to efficiently serve food and beverage options.
  • Refilled service bins with napkins, straws and [Type] items to keep fully stocked.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Sales Executive, 05/2012 to 03/2014
DatabridgeHouston, TX,
  • Exceeded revenue projections and growth targets by planning and coordinating Telecommunications product sales.
  • Capitalized on industry changes to corner emerging opportunities and maximize company revenue.
  • Increased ongoing revenue from existing customers by encouraging product implementation and utilization.
  • Attended all company sales trainings to improve skills and learn new selling techniques.
  • Provided competitive deals for customers looking to purchase [Product] and [Product].
  • Identified appropriate products and services to meet clients' unique needs.
  • Responded quickly to customer concerns and inquiries by phone or email within [Timeframe].
  • Coordinated with purchasing manager to negotiate and secure contracts with key clients.
  • Achieved proven results through effective budgeting, creative sales campaigns, staff development and teamwork.
  • Created and delivered in-depth sales presentations to potential customers.
  • Strengthened profit opportunities by developing key customer relationships and managing resources to meet sales objectives.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Performed post-renewal tasks by booking orders, and maintained accurate records of renewal opportunities and contract records.
  • Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
Upholsterer, 06/1996 to 11/2006
Flagstaff Unified School DistrictFlagstaff, AZ,
  • Inserted and positioned materials and clamped, spliced and fitted parts using hand and power tools.
  • Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
  • Worked on special projects such as reupholstering.
  • Stretched fabric and webbing using tools and neatly tacked pieces.
  • Determined materials, tools and equipment needed for product order fulfillment.
  • Added materials and built up cardboard to pad seats and arms.
  • Followed instructions when measuring, cutting and sewing materials.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Delivered Furniture to customer locations.
  • Improved operations by working with team members and customers to find workable solutions.
Education and Training
High School Diploma: , Expected in 06/1996
St Patrick's Classical School - Navan , Co Meath . Ireland,

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Resume Overview

School Attended

  • St Patrick's Classical School

Job Titles Held:

  • In Room Dining Server
  • Sales Executive
  • Upholsterer


  • High School Diploma

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