Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Organized Room Service Server with 8 years of performance in hospitality roles. Memorizes menus and services and describes in detail to guests. Reliable and personable with high level of integrity and strong work ethic.

Accomplishments

    Employee of the year 2016

    Stars of the industry 2015, 16,17

    5 x Employee of the month

Skills
  • Plating and Presentation
  • Verbal and Written Communication
  • Dietary Specifications
  • PPE Guideline Compliance
  • Service Station Stocking
  • Telephone Etiquette
  • Event Catering
  • Opening and Closing Procedures
  • Banquet Coordination
Work History
In Room Dining Server, 04/2012 - Current
Marriott International Louisville, KY,
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Prepared special services for guests such as honeymoon and other romantic packages.
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
  • Restocked supplies to keep team efficient and ready for guests' orders.
  • Verified accuracy and quality of orders before delivery.
  • Protected guests by following proper food handling procedures with all orders.
  • Met guests' needs by delivering meals and snacks and retrieving additional items.
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
  • Garnished completed orders and arranged foods to please customers.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Increased sales significantly by upselling higher-end products to customers.
  • Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using Aloha to confirm deliveries to correct rooms.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Collaborated with kitchen employees throughout order placement and service of 40-50 meals daily
Bellman, 01/2012 - Current
Benchmark Hospitality Boothbay Harbor, ME,
  • Explained important features of guest rooms to travelers.
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Escorted guests to assigned rooms and transported luggage.
  • Maintained lobby in pristine condition and kept trash promptly emptied.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
  • Organized guest keys in systematic order for timely acquisition and delivery of vehicle.
Realtor Sales Associate, 04/2004 - 07/2009
Massage Envy Orange, CA,
  • Advised and informed prospective clients on current Jessicaet activities and conditions.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Compared recently sold area properties to determine competitive Jessicaet prices.
  • Wrote contracts to outline sales and purchases of properties.
  • Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
  • Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
  • Liaised between buyers and sellers for over 40 homes in 4 years, totaling over $15,000,000 in sales
Lead Sales Associate, 07/1997 - 11/2006
Kmart, Sears Holding City, STATE,
  • Led sales team to exceed quarterly sales goals.
  • Monitored sales team performance and provided constructive feedback.
  • Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
  • Championed company products and increased quarterly revenue.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Kept detailed track of sales and customer information in company system.
  • Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
  • Trained, coached and mentored new sales associates for maximum performance.
Education
: Electronics Technology, Expected in
-
Devry University - Tinley Park, IL,
GPA:

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Resume Overview

School Attended

  • Devry University

Job Titles Held:

  • In Room Dining Server
  • Bellman
  • Realtor Sales Associate
  • Lead Sales Associate

Degrees

  • Some College (No Degree)

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