In Room Dining Server resume example with 16+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Reliable Room Service Server possessing outstanding customer service abilities in hospitality industry. Proficient in taking guest orders, collecting dirty dishes and utensils and delivering full service menu and drinks. Dependable individual with excellent telephone etiquette and happy, cheerful demeanor. Offering 17 years of experience delivering prompt service to all guests.
Skills
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Experience
In Room Dining Server, 10/2012 - Current
Marriott International – Princeton, NJ,
Marriott International – Princeton, NJ,
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Developed strong and lasting resident relationships.
- Answered guest questions related to pricing and food and beverage ingredients.
- Suggested food and beverage upsells to guests to maximize profits.
- Refilled service bins with napkins, straws, condiments and other items to keep fully stocked.
- Go above and beyond to meet the guest(s) needs along with my being a great team player.
- Completed side work, including polishing silverware, plates, and glasses, stocking beverages, and cleaning work stations.
Sales Agent, 12/2007 - 08/2011
Gallagher Bassett Nz Ltd – Raleigh, NC,
Gallagher Bassett Nz Ltd – Raleigh, NC,
- Answered incoming telephone calls to provide products and services information.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Continuously met sales goals via strategic prospecting.
- Processed payments and maintained accurate drawers to meet financial targets.
- Trained and supported new sales representatives.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Provided guests with information about menu items, made suggestions and took orders.
- Reviewed item requests and room service orders for accuracy and needed assistance.
- Completed over 70 guest orders by phone daily.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Room Service Cashier, 05/2004 - 02/2008
Jc Resorts Llc – Escondido, CA,
Jc Resorts Llc – Escondido, CA,
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Resolved guest concerns and issues quickly and effectively.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
- Practiced food safety and sanitation habits and followed compliance requirements.
- Followed up with guests regarding order quality to satisfaction.
- Completed side work, including preparing silverware roll-ups, taking out trash and washing dishes.
- Answered guest questions related to pricing and food and beverage ingredients.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Stocked convenience items to maintain product levels.
- Rotated product, removing outdated items to maximize freshness.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained work area in clean and neat manner.
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Built and maintained productive relationships with employees.
- Managed cashier shifts and breaks.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Recommended improvements to management to regulate inbound load volume based on inventory requirements.
- Strengthened operational efficiencies and traceability by utilizing organizational filing systems for product placement.
Education and Training
: Business Administration And Management, Expected in
UNLV - Las Vegas, NV
UNLV - Las Vegas, NV
- Completed continuing education in business management and criminal justice.
- Future Business Leaders of America Member.
- Key Club member.
- Black Student Association member
- Ranked in Top 6% of class
- Millenial and band scholarship Recipient.
- Honor's Society Member
- A and B Honor Roll with honor and AP classes.
- 3.8 GPA
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Resume Overview
School Attended
- UNLV
Job Titles Held:
- In Room Dining Server
- Sales Agent
- Room Service Cashier
Degrees
- Some College (No Degree)
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