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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Competent [Job Title] with experience providing excellent housekeeping services in hotel and private residence settings. Accustomed to quickly handling work in fast-paced environment. Successful at meeting quality goals and client preferences.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Ironing clothing
  • Cleaning methods
  • Polishing surfaces
  • Focused and detail-oriented
  • Dusting
  • Chandelier cleaning
  • Dish preparation
  • Washing windows
  • Interior and exterior cleaning
  • Mopping and buffing floors
  • Stocking bathrooms
  • Customer-oriented
  • Hospitality background
Education and Training
Sor Juana Inés De La Cruz Zacatecas , MX Expected in High School Diploma : - GPA :
Experience
Marriott Vacations Worldwide - Housekeeper
South Lake Tahoe, CA, 09/2019 - Current
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Clubcorp Club Operations, Inc. - Hostess
Frisco, TX, 09/2020 - 08/2021
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
Erickson Living - Server
Pompton Plains, NJ, 06/2017 - 01/2019
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Cleared table and bussed dishes to allow for quick setups.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Developed strong and lasting resident relationships.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Calculated charges, issued table checks and collected payments from customers.

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Resume Overview

School Attended

  • Sor Juana Inés De La Cruz

Job Titles Held:

  • Housekeeper
  • Hostess
  • Server

Degrees

  • High School Diploma

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