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Housekeeper Resume Example

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HOUSEKEEPER
Summary

Detailed oriented business administration with hands-on experience in sales and operations support to offer a track record of delivering tasks accurately, efficiently, and quickly. Known for providing best in customer service and communications in a variety of business settings. Talented team leader offering 5 years of success in variety of environments. Offers proven ability to build effective teams and Committed to identifying and leveraging opportunities for growth. Certified in Crew Trainer.

Skills
  • Cashier
  • Closing
  • Customer care
  • Packaging
  • Pricing
  • Safety
  • Supervising
  • Team player
  • POS systems
  • Cash drawer balancing
  • Payment processing
  • Cash management
  • Credit and cash transactions
  • Cash register operation
  • Customer assistance
  • Customer greeting
  • Team leadership and supervision
  • Employee engagement
  • Processing payments
  • Cleaning and sanitation
  • Relationship management
  • Employee engagement
  • Skills Assessment
  • Workforce Management
  • Training
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Money handling
  • Team management
  • Process improvement
  • Administrative support
Experience
Housekeeper, MedStar Georgetown , March 2020-March 2020Washington , DC
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Checked 30 rooms per day to verify vacancies post-checkout.
Crew Trainer, McDonald's, May 2017-October 2019Washington, DC
  • Validated weights and pricing with a scale printer machine.
  • Consistently kept a clean and safe environment to all federal, state and local sanitation and safety requirements.
  • Established and maintained open, collaborative relationships with the kitchen team.
  • Set up and performed initial prep work for food items.
  • Quickly and courteously resolved all guest problems and complaints.
  • Displayed a positive and friendly attitude towards customers and fellow team members.
  • Complete assigned tasks.
  • Respond & attend to customers request.
  • Collaborated with Crew Trainers trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Instructed new team members on correct procedures for all areas of operations.
  • Documented needs for performance improvement, safety and customer service to optimize operations.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Maintained current understanding of company offerings to better serve customers and team members with strong knowledge base.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Responded to advanced issues with professional and relationship-focused approach.
Bakery Clerk, Giant Food Stores, February 2016-February 2017Washington, DC
  • Provided excellent customer care and conflict resolution.
  • Worked as an exceptional team player.
  • Guaranteed quality of service through effective communication with customers.
  • Properly recorded, prepared and delivered meal orders.
  • Ensured restaurant cleanliness in accordance with Occupational Safety and Health Administration standards.
  • Assigned in giving appropriate trainings for the employees to effectively perform their tasks.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Cashier, Chipotle, August 2015-October 2015Washington, DC
  • Accurately taking orders and making correct change at the register.
  • Preparing food and following food safety guidelines at all times.
  • Cleaning your workstation as needed during downtime.
  • Helping put away merchandise and supplies after truck deliveries.
  • Working with management to resolve customer issues as they arise.
  • Consist of taking orders.
  • Preparing meals.
  • Packaging food items.
  • Ringing up customer purchases.
  • Preparing food and ingredients.
  • Opening and closing the store and cleaning.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Informed customers of final bill tab and processed form of payment.
  • Restocked workstation with supplies and communicated out of stock items to management.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Education and Training
High School DiplomaDunbar High School, , WashingtonDCJune 2016
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Resume Overview

Companies Worked For:

  • MedStar Georgetown
  • McDonald's
  • Giant Food Stores
  • Chipotle

School Attended

  • Dunbar High School

Job Titles Held:

  • Housekeeper
  • Crew Trainer
  • Bakery Clerk
  • Cashier

Degrees

  • High School Diploma

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