Housekeeper Resume Example
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HOUSEKEEPER
Summary
Detailed oriented business administration with hands-on experience in sales and operations support to offer a track record of delivering tasks accurately, efficiently, and quickly. Known for providing best in customer service and communications in a variety of business settings. Talented team leader offering 5 years of success in variety of environments. Offers proven ability to build effective teams and Committed to identifying and leveraging opportunities for growth. Certified in Crew Trainer.
Skills
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Experience
Housekeeper, Sagora, March 2020-March 2020Houston , TX
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Interacted pleasantly with clients and guests when performing daily duties.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Checked 30 rooms per day to verify vacancies post-checkout.
Crew Trainer, Aegion Corp, May 2017-October 2019Durango , CO
- Validated weights and pricing with a scale printer machine.
- Consistently kept a clean and safe environment to all federal, state and local sanitation and safety requirements.
- Established and maintained open, collaborative relationships with the kitchen team.
- Set up and performed initial prep work for food items.
- Quickly and courteously resolved all guest problems and complaints.
- Displayed a positive and friendly attitude towards customers and fellow team members.
- Complete assigned tasks.
- Respond & attend to customers request.
- Collaborated with Crew Trainers trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Instructed new team members on correct procedures for all areas of operations.
- Documented needs for performance improvement, safety and customer service to optimize operations.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Maintained current understanding of company offerings to better serve customers and team members with strong knowledge base.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Responded to advanced issues with professional and relationship-focused approach.
Bakery Clerk, Basha's, February 2016-February 2017Sanders , AZ
- Provided excellent customer care and conflict resolution.
- Worked as an exceptional team player.
- Guaranteed quality of service through effective communication with customers.
- Properly recorded, prepared and delivered meal orders.
- Ensured restaurant cleanliness in accordance with Occupational Safety and Health Administration standards.
- Assigned in giving appropriate trainings for the employees to effectively perform their tasks.
- Provided excellent customer service to foster satisfaction and loyalty.
- Listened to guests to understand needs and help each person select optimal products and services.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Cashier, Sands Of Kahana, August 2015-October 2015Phoenix , AZ
- Accurately taking orders and making correct change at the register.
- Preparing food and following food safety guidelines at all times.
- Cleaning your workstation as needed during downtime.
- Helping put away merchandise and supplies after truck deliveries.
- Working with management to resolve customer issues as they arise.
- Consist of taking orders.
- Preparing meals.
- Packaging food items.
- Ringing up customer purchases.
- Preparing food and ingredients.
- Opening and closing the store and cleaning.
- Assisted with purchases, locating items and signing up for rewards programs.
- Informed customers of final bill tab and processed form of payment.
- Restocked workstation with supplies and communicated out of stock items to management.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Education and Training
High School DiplomaDunbar High School, , CityStateJune 2016
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Resume Overview
School Attended
- Dunbar High School
Job Titles Held:
- Housekeeper
- Crew Trainer
- Bakery Clerk
- Cashier
Degrees
- High School Diploma
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