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Housekeeper Resume Example

Resume Score: 80%

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HOUSEKEEPER
Summary

Hardworking and reliable [Industry] worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Liquor regulations and compliance
  • Payment processing
  • Issue resolution
  • Cash drawer balancing
Experience
Housekeeper
Furnace Creek, CAXanterra Parks & Resorts/Oct 2019 to Current
  • Swept and damp-mopped private stairways and hallways.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Swept and vacuumed floors, hallways and stairwells.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
Front Desk Agent
Yellowstone National Park County (historical), MTXanterra Parks & Resorts/Apr 2019 to Oct 2020
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Cashier
Hammond, ALCATO Institute/Jan 2019 to Apr 2020
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Assistedcustomers with account updates, new service additions and promotional offers.
  • Helped customers find specific products, answering questions and offering advice.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Worked closely with front-end staff to assist customers.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Cashier
Bedico , ALBedico Supermarket/Aug 2017 to Jun 2018
  • Built relationships with strategic partners leading to business development opportunities.
  • Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answering questions and offering advice.
  • Compiled and updated client data to track payments trends and support accurate accounting.
Education and Training
High School DiplomaPonchatoula High SchoolMay 2017Ponchatoula, LA
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Resume Overview

Companies Worked For:

  • Xanterra Parks & Resorts
  • CATO Institute
  • Bedico Supermarket

School Attended

  • Ponchatoula High School

Job Titles Held:

  • Housekeeper
  • Front Desk Agent
  • Cashier

Degrees

  • High School Diploma

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