housekeeper resume example with 12+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Skills
Building maintenance
Strong interpersonal skills
Reporting and documentation
Reliable automobile
Confidentiality
Takes direction well
Money handling abilities
Data collection and analysis
Sales and marketing
Verbal and written communication
Business Administration
Budgeting
Creative merchandising
Strategic planning
Staff management
Upselling techniques
Computer literate
Active listening skills
Cash handling and management
Skilled problem solver
Customer expectations management
Quick learner
Goal-oriented
Credit card transactions
Positive and friendly
People-oriented
Key holder experience
Natural leader
Planning and Organization
Customer-oriented
POS systems expert
Strategic sales knowledge
Motivated team player
Education
Lansdowne High School & Academy of FinanceBaltimore, MDExpected in 05/2010High School Diploma:GPA:Status
Work History
Quince Nursing And Rehabilitation Center, LlcHousekeeper
Memphis, TN, 07/2018Current
Removed waste paper and other trash from premises to designated area.
Verified that all storage areas and carts were clean and organized.
Kept building entryway glass clean and polished for professional presentation.
Disposed of trash and recyclables each day to avoid waste buildup.
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Established and maintained clean and comfortable environments in insurance buildings by vacuuming, cleaning windows and dusting.
Cleaned walls, windows, shades and curtains.
Dusted picture frames and wall hangings with cloth.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
Swept and washed all hard surface floors.
Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
Polished all metal hardware fixtures.
Picked up trash from parking lot and garden areas to keep those areas free of debris.
Accepted accountability for all assigned building keys, master keys and access cards.
Documented and reported all necessary repairs.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Transported cleaning products and equipment to and from utility rooms.
Adhered to professional house cleaning checklist.
Dean HealthCaterer
Mustang, OK, 06/201707/2018
Provided friendly and prompt guest service by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction and needs.
Communicated with event coordinators to ensure and facility management to ensure adequate and appropriate accommodations.
Conducted walk-throughs of event areas to perform final inspections with customers and verify satisfaction of arrangements and provisions.
Replenished banquet stations and verified food temperatures and cleanliness of service areas.
Promoted customer loyalty by efficiently handling food and service complaints.
Cleaned, sanitized and organized foodservice equipment, including serving utensils, trays and station counters.
Checked completed orders for accuracy and bagged meals for easy carrying.
Monitored food and service supplies to re-stock accordingly throughout event.
Set up and disassembled food service stations, equipment and furniture per guest or contract specifications.
Maintained clean, sanitized and well-organized food preparation zones.
Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
Performed shift change tasks each day to keep store efficient and neat.
Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
Chef Point Restaurant & BarManager
Watauga, TX, 09/201206/2017
Limited portion sizes and used garnishes to control food costs.
Maintained compliance with company policies and procedures for food safety, sanitation and quality.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Controlled labor hours and inventory costs through hands-on management and proactive changes.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Set schedules for 32 staff by planning and designating shifts and hours.
Oversaw training of more than 20 team members.
Tracked food production levels, meal counts and supply costs.
Reviewed and approved employee schedules and timesheets.
Chef Point Restaurant & BarManager
Colleyville, TX, 03/200908/2012
Trained and guided team members to maintain high productivity and performance metrics.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Established and maintained positive work environment to enhance retention and productivity.
Demonstrated new products, procedures and techniques to employees.
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Conducted monthly inventories of raw materials and components on work floor.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Recorded inventory sales into organization's weekly income report.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Provided management with feedback regarding employee performance and training needs.
Cross-trained existing employees in order to maximize team performance.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Trained new employees in specific job requirements.
Maintained current knowledge of all facets of operations.
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