Highly enthusiastic customer service professional with 7 years in various forms of client interface experience.
Qualifications
Accurate money handling
Hard-working
Comfortable standing for long time periods
Delivers exceptional customer service
Excellent multi-tasker
Self-starter
Microsoft Office
Ability to handle/resolve problems
Experience
03/2015 - 05/2016
Marcello's Italian Restaurant － Port Isabel, TexasHostess/Server
Answered telephone calls and responded to inquiries.
Assigned guests to tables suitable for their needs and according to rotation.
Greeted each customer with friendly eye contact.
Performed all transactions in a cordial, efficient and professional manner.
Prepared checks, itemizing total meal costs and sales taxes.
Took food orders and relayed orders to serving counters.
Managed guest checks, collected cash and processed credit cards.
Presented menus to guests and answered questions about menu items, making recommendations upon requests.
Provided friendly and attentive service and exceptional hospitality.
Politely assisted customers in person and via telephone.
01/2015 - 03/2015
Super Burguer － Brownsville, TexasCashier
Performed all transactions in a cordial, efficient and professional manner.
Managed guests checks, collected cash and processed credit cards.
Greeted customer with friendly eye contact Greeted customers entering the restaurant to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Assisted customers with food selection, inquiries and order customization requests Bussed tables, cleared, cleaned and set tables in a quiet and efficient manner.
08/2014 - 01/2015
AMOR HEALTH SERVICES － Brownsville, TexasProvider
Perform a variety of duties as requested by client, such as obtaining household supplies and running errands.
Change bed linens, wash and iron patients' laundry, and clean patients' quarters.
Plan, purchase, prepare, and serve meals to patient, according to prescribed diets.
01/2013 - 05/2013
IHOP － Brownsville, TexasCashier/Hostess
Greeted customers entering the restaurant to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Assisted customers with food selection, inquiries and order customization requests.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Operated a POS system to itemize and complete customer purchases.
Assigned patrons to tables suitable for their needs and according to rotation.
Greeted customer with friendly eye contact.
Performed all transactions in a cordial, efficient and professional manner.
Managed guests checks, collected cash and processed credit cards.
Made daily (shift) sales report.
04/2012 - 05/2012
Central Quick Lube － Brownsville, TexasCashier
Calculated physical inventory counts every month.
Routinely answered customer questions regarding services and prices.
Directed calls to appropriate individuals and departments.
Handled daily heavy flow of paperwork.
Politely assisted customers in person and via telephone.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Handled all payment transactions.
Made daily and monthly sales report.
Retrieved pre-purchased contracts and directed customer to contract renewal department.
10/2011 - 02/2012
Antonio's Mexican Village － Brownsville, TexasCashier
Politely assisted customers in person and via telephone.
Greeted customers entering the restaurant to ascertain what each customer wanted or needed.
Assisted customers with food selection, inquiries and order customization requests.
Developed reputation as an efficient service provider with high levels of accuracy.
Investigated and resolved customer inquires and complaints in a timely and empathetic manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Operated a POS system to itemize and complete customer purchases.
Answered telephone calls and responded inquiries.
Greeted each customer with friendly eye contact.
Managed guest checks, collected cash and processed credit cards.
Provided excellent customer service.
Consistently offered professional, friendly and engaging service.
05/2011 - 02/2013
Tony Roma's － Brownsville, TexasHostess/Server/Busser
Answered telephone calls and responded to inquiries.
Assigned guests to tables suitable for their needs and according to rotation.
Greeted each customer with friendly eye contact.
Inspected restrooms for cleanliness, availability of supplies, and cleaned restrooms when necessary.
Performed all transactions in a cordial, efficient and professional manner.
Prepared checks, itemizing total meal costs and sales taxes.
Took food orders and relayed orders to serving counters.
Managed guest checks, collected cash and processed credit cards.
Presented menus to guests and answered questions about menu items, making recommendations upon requests.
Provided friendly and attentive service and exceptional hospitality.
Bussed tables, cleared, cleaned and set tables in a quiet and efficient manner.
Politely assisted customers in person and via telephone.
02/2009 - 05/2011
Mr. Gatti's － Brownsville, TexasCashier/Busser/Party Hostess
Prepared party rooms for large parties and reservations.
Bussed tables, cleared, cleaned and set tables in a quiet and efficient manner.
Rectified guest complaints quickly and efficiently.
Answered telephone calls and responded inquiries.
Greeted each customer with friendly eye contact.
Managed guest checks, collected cash and processed credit cards.
Provided excellent customer service: entertaining children, attending to party guests, setting a fun environment to gain returning customers.
