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Homecare Resume Example

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HOMECARE
Summary

Energetic Sales Manager with 5 years of technical sales experience. Seeks to leverage on solid sales background to develop strategies that will boost sales for hobby lobby Company. Awarded staff of the year 3 consecutive times for exceeding sales target. At hobby lobby, motivated the sales team to achieve 50% increase in sales and 30 % increase in repeat customers.

Skills
  • Basic math
  • Active listening
  • Microsoft Office
  • Data management
  • Friendly, positive attitude
  • Flexible
  • MS Office
  • Reliable and trustworthy
  • Leadership
  • Decision-making
  • Multitasking
  • Organizational skills
Experience
Homecare | 02/2020 to CurrentCompany Name - City, State
  • Performed triage to maximum team productivity and effectiveness.
  • Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
  • Provided pre- and post-operative nursing care.
  • Collected biological samples from patients and performed routine lab tests to support diagnosis.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
  • Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
  • Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
  • Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
  • Took blood, tissue and fluid samples to perform laboratory tests.
  • Checked in on patients at regular intervals to record food and fluid intake and output, taking measures to promote healthy levels as needed.
  • Observed strict confidentiality and safeguarded all patient-related information.
  • Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
  • Assisted patients with daily tasks, such as dressing, hygiene upkeep and movement throughout facility,
  • Monitored infection control procedures to verify facility-wide health and safety.
  • Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
  • Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
  • Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
  • Administered medications and therapies in accordance with physicians orders.
Assistant Customer Service Manager | 05/2019 to CurrentCompany Name - City, State
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Revised department schedules to maximize coverage during peak hours.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Monitored documentation procedures to maintain consistent policies and current records.
  • Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Office Assistant | 02/2019 to 02/2021Company Name - City, State
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Received and screened high volume of internal and external communications.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Maintained business records by updating customer information.
  • Created PowerPoint presentations used for business development.
  • Posted open positions on company and social media websites.
  • Tracked office stock and maintained inventory in neat and organized fashion.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
Food and Beverage Cashier | 11/2015 to 02/2018Company Name - City, State
  • Informed customers of final bill tab and processed form of payment.
  • Restocked workstation with supplies and communicated out of stock items to management.
  • Processed credit card payments and gave counter slips to customers for signatures.
  • Organized food items on serving trays and in carry-out packages.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Monitored and counted food stock and supplies to reorder on time.
  • Verified orders and bagged items for easy transport.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Accurately made change for cash transactions.
  • Reviewed contents on food trays to check receiving complete order.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Assisted with purchases, locating items and signing up for rewards programs.
Education and Training
Stonewall Jackson High School - - City,State | | High School Diploma07/2019
Purdue Global University
Purdue Global University - - City,State | | Associate of ScienceExpected in 05/2021
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Resume Overview

School Attended

  • Stonewall Jackson High School
  • Purdue Global University

Job Titles Held:

  • Homecare
  • Assistant Customer Service Manager
  • Office Assistant
  • Food and Beverage Cashier

Degrees

  • Stonewall Jackson High School - City , State | High School Diploma
    Purdue Global University
    Purdue Global University - City , State | Associate of Science

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