Energetic Sales Manager with 5 years of technical sales experience. Seeks to leverage on solid sales background to develop strategies that will boost sales for hobby lobby Company. Awarded staff of the year 3 consecutive times for exceeding sales target. At hobby lobby, motivated the sales team to achieve 50% increase in sales and 30 % increase in repeat customers.
Skills
Basic math
Active listening
Microsoft Office
Data management
Friendly, positive attitude
Flexible
MS Office
Reliable and trustworthy
Leadership
Decision-making
Multitasking
Organizational skills
Experience
Homecare , 02/2020 - Current Kroger – South Bend, IN,
Performed triage to maximum team productivity and effectiveness.
Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.
Provided pre- and post-operative nursing care.
Collected biological samples from patients and performed routine lab tests to support diagnosis.
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Communicated effectively with patients and loved ones to explain diagnoses, treatment options and procedures.
Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
Evaluated patient care procedural changes for effectiveness and made necessary adjustments.
Took blood, tissue and fluid samples to perform laboratory tests.
Checked in on patients at regular intervals to record food and fluid intake and output, taking measures to promote healthy levels as needed.
Observed strict confidentiality and safeguarded all patient-related information.
Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
Assisted patients with daily tasks, such as dressing, hygiene upkeep and movement throughout facility,
Monitored infection control procedures to verify facility-wide health and safety.
Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
Answered patient calls, identified issues and determined how best to provide assistance within parameters established by facility and supervisor.
Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
Administered medications and therapies in accordance with physicians orders.
Assistant Customer Service Manager, 05/2019 - Current State Of North Carolina – Bakersville, NC,
Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Revised department schedules to maximize coverage during peak hours.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Monitored documentation procedures to maintain consistent policies and current records.
Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.
Evaluated customer account information to assess current issues and determine potential solutions.
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