Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Friendly and experienced working with the public for twenty years of dedicated sales, customer service and management experience.

  • Time Management
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Computer Proficiency
  • Proactive Self-Starter
  • Inbound and Outbound Calling
  • Team-Oriented and Cooperative
  • Administrative and Office Support
Work History
Home Daycare Provider, 03/2020 to Current
QuadgraphicsRockford, IL,
  • Crafted nutritious meals and kept lots of fresh fruit and vegetables on hand to prevent unhealthy snacking.
  • Balanced children's days between play, instruction and rest with well-designed schedules.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Helped children with personal hygiene, including changing diapers of very young children and assisting older kids with bathroom requirements.
  • Kept children safe and secure in different environments with diligent monitoring and effective management strategies.
  • Managed home environment to keep areas clean, organized and free of safety hazards.
  • Treated basic first aid needs such as cleaning and bandaging minor cuts.
  • Built early learning skills such as color and shape recognition with hands-on activities.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Planned and guided age-appropriate tasks like reading, crafts and outside activities.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Server, 10/2019 to 03/2020
Tommy BahamaDelray Beach, FL,
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales significantly by upselling higher-end products to customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Mixed both standard and specialized drink orders using variety of ingredients, including liquor, bitters, sugars and fruits.
  • Collected orders and relayed them to bartenders quickly and accurately.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Head Bartender, 10/2015 to 10/2019
HyattSterling, VA,
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Poured and prepared mixed drinks for over 200 customers daily.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Closed out cash register and prepared cashier report at close of business.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Trained over 20 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Generated higher ticket averages by training employees on suggestive up-selling techniques.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Developed drink menu with creative cocktails, contemporary wines and craft beers.
  • Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour.
  • Kept bar presentable and well-stocked to meet all customer needs.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up bar for operation, obtained cash bank and stocked service bar.
Office Manager, 07/2004 to 10/2015
Riley ProjectsCity, State,
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Coordinated special projects and managed schedules.
  • Developed standard operating procedures for all administrative employees.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained computer and physical filing systems.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
No Degree: Veterinary Technology, Expected in 2010
Truckee Meadows Community College - Reno, NV
High School Diploma: , Expected in 2004
Galena High School - Reno, NV

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School Attended

  • Truckee Meadows Community College
  • Galena High School

Job Titles Held:

  • Home Daycare Provider
  • Server
  • Head Bartender
  • Office Manager


  • No Degree
  • High School Diploma

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