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Home Care Provider Resume Example

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HOME CARE PROVIDER
Summary

Reliable team member who can be counted on to show up on time, ready to work and provide support to customers and co-workers. Capable to quickly learn new software and learn established guidelines and company protocol. Flexible, believe in helping out where and when needed for optimum productivity and to maintain quality service, ability to work when scheduled. Observant of work procedures, able to work with others to identify quality improvement and streamlining processes to improve timeliness and quality of services to internal and external customers. Trusted by employers with confidential and sensitive information; knowledge of privacy laws and regulations; ability to follow procedures policies, laws. and guidelines. Dedicated to life-long learning to continue to develop personal skills and keep abreast of the changes in business. Consistently meet and exceed expected employer goals for productivity. Recognized by employers for initiative and willingness to learn and be able to accept increasing levels of responsibility, promoted twice in one year.

Skills
  • Credit card payment processing
  • Business development understanding
  • Adaptive team player
  • Office equipment proficiency
  • Customer relations
  • Project management abilities
  • Sales expertise
  • High-energy attitude
  • In-store support
  • Problem-solving abilities
  • Store maintenance
  • Promotional support
  • Retail sales customer service
  • Courteous demeanor
Experience
Company Name | City, StateHome Care Provider02/2019 - Current
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Planned optimal meals based on established nutritional plans.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Improved patient outlook and daily living through compassionate care.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Monitored and reported clients' progress.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Administered necessary medications as directed by care plan.
  • Facilitated best care by developing strong and trusting rapport with patient.
Company Name | City, StateCustomer Service Representative01/2015 - 10/2017
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize insurance sales.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Interviewed customers regarding carrier and claims issues and reported feedback to management team.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Company Name | City, StateCertified Respiratory Therapist06/2002 - 10/2014
  • Interacted with patients, family members and physicians to coordinate and inform regarding patient care.
  • Adhered to all standards of excellence established for respiratory care and diagnostic services.
  • Identified need for medical intervention by determining patient safety risks.
  • Performed services on-site, at outpatient clinics and in patient homes.
  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Created agendas and communication materials for team meetings.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
Tacoma Community College | City, StateAssociate of Applied Science in Respiratory Therapy06/2002
Christine's Beauty College | CityCosmetology in Cosmetology03/1986
Chelan High School | City, StateHigh School Diploma06/1985
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Resume Overview

School Attended

  • Tacoma Community College
  • Christine's Beauty College
  • Chelan High School

Job Titles Held:

  • Home Care Provider
  • Customer Service Representative
  • Certified Respiratory Therapist

Degrees

  • Associate of Applied Science in Respiratory Therapy
    Cosmetology in
    High School Diploma

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