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home care provider resume example with 7 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Highly professionaldependable, reliable, listen attentively, solve problems creatively and able to perform duties with minimal supervision. Committed to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty

Skills
  • Team Leadership
  • Professional and Courteous
  • Verbal and Written Communication
  • Client Relationship and Rapport
  • Documentation and Reporting
  • Medication Administration
  • Daily Charting
  • First Aid and CPR
  • Emotional Support and Companionship
  • Vitals Monitoring and Documentation
  • Training and Development
  • Teamwork and Collaboration
  • Employee Development
  • Work Planning and Prioritization
  • Healthcare Education
Experience
08/2021 to Current Home Care Provider New Mexico Educators Federal Credit Union | Albuquerque, NM,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Assisted with client personal care needs to foster independence and well-being.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Assisted patients with personal care to alleviate burden on family members.
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Planned optimal meals based on established nutritional plans.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Tracked and reported clients' progress based on observations and conversations.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Reported concerns to nurse supervisor to promote optimal care.
07/2019 to 11/2021 Fraud Specialist The Hertz Corporation | Toms River, NJ,
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Tracked chargeback activity to identify best practices for determining fraud.
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Input information regarding fraud investigations into detailed reports for submission to clients.
  • Used multiple data sources to derive end-to-end fraud performance metrics.
  • Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
  • Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
  • Opened investigations into issues brought up by individuals in community.
06/2016 to 07/2019 Customer Service Manager Walmart | City, STATE,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
Education and Training
Expected in 08/2023 to to Medical Assistant Certification | Concorde Career College, Grand Prairie, TX GPA:
Expected in 05/2017 to to High School Diploma | Duncanville High School, Duncanville, TX GPA:
Languages
English:
Professional
Negotiated:
Certifications
  • CPR Certification

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Resume Overview

School Attended

  • Concorde Career College
  • Duncanville High School

Job Titles Held:

  • Home Care Provider
  • Fraud Specialist
  • Customer Service Manager

Degrees

  • Medical Assistant Certification
  • High School Diploma

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