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Home Care Provider Resume Example

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HOME CARE PROVIDER
Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Skills
  • Invoicing and billing
  • Meeting planning
  • Patient care advocacy
  • External communications
  • Professional and polished presentation
Experience
07/2019 to Current
Home Care ProviderCARE ETC － Monahans, TX
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Monitored clients' progress to report necessary changes.
  • Provided mental and emotional support to keep clients happy and healthy.
  • Administered personal care to clients within private home settings and championed patient independence and well-being.
  • Engaged with patients through participation in home activity, which helped boost mood and improve overall memory.
  • Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes..
  • Monitored client behaviors and emotional states, reporting concerns to DR and Family members and documenting information in files.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
  • Administered all necessary medications as directed by care plan.
08/2018 to 10/2018
ReceptionistDr. Nguyen Vinh MD － ODESSA, TX
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Scheduled appointments based on [Job title] availability and established load parameters.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Answered and directed incoming calls using multi-line telephone system.
  • Responded to telephone inquiries from clients and [Job Title]s and delivered information to inform and educate callers.
  • Processed payments for [Product or Service] and updated accounts to reflect balance changes.
  • Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
  • Created professional memoranda, letters and [Type] copy for [Job Title]s, meeting expected deadlines for distribution.
  • Provided information to callers and drafted office emails.
07/2010 to 09/2010
Administrative AssistantHawkins Temporary Services － San Antonio, TX
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
  • Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
  • Assisted with administrative tasks, including filing, answering phones and [Task].
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Tracked expenses and documented records using [Software].
10/1985 to 09/2008
Bilingual Customer Service RepresentativeAT&T － San Antonio, TX
  • Sought out opportunities to advance company standing with community by soliciting referrals.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Completed special forms and required documentation to help callers obtain needed services and resolve issues.
  • Met or exceeded sales goals regularly by consistently promoting relevant items to callers.
  • Shared detailed information regarding telephone Service options to help customers make decisions.
  • Handled over 100 translation calls per day with open and clear communication skills useful for efficiently getting to root of each issue.
  • Coordinated with teammates to carry out customer requests.
  • Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
  • Documented conversations with customers to track requests, problems and solutions.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Worked with managers to develop service improvement initiatives.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Assisted customers with completing quick and efficient sales transactions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Mentored junior team members and managed employee relationships.
  • Directed all inbound calls in phone queues to improve call flow [Number]%.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Answered [Number] daily phone calls to resolve [Type] customer issues efficiently.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Worked with external [Type] representatives to address customer needs.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices for customers.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
Education and Training
Bachelor of Arts: Business Administration And ManagementThe University of Texas of The Permian Basin － Odessa, TX
05/1981
High School DiplomaEctor High School － ODESSA, TX
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Resume Overview

Companies Worked For:

  • CARE ETC
  • Dr. Nguyen Vinh MD
  • Hawkins Temporary Services
  • AT&T

School Attended

  • The University of Texas of The Permian Basin
  • Ector High School

Job Titles Held:

  • Home Care Provider
  • Receptionist
  • Administrative Assistant
  • Bilingual Customer Service Representative

Degrees

  • Bachelor of Arts : Business Administration And Management
    High School Diploma

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