Home Care Provider Resume Example
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HOME CARE PROVIDER
Summary
Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.
Skills
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Experience
07/2019 to Current
Home Care ProviderColavria Hospitality － Denver , CO
- Supervised and supported activities of daily living such as medication administration and personal hygiene.
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
- Worked to improve patient outlook and daily living through compassionate care.
- Monitored clients' progress to report necessary changes.
- Provided mental and emotional support to keep clients happy and healthy.
- Administered personal care to clients within private home settings and championed patient independence and well-being.
- Engaged with patients through participation in home activity, which helped boost mood and improve overall memory.
- Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes..
- Monitored client behaviors and emotional states, reporting concerns to DR and Family members and documenting information in files.
- Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
- Administered all necessary medications as directed by care plan.
08/2018 to 10/2018
ReceptionistLeake & Watts Services Inc － Ny , NY
- Collected, calculated and reported on expenditure and statistical data to inform senior management.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
- Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
- Scheduled appointments based on [Job title] availability and established load parameters.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Answered and directed incoming calls using multi-line telephone system.
- Responded to telephone inquiries from clients and [Job Title]s and delivered information to inform and educate callers.
- Processed payments for [Product or Service] and updated accounts to reflect balance changes.
- Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
- Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
- Created professional memoranda, letters and [Type] copy for [Job Title]s, meeting expected deadlines for distribution.
- Provided information to callers and drafted office emails.
07/2010 to 09/2010
Administrative AssistantLkq Corp － San Diego , CA
- Facilitated troubleshooting, maintenance and updates for office systems.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
- Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
- Assisted with administrative tasks, including filing, answering phones and [Task].
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Tracked expenses and documented records using [Software].
10/1985 to 09/2008
Bilingual Customer Service RepresentativeAT&T － City , STATE
- Sought out opportunities to advance company standing with community by soliciting referrals.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Completed special forms and required documentation to help callers obtain needed services and resolve issues.
- Met or exceeded sales goals regularly by consistently promoting relevant items to callers.
- Shared detailed information regarding telephone Service options to help customers make decisions.
- Handled over 100 translation calls per day with open and clear communication skills useful for efficiently getting to root of each issue.
- Coordinated with teammates to carry out customer requests.
- Met or exceeded revenue objectives by promoting [Product or Service]s to customers during service, account and sales follow-up calls.
- Documented conversations with customers to track requests, problems and solutions.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Improved productivity by providing CSR performance feedback for corrective action.
- Worked with managers to develop service improvement initiatives.
- Interviewed customers regarding [Type] issues and reported feedback to management team.
- Assisted customers with completing quick and efficient sales transactions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Provided detailed monthly departmental reports and updates to senior management.
- Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Mentored junior team members and managed employee relationships.
- Directed all inbound calls in phone queues to improve call flow [Number]%.
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
- Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Answered [Number] daily phone calls to resolve [Type] customer issues efficiently.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Lead on- and off-site customer support teams across multiple time zones.
- Worked with external [Type] representatives to address customer needs.
- Exceeded team goals and collaborated with staff to implement customer service initiatives.
- Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices for customers.
- Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
- Provided top quality control and eliminated downtime to maximize revenue.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
- Assessed customer needs and upsold products and services to maximize [Type] sales.
Education and Training
Bachelor of Arts: Business Administration And ManagementThe University of Texas of The Permian Basin － City, State
05/1981
High School DiplomaEctor High School － City
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Resume Overview
School Attended
- The University of Texas of The Permian Basin
- Ector High School
Job Titles Held:
- Home Care Provider
- Receptionist
- Administrative Assistant
- Bilingual Customer Service Representative
Degrees
- Bachelor of Arts : Business Administration And Management
High School Diploma
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